Barriers to participation in a patient satisfaction survey: who are we missing?

<h4>Background</h4>A common weakness of patient satisfaction surveys is a suboptimal participation rate. Some patients may be unable to participate, because of language barriers, physical limitations, or mental problems. As the role of these barriers is poorly understood, we aimed to ide...

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Autores principales:	Angèle Gayet-Ageron, Thomas Agoritsas, Laura Schiesari, Véronique Kolly, Thomas V Perneger
Formato:	article
Lenguaje:	EN
Publicado:	Public Library of Science (PLoS) 2011
Materias:	Medicine R Science Q
Acceso en línea:	https://doaj.org/article/d42fe27cfa134a609938dca1ff651b85
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spelling	oai:doaj.org-article:d42fe27cfa134a609938dca1ff651b852021-11-18T07:35:40ZBarriers to participation in a patient satisfaction survey: who are we missing?1932-620310.1371/journal.pone.0026852https://doaj.org/article/d42fe27cfa134a609938dca1ff651b852011-01-01T00:00:00Zhttps://www.ncbi.nlm.nih.gov/pmc/articles/pmid/22046382/pdf/?tool=EBIhttps://doaj.org/toc/1932-6203<h4>Background</h4>A common weakness of patient satisfaction surveys is a suboptimal participation rate. Some patients may be unable to participate, because of language barriers, physical limitations, or mental problems. As the role of these barriers is poorly understood, we aimed to identify patient characteristics that are associated with non-participation in a patient satisfaction survey.<h4>Methodology</h4>At the University Hospitals of Geneva, Switzerland, a patient satisfaction survey is regularly conducted among all adult patients hospitalized for >24 hours on a one-month period in the departments of internal medicine, geriatrics, surgery, neurosciences, psychiatry, and gynaecology-obstetrics. In order to assess the factors associated with non-participation to the patient satisfaction survey, a case-control study was conducted among patients selected for the 2005 survey. Cases (non respondents, n = 195) and controls (respondents, n = 205) were randomly selected from the satisfaction survey, and information about potential barriers to participation was abstracted in a blinded fashion from the patients' medical and nursing charts.<h4>Principal findings</h4>Non-participation in the satisfaction survey was independently associated with the presence of a language barrier (odds ratio [OR] 4.53, 95% confidence interval [CI95%]: 2.14-9.59), substance abuse (OR 3.75, CI95%: 1.97-7.14), cognitive limitations (OR 3.72, CI95%: 1.64-8.42), a psychiatric diagnosis (OR 1.99, CI95%: 1.23-3.23) and a sight deficiency (OR 2.07, CI95%: 0.98-4.36). The odds ratio for non-participation increased gradually with the number of predictors.<h4>Conclusions</h4>Five barriers to non-participation in a mail survey were identified. Gathering patient feedback through mailed surveys may lead to an under-representation of some patient subgroups.Angèle Gayet-AgeronThomas AgoritsasLaura SchiesariVéronique KollyThomas V PernegerPublic Library of Science (PLoS)articleMedicineRScienceQENPLoS ONE, Vol 6, Iss 10, p e26852 (2011)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine R Science Q
spellingShingle	Medicine R Science Q Angèle Gayet-Ageron Thomas Agoritsas Laura Schiesari Véronique Kolly Thomas V Perneger Barriers to participation in a patient satisfaction survey: who are we missing?
description	<h4>Background</h4>A common weakness of patient satisfaction surveys is a suboptimal participation rate. Some patients may be unable to participate, because of language barriers, physical limitations, or mental problems. As the role of these barriers is poorly understood, we aimed to identify patient characteristics that are associated with non-participation in a patient satisfaction survey.<h4>Methodology</h4>At the University Hospitals of Geneva, Switzerland, a patient satisfaction survey is regularly conducted among all adult patients hospitalized for >24 hours on a one-month period in the departments of internal medicine, geriatrics, surgery, neurosciences, psychiatry, and gynaecology-obstetrics. In order to assess the factors associated with non-participation to the patient satisfaction survey, a case-control study was conducted among patients selected for the 2005 survey. Cases (non respondents, n = 195) and controls (respondents, n = 205) were randomly selected from the satisfaction survey, and information about potential barriers to participation was abstracted in a blinded fashion from the patients' medical and nursing charts.<h4>Principal findings</h4>Non-participation in the satisfaction survey was independently associated with the presence of a language barrier (odds ratio [OR] 4.53, 95% confidence interval [CI95%]: 2.14-9.59), substance abuse (OR 3.75, CI95%: 1.97-7.14), cognitive limitations (OR 3.72, CI95%: 1.64-8.42), a psychiatric diagnosis (OR 1.99, CI95%: 1.23-3.23) and a sight deficiency (OR 2.07, CI95%: 0.98-4.36). The odds ratio for non-participation increased gradually with the number of predictors.<h4>Conclusions</h4>Five barriers to non-participation in a mail survey were identified. Gathering patient feedback through mailed surveys may lead to an under-representation of some patient subgroups.
format	article
author	Angèle Gayet-Ageron Thomas Agoritsas Laura Schiesari Véronique Kolly Thomas V Perneger
author_facet	Angèle Gayet-Ageron Thomas Agoritsas Laura Schiesari Véronique Kolly Thomas V Perneger
author_sort	Angèle Gayet-Ageron
title	Barriers to participation in a patient satisfaction survey: who are we missing?
title_short	Barriers to participation in a patient satisfaction survey: who are we missing?
title_full	Barriers to participation in a patient satisfaction survey: who are we missing?
title_fullStr	Barriers to participation in a patient satisfaction survey: who are we missing?
title_full_unstemmed	Barriers to participation in a patient satisfaction survey: who are we missing?
title_sort	barriers to participation in a patient satisfaction survey: who are we missing?
publisher	Public Library of Science (PLoS)
publishDate	2011
url	https://doaj.org/article/d42fe27cfa134a609938dca1ff651b85
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Barriers to participation in a patient satisfaction survey: who are we missing?

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