Necessity as the Catalyst of Change: Exploring Client and Provider Perspectives of Accelerated Implementation of Telehealth by a Regional Australian Community Service Organisation during COVID-19 Restrictions

Community services have played a significant role in supporting the psychosocial health and well-being of vulnerable populations during the SARS-CoV-2 (COVID-19) pandemic. To meet increased community needs, organisations were required to rapidly modify service provision, often using remote delivery...

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Autores principales:	Leah Ayres, Lindi Pelkowitz, Perlin Simon, Sandra C. Thompson
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	community services welfare telepractice Australia COVID-19 pandemic regional Medicine R
Acceso en línea:	https://doaj.org/article/d8506a7caf3b41cfa2d275a9241c0235
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spelling	oai:doaj.org-article:d8506a7caf3b41cfa2d275a9241c02352021-11-11T16:33:01ZNecessity as the Catalyst of Change: Exploring Client and Provider Perspectives of Accelerated Implementation of Telehealth by a Regional Australian Community Service Organisation during COVID-19 Restrictions10.3390/ijerph1821114331660-46011661-7827https://doaj.org/article/d8506a7caf3b41cfa2d275a9241c02352021-10-01T00:00:00Zhttps://www.mdpi.com/1660-4601/18/21/11433https://doaj.org/toc/1661-7827https://doaj.org/toc/1660-4601Community services have played a significant role in supporting the psychosocial health and well-being of vulnerable populations during the SARS-CoV-2 (COVID-19) pandemic. To meet increased community needs, organisations were required to rapidly modify service provision, often using remote delivery systems. This in-depth study, undertaken early in the pandemic, explored staff and clients’ experiences of adapting to using telehealth to provide and access services in one regional social services agency. Semi-structured interviews from 15 staff and 11 clients from a regional not-for-profit agency in Western Australia were recorded and transcribed. Inductive coding, and thematic analysis identified eight subthemes, with experiences and perceptions of telehealth varying substantially among staff and client groups. Distinct benefits and challenges were associated with telehealth. Participants highlighted tensions and complexities and commented on the place of telehealth in the community service sector. Clients expressed the importance of relationships and communication. This study provides in-depth insights into the contextualised experiences of staff and clients during a time at which change was both enabled and necessary. The findings highlight the need for tailored service delivery; choice; client collaboration; ongoing staff training relating to telehealth; and guidelines specific to telehealth in the community service sector.Leah AyresLindi PelkowitzPerlin SimonSandra C. ThompsonMDPI AGarticlecommunity serviceswelfaretelepracticeAustraliaCOVID-19 pandemicregionalMedicineRENInternational Journal of Environmental Research and Public Health, Vol 18, Iss 11433, p 11433 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	community services welfare telepractice Australia COVID-19 pandemic regional Medicine R
spellingShingle	community services welfare telepractice Australia COVID-19 pandemic regional Medicine R Leah Ayres Lindi Pelkowitz Perlin Simon Sandra C. Thompson Necessity as the Catalyst of Change: Exploring Client and Provider Perspectives of Accelerated Implementation of Telehealth by a Regional Australian Community Service Organisation during COVID-19 Restrictions
description	Community services have played a significant role in supporting the psychosocial health and well-being of vulnerable populations during the SARS-CoV-2 (COVID-19) pandemic. To meet increased community needs, organisations were required to rapidly modify service provision, often using remote delivery systems. This in-depth study, undertaken early in the pandemic, explored staff and clients’ experiences of adapting to using telehealth to provide and access services in one regional social services agency. Semi-structured interviews from 15 staff and 11 clients from a regional not-for-profit agency in Western Australia were recorded and transcribed. Inductive coding, and thematic analysis identified eight subthemes, with experiences and perceptions of telehealth varying substantially among staff and client groups. Distinct benefits and challenges were associated with telehealth. Participants highlighted tensions and complexities and commented on the place of telehealth in the community service sector. Clients expressed the importance of relationships and communication. This study provides in-depth insights into the contextualised experiences of staff and clients during a time at which change was both enabled and necessary. The findings highlight the need for tailored service delivery; choice; client collaboration; ongoing staff training relating to telehealth; and guidelines specific to telehealth in the community service sector.
format	article
author	Leah Ayres Lindi Pelkowitz Perlin Simon Sandra C. Thompson
author_facet	Leah Ayres Lindi Pelkowitz Perlin Simon Sandra C. Thompson
author_sort	Leah Ayres
title	Necessity as the Catalyst of Change: Exploring Client and Provider Perspectives of Accelerated Implementation of Telehealth by a Regional Australian Community Service Organisation during COVID-19 Restrictions
title_short	Necessity as the Catalyst of Change: Exploring Client and Provider Perspectives of Accelerated Implementation of Telehealth by a Regional Australian Community Service Organisation during COVID-19 Restrictions
title_full	Necessity as the Catalyst of Change: Exploring Client and Provider Perspectives of Accelerated Implementation of Telehealth by a Regional Australian Community Service Organisation during COVID-19 Restrictions
title_fullStr	Necessity as the Catalyst of Change: Exploring Client and Provider Perspectives of Accelerated Implementation of Telehealth by a Regional Australian Community Service Organisation during COVID-19 Restrictions
title_full_unstemmed	Necessity as the Catalyst of Change: Exploring Client and Provider Perspectives of Accelerated Implementation of Telehealth by a Regional Australian Community Service Organisation during COVID-19 Restrictions
title_sort	necessity as the catalyst of change: exploring client and provider perspectives of accelerated implementation of telehealth by a regional australian community service organisation during covid-19 restrictions
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/d8506a7caf3b41cfa2d275a9241c0235
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Necessity as the Catalyst of Change: Exploring Client and Provider Perspectives of Accelerated Implementation of Telehealth by a Regional Australian Community Service Organisation during COVID-19 Restrictions

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