Re-Connecting Voices. The (New) Strategic Role of Public Sector Communication After the Covid-19 Crisis

<span class="abs_content">This article aims to investigate the evolution of public sector communication before and after the Covid-19 crisis that has strongly impacted governmental institutions, public policy, contemporary society, and media ecologies. After a review of the main char...

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Autores principales:	Alessandro Lovari, Lucia D'Ambrosi, Shannon A. Bowen
Formato:	article
Lenguaje:	EN
Publicado:	Coordinamento SIBA 2020
Materias:	public sector communication ethics social media public relations covid-19 open government sociology of communication transparency Political science (General) JA1-92
Acceso en línea:	https://doaj.org/article/d88198bb709a41619b9d86a57688abef
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spelling	oai:doaj.org-article:d88198bb709a41619b9d86a57688abef2021-11-21T15:11:41ZRe-Connecting Voices. The (New) Strategic Role of Public Sector Communication After the Covid-19 Crisis1972-76232035-660910.1285/i20356609v13i2p970https://doaj.org/article/d88198bb709a41619b9d86a57688abef2020-07-01T00:00:00Zhttp://siba-ese.unisalento.it/index.php/paco/article/view/22497https://doaj.org/toc/1972-7623https://doaj.org/toc/2035-6609<span class="abs_content">This article aims to investigate the evolution of public sector communication before and after the Covid-19 crisis that has strongly impacted governmental institutions, public policy, contemporary society, and media ecologies. After a review of the main characteristics of public sector communication, the article proposes an interpretative and dynamic model to better understand the new challenges for public institutions. The model introduces ethics as the new, primary driver for public sector communication to surround all decisions, pointing out the need for transparent, authentic participation and dialogue to build trust. Focusing on two dimensions (trust/distrust, openness/closedness), the authors investigate the main trajectories of change for public sector communication, conceiving the three pillars of open government (transparency, participation and collaboration) as strategic values for improving the quality and efficacy of communication. In this time of uncertainty, the new trajectories of communication should fully embrace an ethical approach in order to become resilient, able to respond to citizens' needs and expectations, and to maintain responsible relationships with media, varied strategic publics, and a rapidly changing global community.</span><br />Alessandro LovariLucia D'AmbrosiShannon A. BowenCoordinamento SIBAarticlepublic sector communicationethicssocial mediapublic relationscovid-19open governmentsociology of communicationtransparencyPolitical science (General)JA1-92ENPartecipazione e Conflitto, Vol 13, Iss 2, Pp 970-989 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	public sector communication ethics social media public relations covid-19 open government sociology of communication transparency Political science (General) JA1-92
spellingShingle	public sector communication ethics social media public relations covid-19 open government sociology of communication transparency Political science (General) JA1-92 Alessandro Lovari Lucia D'Ambrosi Shannon A. Bowen Re-Connecting Voices. The (New) Strategic Role of Public Sector Communication After the Covid-19 Crisis
description	<span class="abs_content">This article aims to investigate the evolution of public sector communication before and after the Covid-19 crisis that has strongly impacted governmental institutions, public policy, contemporary society, and media ecologies. After a review of the main characteristics of public sector communication, the article proposes an interpretative and dynamic model to better understand the new challenges for public institutions. The model introduces ethics as the new, primary driver for public sector communication to surround all decisions, pointing out the need for transparent, authentic participation and dialogue to build trust. Focusing on two dimensions (trust/distrust, openness/closedness), the authors investigate the main trajectories of change for public sector communication, conceiving the three pillars of open government (transparency, participation and collaboration) as strategic values for improving the quality and efficacy of communication. In this time of uncertainty, the new trajectories of communication should fully embrace an ethical approach in order to become resilient, able to respond to citizens' needs and expectations, and to maintain responsible relationships with media, varied strategic publics, and a rapidly changing global community.</span><br />
format	article
author	Alessandro Lovari Lucia D'Ambrosi Shannon A. Bowen
author_facet	Alessandro Lovari Lucia D'Ambrosi Shannon A. Bowen
author_sort	Alessandro Lovari
title	Re-Connecting Voices. The (New) Strategic Role of Public Sector Communication After the Covid-19 Crisis
title_short	Re-Connecting Voices. The (New) Strategic Role of Public Sector Communication After the Covid-19 Crisis
title_full	Re-Connecting Voices. The (New) Strategic Role of Public Sector Communication After the Covid-19 Crisis
title_fullStr	Re-Connecting Voices. The (New) Strategic Role of Public Sector Communication After the Covid-19 Crisis
title_full_unstemmed	Re-Connecting Voices. The (New) Strategic Role of Public Sector Communication After the Covid-19 Crisis
title_sort	re-connecting voices. the (new) strategic role of public sector communication after the covid-19 crisis
publisher	Coordinamento SIBA
publishDate	2020
url	https://doaj.org/article/d88198bb709a41619b9d86a57688abef
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Re-Connecting Voices. The (New) Strategic Role of Public Sector Communication After the Covid-19 Crisis

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