SOURCES DE MOTIVATION ET QUALITÉ PERÇUE : RÔLE MÉDIATEUR DE LA SATISFACTION AU TRAVAIL

The purpose of this article is to demonstrate the existence or not of the mediating effect of job satisfaction in the relationship between the sources of motivation (training, remuneration and internal communication) and the perceived quality of care. To answer our...

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Autores principales:	EL YADARI KHALID, DERRAZ MOHAMMED, ZARROUK ZOUBIR
Formato:	article
Lenguaje:	EN FR
Publicado:	Université Mohammed V de Rabat 2020
Materias:	human resource management job satisfaction perceived quality universalist approach structural equations pls approach Management. Industrial management HD28-70 Marketing. Distribution of products HF5410-5417.5
Acceso en línea:	https://doi.org/10.48376/IMIST.PRSM/remarem-v12i1.19757 https://doaj.org/article/d91d459b7ac44ce698eaafb735aa3411
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spelling	oai:doaj.org-article:d91d459b7ac44ce698eaafb735aa34112021-11-22T09:18:54ZSOURCES DE MOTIVATION ET QUALITÉ PERÇUE : RÔLE MÉDIATEUR DE LA SATISFACTION AU TRAVAILhttps://doi.org/10.48376/IMIST.PRSM/remarem-v12i1.197572028-51752458-665Xhttps://doaj.org/article/d91d459b7ac44ce698eaafb735aa34112020-06-01T00:00:00Zhttps://revues.imist.ma/index.php/REMAREM/article/view/19757/10758https://doaj.org/toc/2028-5175https://doaj.org/toc/2458-665XThe purpose of this article is to demonstrate the existence or not of the mediating effect of job satisfaction in the relationship between the sources of motivation (training, remuneration and internal communication) and the perceived quality of care. To answer our problematic and to formulate our hypotheses, we started from an eclectic theoretical framework, composed of the basic theories namely: the theory of the resources, that of the human capital and that of the social exchange, being also based on theuniversalist approach. To confirm or refute our hypotheses, we conducted a quantitative study. The latter is of the exploratory type based on the structural equations method (PLS approach). The choice of the two CHU (Rabat and Fez) as a place of investigation is explained by their prominent place in the national health system. The empirical results, calculated on the basis of a heterogeneous sample of 60 physicians and 600 patients, show the existence of a mediating effect of job satisfaction in the relationship between internal communication and perceived quality.EL YADARI KHALIDDERRAZ MOHAMMEDZARROUK ZOUBIRUniversité Mohammed V de Rabatarticlehuman resource managementjob satisfactionperceived qualityuniversalist approachstructural equationspls approachManagement. Industrial managementHD28-70Marketing. Distribution of productsHF5410-5417.5ENFRRevue Marocaine de Recherche en Management et Marketing, Vol 12, Iss 1, Pp 1-28 (2020)
institution	DOAJ
collection	DOAJ
language	EN FR
topic	human resource management job satisfaction perceived quality universalist approach structural equations pls approach Management. Industrial management HD28-70 Marketing. Distribution of products HF5410-5417.5
spellingShingle	human resource management job satisfaction perceived quality universalist approach structural equations pls approach Management. Industrial management HD28-70 Marketing. Distribution of products HF5410-5417.5 EL YADARI KHALID DERRAZ MOHAMMED ZARROUK ZOUBIR SOURCES DE MOTIVATION ET QUALITÉ PERÇUE : RÔLE MÉDIATEUR DE LA SATISFACTION AU TRAVAIL
description	The purpose of this article is to demonstrate the existence or not of the mediating effect of job satisfaction in the relationship between the sources of motivation (training, remuneration and internal communication) and the perceived quality of care. To answer our problematic and to formulate our hypotheses, we started from an eclectic theoretical framework, composed of the basic theories namely: the theory of the resources, that of the human capital and that of the social exchange, being also based on theuniversalist approach. To confirm or refute our hypotheses, we conducted a quantitative study. The latter is of the exploratory type based on the structural equations method (PLS approach). The choice of the two CHU (Rabat and Fez) as a place of investigation is explained by their prominent place in the national health system. The empirical results, calculated on the basis of a heterogeneous sample of 60 physicians and 600 patients, show the existence of a mediating effect of job satisfaction in the relationship between internal communication and perceived quality.
format	article
author	EL YADARI KHALID DERRAZ MOHAMMED ZARROUK ZOUBIR
author_facet	EL YADARI KHALID DERRAZ MOHAMMED ZARROUK ZOUBIR
author_sort	EL YADARI KHALID
title	SOURCES DE MOTIVATION ET QUALITÉ PERÇUE : RÔLE MÉDIATEUR DE LA SATISFACTION AU TRAVAIL
title_short	SOURCES DE MOTIVATION ET QUALITÉ PERÇUE : RÔLE MÉDIATEUR DE LA SATISFACTION AU TRAVAIL
title_full	SOURCES DE MOTIVATION ET QUALITÉ PERÇUE : RÔLE MÉDIATEUR DE LA SATISFACTION AU TRAVAIL
title_fullStr	SOURCES DE MOTIVATION ET QUALITÉ PERÇUE : RÔLE MÉDIATEUR DE LA SATISFACTION AU TRAVAIL
title_full_unstemmed	SOURCES DE MOTIVATION ET QUALITÉ PERÇUE : RÔLE MÉDIATEUR DE LA SATISFACTION AU TRAVAIL
title_sort	sources de motivation et qualité perçue : rôle médiateur de la satisfaction au travail
publisher	Université Mohammed V de Rabat
publishDate	2020
url	https://doi.org/10.48376/IMIST.PRSM/remarem-v12i1.19757 https://doaj.org/article/d91d459b7ac44ce698eaafb735aa3411
work_keys_str_mv	AT elyadarikhalid sourcesdemotivationetqualitepercuerolemediateurdelasatisfactionautravail AT derrazmohammed sourcesdemotivationetqualitepercuerolemediateurdelasatisfactionautravail AT zarroukzoubir sourcesdemotivationetqualitepercuerolemediateurdelasatisfactionautravail
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SOURCES DE MOTIVATION ET QUALITÉ PERÇUE : RÔLE MÉDIATEUR DE LA SATISFACTION AU TRAVAIL

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