Patient and Clinician Satisfaction With Diabetes Group Visits in Community Health Centers

Diabetes group visits (GVs) have been shown to improve glycemic control and quality of care. However, little is known about the patient and clinician experience. We trained staff to conduct a 6-month GV intervention at six community health centers (CHCs) for adults with uncontrolled diabetes. Patien...

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Autores principales:	Samantha E Mannion MD, Erin M Staab MPH, Jefferine Li BA, Amanda Benitez MPH, Wen Wan PhD, Amanda Campbell BA, Cynthia T Schaefer RN, PhD, Michael T Quinn PhD, Arshiya A Baig MD, MPH
Formato:	article
Lenguaje:	EN
Publicado:	SAGE Publishing 2021
Materias:	Medicine (General) R5-920
Acceso en línea:	https://doaj.org/article/d9df85b3176d4fde978ae2c0b4447f1d
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spelling	oai:doaj.org-article:d9df85b3176d4fde978ae2c0b4447f1d2021-12-03T23:33:37ZPatient and Clinician Satisfaction With Diabetes Group Visits in Community Health Centers2374-374310.1177/23743735211056467https://doaj.org/article/d9df85b3176d4fde978ae2c0b4447f1d2021-12-01T00:00:00Zhttps://doi.org/10.1177/23743735211056467https://doaj.org/toc/2374-3743Diabetes group visits (GVs) have been shown to improve glycemic control and quality of care. However, little is known about the patient and clinician experience. We trained staff to conduct a 6-month GV intervention at six community health centers (CHCs) for adults with uncontrolled diabetes. Patient satisfaction was analyzed using postintervention surveys. Clinician satisfaction was analyzed through pre and posttraining surveys and 1:1 semistructured interviews. Twenty-seven staff and clinicians were trained. Fifty-one adult patients were enrolled and 90% reported high satisfaction with the program. Patients enjoyed longer visits with peer support and felt better equipped to manage barriers to diabetes control. 88% of staff reported that they enjoyed taking part in the program and noted improved team morale, professional development, and increased interdisciplinary collaboration. Perceived challenges of GVs included time investment for a new program, integration into workflow, and staff turnover. Patient and staff satisfaction was high across multiple domains. Staff noted many benefits but reported challenges with patient recruitment and retention as well as the time needed to implement GVs.Samantha E Mannion MDErin M Staab MPHJefferine Li BAAmanda Benitez MPHWen Wan PhDAmanda Campbell BACynthia T Schaefer RN, PhDMichael T Quinn PhDArshiya A Baig MD, MPHSAGE PublishingarticleMedicine (General)R5-920ENJournal of Patient Experience, Vol 8 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine (General) R5-920
spellingShingle	Medicine (General) R5-920 Samantha E Mannion MD Erin M Staab MPH Jefferine Li BA Amanda Benitez MPH Wen Wan PhD Amanda Campbell BA Cynthia T Schaefer RN, PhD Michael T Quinn PhD Arshiya A Baig MD, MPH Patient and Clinician Satisfaction With Diabetes Group Visits in Community Health Centers
description	Diabetes group visits (GVs) have been shown to improve glycemic control and quality of care. However, little is known about the patient and clinician experience. We trained staff to conduct a 6-month GV intervention at six community health centers (CHCs) for adults with uncontrolled diabetes. Patient satisfaction was analyzed using postintervention surveys. Clinician satisfaction was analyzed through pre and posttraining surveys and 1:1 semistructured interviews. Twenty-seven staff and clinicians were trained. Fifty-one adult patients were enrolled and 90% reported high satisfaction with the program. Patients enjoyed longer visits with peer support and felt better equipped to manage barriers to diabetes control. 88% of staff reported that they enjoyed taking part in the program and noted improved team morale, professional development, and increased interdisciplinary collaboration. Perceived challenges of GVs included time investment for a new program, integration into workflow, and staff turnover. Patient and staff satisfaction was high across multiple domains. Staff noted many benefits but reported challenges with patient recruitment and retention as well as the time needed to implement GVs.
format	article
author	Samantha E Mannion MD Erin M Staab MPH Jefferine Li BA Amanda Benitez MPH Wen Wan PhD Amanda Campbell BA Cynthia T Schaefer RN, PhD Michael T Quinn PhD Arshiya A Baig MD, MPH
author_facet	Samantha E Mannion MD Erin M Staab MPH Jefferine Li BA Amanda Benitez MPH Wen Wan PhD Amanda Campbell BA Cynthia T Schaefer RN, PhD Michael T Quinn PhD Arshiya A Baig MD, MPH
author_sort	Samantha E Mannion MD
title	Patient and Clinician Satisfaction With Diabetes Group Visits in Community Health Centers
title_short	Patient and Clinician Satisfaction With Diabetes Group Visits in Community Health Centers
title_full	Patient and Clinician Satisfaction With Diabetes Group Visits in Community Health Centers
title_fullStr	Patient and Clinician Satisfaction With Diabetes Group Visits in Community Health Centers
title_full_unstemmed	Patient and Clinician Satisfaction With Diabetes Group Visits in Community Health Centers
title_sort	patient and clinician satisfaction with diabetes group visits in community health centers
publisher	SAGE Publishing
publishDate	2021
url	https://doaj.org/article/d9df85b3176d4fde978ae2c0b4447f1d
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Patient and Clinician Satisfaction With Diabetes Group Visits in Community Health Centers

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