Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius

As a Muslim minority country located far off the east coast of South Africa, Mauritius has successfully introduced Islamic finance since 1998. However, the development is not as expected since two Islamic banking windows were closed down and the only Islamic commercial bank in the country has been s...

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Autores principales:	Muhamad Abduh, Shaheen Bibi Ramjaun, Muhamad Mustaqim
Formato:	article
Lenguaje:	AR EN
Publicado:	P3M STAIN Kudus 2018
Materias:	mauritius islamic bank bank selection criteria service quality importance-performance analysis Islam BP1-253
Acceso en línea:	https://doaj.org/article/da46fe0480bd4e5b8c113c9fa4a804bf
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spelling	oai:doaj.org-article:da46fe0480bd4e5b8c113c9fa4a804bf2021-11-09T10:26:21ZBank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius2355-18952476-930410.21043/qijis.v6i2.3756https://doaj.org/article/da46fe0480bd4e5b8c113c9fa4a804bf2018-08-01T00:00:00Zhttps://journal.iainkudus.ac.id/index.php/QIJIS/article/view/3756https://doaj.org/toc/2355-1895https://doaj.org/toc/2476-9304As a Muslim minority country located far off the east coast of South Africa, Mauritius has successfully introduced Islamic finance since 1998. However, the development is not as expected since two Islamic banking windows were closed down and the only Islamic commercial bank in the country has been struggling hard in order to generate favorable expected profits. The aims of this study are to investigate the bank selection criteria among Muslims in Mauritius and to evaluate the customer satisfaction upon the Islamic banking service quality in the country. The findings show that privacy, easy access, service quality, facilities, transparency and bank reputation are the factors influence Muslim Mauritian to patronize bank and interestingly religion and religiosity are out of it. The importance – performance analysis is used to provide an interesting visual analysis on the service quality items examined. The findings suggest that Islamic banks must improve their Tangible and Reliability aspects in order to satisfy the customers and eventually become more profitable.Muhamad AbduhShaheen Bibi RamjaunMuhamad MustaqimP3M STAIN Kudusarticlemauritiusislamic bankbank selection criteriaservice qualityimportance-performance analysisIslamBP1-253ARENQudus International Journal of Islamic Studies, Vol 6, Iss 2, Pp 221-250 (2018)
institution	DOAJ
collection	DOAJ
language	AR EN
topic	mauritius islamic bank bank selection criteria service quality importance-performance analysis Islam BP1-253
spellingShingle	mauritius islamic bank bank selection criteria service quality importance-performance analysis Islam BP1-253 Muhamad Abduh Shaheen Bibi Ramjaun Muhamad Mustaqim Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius
description	As a Muslim minority country located far off the east coast of South Africa, Mauritius has successfully introduced Islamic finance since 1998. However, the development is not as expected since two Islamic banking windows were closed down and the only Islamic commercial bank in the country has been struggling hard in order to generate favorable expected profits. The aims of this study are to investigate the bank selection criteria among Muslims in Mauritius and to evaluate the customer satisfaction upon the Islamic banking service quality in the country. The findings show that privacy, easy access, service quality, facilities, transparency and bank reputation are the factors influence Muslim Mauritian to patronize bank and interestingly religion and religiosity are out of it. The importance – performance analysis is used to provide an interesting visual analysis on the service quality items examined. The findings suggest that Islamic banks must improve their Tangible and Reliability aspects in order to satisfy the customers and eventually become more profitable.
format	article
author	Muhamad Abduh Shaheen Bibi Ramjaun Muhamad Mustaqim
author_facet	Muhamad Abduh Shaheen Bibi Ramjaun Muhamad Mustaqim
author_sort	Muhamad Abduh
title	Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius
title_short	Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius
title_full	Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius
title_fullStr	Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius
title_full_unstemmed	Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius
title_sort	bank selection criteria and servqual survey among muslims in mauritius
publisher	P3M STAIN Kudus
publishDate	2018
url	https://doaj.org/article/da46fe0480bd4e5b8c113c9fa4a804bf
work_keys_str_mv	AT muhamadabduh bankselectioncriteriaandservqualsurveyamongmuslimsinmauritius AT shaheenbibiramjaun bankselectioncriteriaandservqualsurveyamongmuslimsinmauritius AT muhamadmustaqim bankselectioncriteriaandservqualsurveyamongmuslimsinmauritius
_version_	1718441155626008576

Bank Selection Criteria and SERVQUAL Survey among Muslims in Mauritius

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