Wait time as a driver of overall patient satisfaction in an ophthalmology clinic

Michael McMullen, Peter A NetlandDepartment of Ophthalmology, University of Virginia School of Medicine, Charlottesville, VA, USAPurpose: The purpose of this study was to determine whether the actual time patients spend waiting is correlated with overall patient satisfaction scores.Methods: This was...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	McMullen M, Netl, PA
Formato:	article
Lenguaje:	EN
Publicado:	Dove Medical Press 2013
Materias:	Ophthalmology RE1-994
Acceso en línea:	https://doaj.org/article/dadffa335f474f1ea684b75e191b5632
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:dadffa335f474f1ea684b75e191b5632
record_format	dspace
spelling	oai:doaj.org-article:dadffa335f474f1ea684b75e191b56322021-12-02T02:57:42ZWait time as a driver of overall patient satisfaction in an ophthalmology clinic1177-54671177-5483https://doaj.org/article/dadffa335f474f1ea684b75e191b56322013-08-01T00:00:00Zhttp://www.dovepress.com/wait-time-as-a-driver-of-overall-patient-satisfaction-in-an-ophthalmol-a14108https://doaj.org/toc/1177-5467https://doaj.org/toc/1177-5483Michael McMullen, Peter A NetlandDepartment of Ophthalmology, University of Virginia School of Medicine, Charlottesville, VA, USAPurpose: The purpose of this study was to determine whether the actual time patients spend waiting is correlated with overall patient satisfaction scores.Methods: This was a cross-sectional survey study conducted in an outpatient ophthalmology clinic. The actual time each patient waited to be called by the provider was recorded, and a survey was given at the end of the visit.Results: There was a significant correlation between the time patients spent waiting and overall patient satisfaction scores (P < 0.001). Patients who were not completely satisfied waited twice as long as those who were completely satisfied (P < 0.001), regardless of whether patients received free care. Satisfaction with the amount of time spent waiting was the strongest driver of overall satisfaction score.Conclusion: Minimizing the time patients spend waiting to see a provider can result in higher overall patient satisfaction scores, regardless of financial status.Keywords: patient satisfaction, quality of care, wait time, ambulatory careMcMullen MNetlPADove Medical PressarticleOphthalmologyRE1-994ENClinical Ophthalmology, Vol 2013, Iss default, Pp 1655-1660 (2013)
institution	DOAJ
collection	DOAJ
language	EN
topic	Ophthalmology RE1-994
spellingShingle	Ophthalmology RE1-994 McMullen M Netl PA Wait time as a driver of overall patient satisfaction in an ophthalmology clinic
description	Michael McMullen, Peter A NetlandDepartment of Ophthalmology, University of Virginia School of Medicine, Charlottesville, VA, USAPurpose: The purpose of this study was to determine whether the actual time patients spend waiting is correlated with overall patient satisfaction scores.Methods: This was a cross-sectional survey study conducted in an outpatient ophthalmology clinic. The actual time each patient waited to be called by the provider was recorded, and a survey was given at the end of the visit.Results: There was a significant correlation between the time patients spent waiting and overall patient satisfaction scores (P < 0.001). Patients who were not completely satisfied waited twice as long as those who were completely satisfied (P < 0.001), regardless of whether patients received free care. Satisfaction with the amount of time spent waiting was the strongest driver of overall satisfaction score.Conclusion: Minimizing the time patients spend waiting to see a provider can result in higher overall patient satisfaction scores, regardless of financial status.Keywords: patient satisfaction, quality of care, wait time, ambulatory care
format	article
author	McMullen M Netl PA
author_facet	McMullen M Netl PA
author_sort	McMullen M
title	Wait time as a driver of overall patient satisfaction in an ophthalmology clinic
title_short	Wait time as a driver of overall patient satisfaction in an ophthalmology clinic
title_full	Wait time as a driver of overall patient satisfaction in an ophthalmology clinic
title_fullStr	Wait time as a driver of overall patient satisfaction in an ophthalmology clinic
title_full_unstemmed	Wait time as a driver of overall patient satisfaction in an ophthalmology clinic
title_sort	wait time as a driver of overall patient satisfaction in an ophthalmology clinic
publisher	Dove Medical Press
publishDate	2013
url	https://doaj.org/article/dadffa335f474f1ea684b75e191b5632
work_keys_str_mv	AT mcmullenm waittimeasadriverofoverallpatientsatisfactioninanophthalmologyclinic AT netl waittimeasadriverofoverallpatientsatisfactioninanophthalmologyclinic AT pa waittimeasadriverofoverallpatientsatisfactioninanophthalmologyclinic
_version_	1718402072543494144

Wait time as a driver of overall patient satisfaction in an ophthalmology clinic

Ejemplares similares