Avaliação de Restaurante Universitário por Meio de Indicadores de Qualidade

This study investigated the degree of customer satisfaction in the university restaurant, analyzing quality indicators in the food establishment. For methodological procedure, the questionnaire applied in the external environment, the character of the field research was used, identifying the criti...

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Autores principales:	Ana Carolina Braga, Tafael de Lucas Pereira, Pedro Paulo de Andrade Junior
Formato:	article
Lenguaje:	PT
Publicado:	Universidade Regional do Noroeste do Estado do Rio Grande do Sul 2015
Materias:	quality indicators quality assessment university restaurant customer satisfaction recusance Economic growth, development, planning HD72-88
Acceso en línea:	https://doaj.org/article/dae32c7f19504fa7a6535dc3157e18f7
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id	oai:doaj.org-article:dae32c7f19504fa7a6535dc3157e18f7
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spelling	oai:doaj.org-article:dae32c7f19504fa7a6535dc3157e18f72021-11-11T15:16:06ZAvaliação de Restaurante Universitário por Meio de Indicadores de Qualidade1678-48552237-6453https://doaj.org/article/dae32c7f19504fa7a6535dc3157e18f72015-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=75235861012https://doaj.org/toc/1678-4855https://doaj.org/toc/2237-6453This study investigated the degree of customer satisfaction in the university restaurant, analyzing quality indicators in the food establishment. For methodological procedure, the questionnaire applied in the external environment, the character of the field research was used, identifying the critical points that will be used in the improvement of quality indicators and can be used in the evaluation of services in restaurants. After tabulating the numbers were faced with the Kano method, identifying what were the possible weaknesses through the service in the restaurant by the prospect of its users. Referring to the results obtained non-conforming items were detected in the “menu” and “physical environment”. Were noted improvement suggestions for non-compliance identified in the study through the suggestions for improvements by the users relating to the possible improvements to maintain quality of the establishment.Ana Carolina BragaTafael de Lucas PereiraPedro Paulo de Andrade JuniorUniversidade Regional do Noroeste do Estado do Rio Grande do Sularticlequality indicatorsquality assessmentuniversity restaurantcustomer satisfactionrecusanceEconomic growth, development, planningHD72-88PTDesenvolvimento em Questão, Vol 13, Iss 30, Pp 306-326 (2015)
institution	DOAJ
collection	DOAJ
language	PT
topic	quality indicators quality assessment university restaurant customer satisfaction recusance Economic growth, development, planning HD72-88
spellingShingle	quality indicators quality assessment university restaurant customer satisfaction recusance Economic growth, development, planning HD72-88 Ana Carolina Braga Tafael de Lucas Pereira Pedro Paulo de Andrade Junior Avaliação de Restaurante Universitário por Meio de Indicadores de Qualidade
description	This study investigated the degree of customer satisfaction in the university restaurant, analyzing quality indicators in the food establishment. For methodological procedure, the questionnaire applied in the external environment, the character of the field research was used, identifying the critical points that will be used in the improvement of quality indicators and can be used in the evaluation of services in restaurants. After tabulating the numbers were faced with the Kano method, identifying what were the possible weaknesses through the service in the restaurant by the prospect of its users. Referring to the results obtained non-conforming items were detected in the “menu” and “physical environment”. Were noted improvement suggestions for non-compliance identified in the study through the suggestions for improvements by the users relating to the possible improvements to maintain quality of the establishment.
format	article
author	Ana Carolina Braga Tafael de Lucas Pereira Pedro Paulo de Andrade Junior
author_facet	Ana Carolina Braga Tafael de Lucas Pereira Pedro Paulo de Andrade Junior
author_sort	Ana Carolina Braga
title	Avaliação de Restaurante Universitário por Meio de Indicadores de Qualidade
title_short	Avaliação de Restaurante Universitário por Meio de Indicadores de Qualidade
title_full	Avaliação de Restaurante Universitário por Meio de Indicadores de Qualidade
title_fullStr	Avaliação de Restaurante Universitário por Meio de Indicadores de Qualidade
title_full_unstemmed	Avaliação de Restaurante Universitário por Meio de Indicadores de Qualidade
title_sort	avaliação de restaurante universitário por meio de indicadores de qualidade
publisher	Universidade Regional do Noroeste do Estado do Rio Grande do Sul
publishDate	2015
url	https://doaj.org/article/dae32c7f19504fa7a6535dc3157e18f7
work_keys_str_mv	AT anacarolinabraga avaliacaoderestauranteuniversitariopormeiodeindicadoresdequalidade AT tafaeldelucaspereira avaliacaoderestauranteuniversitariopormeiodeindicadoresdequalidade AT pedropaulodeandradejunior avaliacaoderestauranteuniversitariopormeiodeindicadoresdequalidade
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Avaliação de Restaurante Universitário por Meio de Indicadores de Qualidade

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