Patient perspectives on quality family planning services in underserved areas

Ongoing challenges impede efforts to improve the quality of family planning services in underserved communities, which by definition lack sufficient numbers of physicians and other health professionals. Challenges to improving the quality of family planning services include financing difficulties, l...

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Autores principales:	Debora Goldberg, Bhakthi Sahgal, Tishra Beeson, Susan Wood, Holly Mead, Aliyah Abdul-Wakil, Hallie Stevens, Pinyao Rui, Sara Rosenbaum
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2017
Materias:	patient experience patient-centered care quality of care women's health family planning Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/db310346d303497ea7d3c67f291d4b5a
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spelling	oai:doaj.org-article:db310346d303497ea7d3c67f291d4b5a2021-11-15T04:21:57ZPatient perspectives on quality family planning services in underserved areas2372-0247https://doaj.org/article/db310346d303497ea7d3c67f291d4b5a2017-04-01T00:00:00Zhttps://pxjournal.org/journal/vol4/iss1/7https://doaj.org/toc/2372-0247Ongoing challenges impede efforts to improve the quality of family planning services in underserved communities, which by definition lack sufficient numbers of physicians and other health professionals. Challenges to improving the quality of family planning services include financing difficulties, lack of standards, training deficiencies, as well as little understanding and attention to patient preferences. The objectives of this study were to explore female patients’ preferences for family planning services in underserved areas and to develop a framework to help providers improve patient-centered care. The methodology for this paper included mixed methods research including a survey of women between the ages of 18 and 44 in 19 underserved communities (n=1868) across the United States and qualitative research involving 16 focus groups (n=103) to explore patient preferences and experiences with family planning services. Descriptive statistics of survey items and thematic analysis of transcripts were utilized to analyze study data. Triangulation of data sources and methods resulted in an overall framework for patient-centered family planning care. The results show women in underserved areas identified important aspects of family planning care as: relationship with provider, communication, confidentiality in receiving care, provider competence, service access and convenience. The conclusion suggests improving patient-centered care for family planning services could improve outcomes by increasing patient return for follow up care, patient pursuit of other primary and preventive care services, continuation rates of contraceptive method, and higher contraceptive use. Achieving patient-centered family planning care will require investments in human capital and technology, modifications in clinic operations, and an organizational culture focused on patient preferences and experience.Debora GoldbergBhakthi SahgalTishra BeesonSusan WoodHolly MeadAliyah Abdul-WakilHallie StevensPinyao RuiSara RosenbaumThe Beryl Institutearticlepatient experiencepatient-centered carequality of carewomen's healthfamily planningMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient-centered care quality of care women's health family planning Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient-centered care quality of care women's health family planning Medicine (General) R5-920 Public aspects of medicine RA1-1270 Debora Goldberg Bhakthi Sahgal Tishra Beeson Susan Wood Holly Mead Aliyah Abdul-Wakil Hallie Stevens Pinyao Rui Sara Rosenbaum Patient perspectives on quality family planning services in underserved areas
description	Ongoing challenges impede efforts to improve the quality of family planning services in underserved communities, which by definition lack sufficient numbers of physicians and other health professionals. Challenges to improving the quality of family planning services include financing difficulties, lack of standards, training deficiencies, as well as little understanding and attention to patient preferences. The objectives of this study were to explore female patients’ preferences for family planning services in underserved areas and to develop a framework to help providers improve patient-centered care. The methodology for this paper included mixed methods research including a survey of women between the ages of 18 and 44 in 19 underserved communities (n=1868) across the United States and qualitative research involving 16 focus groups (n=103) to explore patient preferences and experiences with family planning services. Descriptive statistics of survey items and thematic analysis of transcripts were utilized to analyze study data. Triangulation of data sources and methods resulted in an overall framework for patient-centered family planning care. The results show women in underserved areas identified important aspects of family planning care as: relationship with provider, communication, confidentiality in receiving care, provider competence, service access and convenience. The conclusion suggests improving patient-centered care for family planning services could improve outcomes by increasing patient return for follow up care, patient pursuit of other primary and preventive care services, continuation rates of contraceptive method, and higher contraceptive use. Achieving patient-centered family planning care will require investments in human capital and technology, modifications in clinic operations, and an organizational culture focused on patient preferences and experience.
format	article
author	Debora Goldberg Bhakthi Sahgal Tishra Beeson Susan Wood Holly Mead Aliyah Abdul-Wakil Hallie Stevens Pinyao Rui Sara Rosenbaum
author_facet	Debora Goldberg Bhakthi Sahgal Tishra Beeson Susan Wood Holly Mead Aliyah Abdul-Wakil Hallie Stevens Pinyao Rui Sara Rosenbaum
author_sort	Debora Goldberg
title	Patient perspectives on quality family planning services in underserved areas
title_short	Patient perspectives on quality family planning services in underserved areas
title_full	Patient perspectives on quality family planning services in underserved areas
title_fullStr	Patient perspectives on quality family planning services in underserved areas
title_full_unstemmed	Patient perspectives on quality family planning services in underserved areas
title_sort	patient perspectives on quality family planning services in underserved areas
publisher	The Beryl Institute
publishDate	2017
url	https://doaj.org/article/db310346d303497ea7d3c67f291d4b5a
work_keys_str_mv	AT deboragoldberg patientperspectivesonqualityfamilyplanningservicesinunderservedareas AT bhakthisahgal patientperspectivesonqualityfamilyplanningservicesinunderservedareas AT tishrabeeson patientperspectivesonqualityfamilyplanningservicesinunderservedareas AT susanwood patientperspectivesonqualityfamilyplanningservicesinunderservedareas AT hollymead patientperspectivesonqualityfamilyplanningservicesinunderservedareas AT aliyahabdulwakil patientperspectivesonqualityfamilyplanningservicesinunderservedareas AT halliestevens patientperspectivesonqualityfamilyplanningservicesinunderservedareas AT pinyaorui patientperspectivesonqualityfamilyplanningservicesinunderservedareas AT sararosenbaum patientperspectivesonqualityfamilyplanningservicesinunderservedareas
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Patient perspectives on quality family planning services in underserved areas

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