The impact of response rate on Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores

Patient experience measurement is receiving considerable attention from hospital executives, healthcare leaders, purchasers such as the Centers for Medicare and Medicaid Services (CMS), and patients. It is therefore appropriate and necessary to examine the methods of survey administration, and the a...

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Autores principales:	Erin Godden, Andrea Paseka, Jan Gnida, Joe Inguanzo
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2019
Materias:	hcahps response rate dimension scores overall rating patient experience measurement quality of care quantitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/db42a7bf164a488c8e0148d17273dfb0
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spelling	oai:doaj.org-article:db42a7bf164a488c8e0148d17273dfb02021-11-15T04:28:38ZThe impact of response rate on Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores2372-0247https://doaj.org/article/db42a7bf164a488c8e0148d17273dfb02019-04-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss1/13https://doaj.org/toc/2372-0247Patient experience measurement is receiving considerable attention from hospital executives, healthcare leaders, purchasers such as the Centers for Medicare and Medicaid Services (CMS), and patients. It is therefore appropriate and necessary to examine the methods of survey administration, and the analysis presented here seeks to understand the impact of one particular aspect of the measurement: response rate. Utilizing publicly reported HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) data from Hospital Compare, a positive correlation between response rate and HCAHPS scores nationwide was identified and replicated. This correlation, which was most recently published by the Hospital Quality Institute (HQI) for California facilities, implies that increasing response rates can return higher HCAHPS dimension scores. Accurate patient perceptions of the inpatient experience may be hidden by insufficient representativeness of the data. In other words, publicly-reported scores may be lower than they should be, and hospitals may be mistakenly devaluing their efforts to improve the patient experience. Responses from a more representative sample of the patient population are key to capturing more accurate HCAHPS scores<strong>.</strong>Erin GoddenAndrea PasekaJan GnidaJoe InguanzoThe Beryl Institutearticlehcahpsresponse ratedimension scoresoverall ratingpatient experiencemeasurementquality of carequantitative methodsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	hcahps response rate dimension scores overall rating patient experience measurement quality of care quantitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	hcahps response rate dimension scores overall rating patient experience measurement quality of care quantitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270 Erin Godden Andrea Paseka Jan Gnida Joe Inguanzo The impact of response rate on Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores
description	Patient experience measurement is receiving considerable attention from hospital executives, healthcare leaders, purchasers such as the Centers for Medicare and Medicaid Services (CMS), and patients. It is therefore appropriate and necessary to examine the methods of survey administration, and the analysis presented here seeks to understand the impact of one particular aspect of the measurement: response rate. Utilizing publicly reported HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) data from Hospital Compare, a positive correlation between response rate and HCAHPS scores nationwide was identified and replicated. This correlation, which was most recently published by the Hospital Quality Institute (HQI) for California facilities, implies that increasing response rates can return higher HCAHPS dimension scores. Accurate patient perceptions of the inpatient experience may be hidden by insufficient representativeness of the data. In other words, publicly-reported scores may be lower than they should be, and hospitals may be mistakenly devaluing their efforts to improve the patient experience. Responses from a more representative sample of the patient population are key to capturing more accurate HCAHPS scores<strong>.</strong>
format	article
author	Erin Godden Andrea Paseka Jan Gnida Joe Inguanzo
author_facet	Erin Godden Andrea Paseka Jan Gnida Joe Inguanzo
author_sort	Erin Godden
title	The impact of response rate on Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores
title_short	The impact of response rate on Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores
title_full	The impact of response rate on Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores
title_fullStr	The impact of response rate on Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores
title_full_unstemmed	The impact of response rate on Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores
title_sort	impact of response rate on hospital consumer assessment of healthcare providers and system (hcahps) dimension scores
publisher	The Beryl Institute
publishDate	2019
url	https://doaj.org/article/db42a7bf164a488c8e0148d17273dfb0
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The impact of response rate on Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores

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