Customer loyalty to Islamic banks: Evidence from Indonesia

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been used to determine the factors of customer loyalty of state-o...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Bayu Arie Fianto, Christopher Gan, Tika Widiastuti, Raditya Sukmana
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2020
Materias:	islamic bank customer loyalty state-owned bank private bank indonesia Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/db514fc923124ab58dcfaed6b62216d2
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:db514fc923124ab58dcfaed6b62216d2
record_format	dspace
spelling	oai:doaj.org-article:db514fc923124ab58dcfaed6b62216d22021-12-02T14:41:55ZCustomer loyalty to Islamic banks: Evidence from Indonesia2331-197510.1080/23311975.2020.1859849https://doaj.org/article/db514fc923124ab58dcfaed6b62216d22020-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2020.1859849https://doaj.org/toc/2331-1975This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been used to determine the factors of customer loyalty of state-owned and private Islamic bank. The findings suggest that the customers have different perceptions about state-owned and private Islamic banks; with customer engagement is the strongest influence on customer loyalty in state-owned and customer satisfaction is the strongest influence in private Islamic banks.Bayu Arie FiantoChristopher GanTika WidiastutiRaditya SukmanaTaylor & Francis Grouparticleislamic bankcustomer loyaltystate-owned bankprivate bankindonesiaBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 7, Iss 1 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	islamic bank customer loyalty state-owned bank private bank indonesia Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	islamic bank customer loyalty state-owned bank private bank indonesia Business HF5001-6182 Management. Industrial management HD28-70 Bayu Arie Fianto Christopher Gan Tika Widiastuti Raditya Sukmana Customer loyalty to Islamic banks: Evidence from Indonesia
description	This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been used to determine the factors of customer loyalty of state-owned and private Islamic bank. The findings suggest that the customers have different perceptions about state-owned and private Islamic banks; with customer engagement is the strongest influence on customer loyalty in state-owned and customer satisfaction is the strongest influence in private Islamic banks.
format	article
author	Bayu Arie Fianto Christopher Gan Tika Widiastuti Raditya Sukmana
author_facet	Bayu Arie Fianto Christopher Gan Tika Widiastuti Raditya Sukmana
author_sort	Bayu Arie Fianto
title	Customer loyalty to Islamic banks: Evidence from Indonesia
title_short	Customer loyalty to Islamic banks: Evidence from Indonesia
title_full	Customer loyalty to Islamic banks: Evidence from Indonesia
title_fullStr	Customer loyalty to Islamic banks: Evidence from Indonesia
title_full_unstemmed	Customer loyalty to Islamic banks: Evidence from Indonesia
title_sort	customer loyalty to islamic banks: evidence from indonesia
publisher	Taylor & Francis Group
publishDate	2020
url	https://doaj.org/article/db514fc923124ab58dcfaed6b62216d2
work_keys_str_mv	AT bayuariefianto customerloyaltytoislamicbanksevidencefromindonesia AT christophergan customerloyaltytoislamicbanksevidencefromindonesia AT tikawidiastuti customerloyaltytoislamicbanksevidencefromindonesia AT radityasukmana customerloyaltytoislamicbanksevidencefromindonesia
_version_	1718389840221831168

Customer loyalty to Islamic banks: Evidence from Indonesia

Ejemplares similares