Measuring patient experience in a safety net setting: Lessons learned

Safety net providers have faced barriers in administering patient experience surveys due to a lack of resources and survey expertise, but this problem has received little attention in the literature. In this manuscript, we offer lessons learned from the administration of a patient experience survey...

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Autores principales:	Nina Shabbat, Katy Dobbins, Sonja Seglin, Kristin Davis
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	patient experience safety net quality improvement behavioral health Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/db5852f52cf74c3c87e7f3e0bf761daa
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spelling	oai:doaj.org-article:db5852f52cf74c3c87e7f3e0bf761daa2021-11-15T03:55:59ZMeasuring patient experience in a safety net setting: Lessons learned2372-0247https://doaj.org/article/db5852f52cf74c3c87e7f3e0bf761daa2015-04-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss1/11https://doaj.org/toc/2372-0247Safety net providers have faced barriers in administering patient experience surveys due to a lack of resources and survey expertise, but this problem has received little attention in the literature. In this manuscript, we offer lessons learned from the administration of a patient experience survey at a mid-size behavioral health care agency serving a safety net population. Specifically, we discuss resource needs, methods of increasing response rate among transient populations, methods for engaging stakeholders and clinical staff in quality improvement initiatives, and considerations for responding to setbacks and challenges dynamically. We also offer insight on the effective dissemination of results within safety net organizations and discuss the role of organizational culture.Nina ShabbatKaty DobbinsSonja SeglinKristin DavisThe Beryl Institutearticlepatient experiencesafety netquality improvementbehavioral healthMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience safety net quality improvement behavioral health Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience safety net quality improvement behavioral health Medicine (General) R5-920 Public aspects of medicine RA1-1270 Nina Shabbat Katy Dobbins Sonja Seglin Kristin Davis Measuring patient experience in a safety net setting: Lessons learned
description	Safety net providers have faced barriers in administering patient experience surveys due to a lack of resources and survey expertise, but this problem has received little attention in the literature. In this manuscript, we offer lessons learned from the administration of a patient experience survey at a mid-size behavioral health care agency serving a safety net population. Specifically, we discuss resource needs, methods of increasing response rate among transient populations, methods for engaging stakeholders and clinical staff in quality improvement initiatives, and considerations for responding to setbacks and challenges dynamically. We also offer insight on the effective dissemination of results within safety net organizations and discuss the role of organizational culture.
format	article
author	Nina Shabbat Katy Dobbins Sonja Seglin Kristin Davis
author_facet	Nina Shabbat Katy Dobbins Sonja Seglin Kristin Davis
author_sort	Nina Shabbat
title	Measuring patient experience in a safety net setting: Lessons learned
title_short	Measuring patient experience in a safety net setting: Lessons learned
title_full	Measuring patient experience in a safety net setting: Lessons learned
title_fullStr	Measuring patient experience in a safety net setting: Lessons learned
title_full_unstemmed	Measuring patient experience in a safety net setting: Lessons learned
title_sort	measuring patient experience in a safety net setting: lessons learned
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/db5852f52cf74c3c87e7f3e0bf761daa
work_keys_str_mv	AT ninashabbat measuringpatientexperienceinasafetynetsettinglessonslearned AT katydobbins measuringpatientexperienceinasafetynetsettinglessonslearned AT sonjaseglin measuringpatientexperienceinasafetynetsettinglessonslearned AT kristindavis measuringpatientexperienceinasafetynetsettinglessonslearned
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Measuring patient experience in a safety net setting: Lessons learned

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