Community Pharmacist-Administered COVID-19 Vaccinations: A Pilot Customer Survey on Satisfaction and Motivation to Get Vaccinated

In response to the coronavirus disease 2019 (COVID-19) pandemic, Swiss health authorities approved and ordered two mRNA vaccines in 2021. The canton of Zurich was the second in Switzerland to allow community pharmacists to administer the COVID-19 mRNA Vaccine Moderna to the adult population. We aime...

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Autores principales:	Dominik Stämpfli, Adrian Martinez-De la Torre, Elodie Simi, Sophie Du Pasquier, Jérôme Berger, Andrea M. Burden
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	SARS-CoV-2 COVID-19 vaccination satisfaction survey community pharmacy Medicine R
Acceso en línea:	https://doaj.org/article/dbdc861ee4e04291a89d09ec7206647f
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spelling	oai:doaj.org-article:dbdc861ee4e04291a89d09ec7206647f2021-11-25T19:11:18ZCommunity Pharmacist-Administered COVID-19 Vaccinations: A Pilot Customer Survey on Satisfaction and Motivation to Get Vaccinated10.3390/vaccines91113202076-393Xhttps://doaj.org/article/dbdc861ee4e04291a89d09ec7206647f2021-11-01T00:00:00Zhttps://www.mdpi.com/2076-393X/9/11/1320https://doaj.org/toc/2076-393XIn response to the coronavirus disease 2019 (COVID-19) pandemic, Swiss health authorities approved and ordered two mRNA vaccines in 2021. The canton of Zurich was the second in Switzerland to allow community pharmacists to administer the COVID-19 mRNA Vaccine Moderna to the adult population. We aimed to pilot a customer satisfaction questionnaire regarding COVID-19 vaccinations in Zurich pharmacies. Questions focused on satisfaction with different aspects of the service, motivation for getting the vaccination, and reasons for being vaccinated in a pharmacy. Zurich pharmacies administered 68,169 COVID-19 doses until June 2021, and 421 questionnaires were filled. Respondents’ mean age was 43.5 (±13.2) years, with 42.3% reporting being women and 46.1% being men. Of the 372 complete questionnaires, 98.7% of the respondents would have recommended the service to others. High levels of satisfaction were reported concerning pre-vaccination discussion (98.9%), pharmacies’ information level on COVID-19 vaccines (98.9%), general comfort with receiving the vaccination in a pharmacy (99.5%), injection technique (99.2%), and premises used (98.1%). Most respondents (57.3%) would have had the option of another vaccination provider, but the pharmacies were chosen for their opening hours, ease of access, and perceived trust. The availability of pharmacist-administered services may be an important contributor to a successful vaccination programme in Switzerland.Dominik StämpfliAdrian Martinez-De la TorreElodie SimiSophie Du PasquierJérôme BergerAndrea M. BurdenMDPI AGarticleSARS-CoV-2COVID-19vaccinationsatisfactionsurveycommunity pharmacyMedicineRENVaccines, Vol 9, Iss 1320, p 1320 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	SARS-CoV-2 COVID-19 vaccination satisfaction survey community pharmacy Medicine R
spellingShingle	SARS-CoV-2 COVID-19 vaccination satisfaction survey community pharmacy Medicine R Dominik Stämpfli Adrian Martinez-De la Torre Elodie Simi Sophie Du Pasquier Jérôme Berger Andrea M. Burden Community Pharmacist-Administered COVID-19 Vaccinations: A Pilot Customer Survey on Satisfaction and Motivation to Get Vaccinated
description	In response to the coronavirus disease 2019 (COVID-19) pandemic, Swiss health authorities approved and ordered two mRNA vaccines in 2021. The canton of Zurich was the second in Switzerland to allow community pharmacists to administer the COVID-19 mRNA Vaccine Moderna to the adult population. We aimed to pilot a customer satisfaction questionnaire regarding COVID-19 vaccinations in Zurich pharmacies. Questions focused on satisfaction with different aspects of the service, motivation for getting the vaccination, and reasons for being vaccinated in a pharmacy. Zurich pharmacies administered 68,169 COVID-19 doses until June 2021, and 421 questionnaires were filled. Respondents’ mean age was 43.5 (±13.2) years, with 42.3% reporting being women and 46.1% being men. Of the 372 complete questionnaires, 98.7% of the respondents would have recommended the service to others. High levels of satisfaction were reported concerning pre-vaccination discussion (98.9%), pharmacies’ information level on COVID-19 vaccines (98.9%), general comfort with receiving the vaccination in a pharmacy (99.5%), injection technique (99.2%), and premises used (98.1%). Most respondents (57.3%) would have had the option of another vaccination provider, but the pharmacies were chosen for their opening hours, ease of access, and perceived trust. The availability of pharmacist-administered services may be an important contributor to a successful vaccination programme in Switzerland.
format	article
author	Dominik Stämpfli Adrian Martinez-De la Torre Elodie Simi Sophie Du Pasquier Jérôme Berger Andrea M. Burden
author_facet	Dominik Stämpfli Adrian Martinez-De la Torre Elodie Simi Sophie Du Pasquier Jérôme Berger Andrea M. Burden
author_sort	Dominik Stämpfli
title	Community Pharmacist-Administered COVID-19 Vaccinations: A Pilot Customer Survey on Satisfaction and Motivation to Get Vaccinated
title_short	Community Pharmacist-Administered COVID-19 Vaccinations: A Pilot Customer Survey on Satisfaction and Motivation to Get Vaccinated
title_full	Community Pharmacist-Administered COVID-19 Vaccinations: A Pilot Customer Survey on Satisfaction and Motivation to Get Vaccinated
title_fullStr	Community Pharmacist-Administered COVID-19 Vaccinations: A Pilot Customer Survey on Satisfaction and Motivation to Get Vaccinated
title_full_unstemmed	Community Pharmacist-Administered COVID-19 Vaccinations: A Pilot Customer Survey on Satisfaction and Motivation to Get Vaccinated
title_sort	community pharmacist-administered covid-19 vaccinations: a pilot customer survey on satisfaction and motivation to get vaccinated
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/dbdc861ee4e04291a89d09ec7206647f
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Community Pharmacist-Administered COVID-19 Vaccinations: A Pilot Customer Survey on Satisfaction and Motivation to Get Vaccinated

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