Cards from the community: Engagement of the local community to enhance patient and staff experience during the COVID-19 pandemic

During the COVID-19 pandemic, in accordance with recommendations from the Centers for Disease Control and Prevention (CDC.gov), strict visitation restrictions were implemented across the six hospital Yale New Haven Health System (YNHHS) in an effort to protect patients, visitors and staff. In additi...

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Autor principal:	Brittany Branson
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2020
Materias:	patient experience human connection covid-19 community engagement greeting cards Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/dc1d25f7a187481993ecde2e7a79035b
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spelling	oai:doaj.org-article:dc1d25f7a187481993ecde2e7a79035b2021-11-15T04:31:20ZCards from the community: Engagement of the local community to enhance patient and staff experience during the COVID-19 pandemic2372-0247https://doaj.org/article/dc1d25f7a187481993ecde2e7a79035b2020-08-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss2/30https://doaj.org/toc/2372-0247During the COVID-19 pandemic, in accordance with recommendations from the Centers for Disease Control and Prevention (CDC.gov), strict visitation restrictions were implemented across the six hospital Yale New Haven Health System (YNHHS) in an effort to protect patients, visitors and staff. In addition, to the extent that it is possible, YNHHS staff have been encouraged to work remotely. While these measures achieve the goal of reducing the number of people within the hospitals and enable successful social distancing, they also may contribute to social isolation for both patients and staff. A program called “Cards from the Community” was developed to help retain the human connection between our community to our staff and patients and advance feelings of gratefulness. The “Cards from the Community” program engages with local schools and institutions to encourage the creation of cards expressing hope, appreciation and well wishes for both patients and staff by children from the community. The cards are collected and displayed electronically to ensure that potential fomites are not brought into the hospital environment. The program is successful in meeting its goals of harnessing the benefits of volunteering for involved community members and providing emotional support to patients and staff within the hospital by widely collecting and broadly displaying the cards. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Brittany BransonThe Beryl Institutearticlepatient experiencehuman connectioncovid-19community engagementgreeting cardsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience human connection covid-19 community engagement greeting cards Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience human connection covid-19 community engagement greeting cards Medicine (General) R5-920 Public aspects of medicine RA1-1270 Brittany Branson Cards from the community: Engagement of the local community to enhance patient and staff experience during the COVID-19 pandemic
description	During the COVID-19 pandemic, in accordance with recommendations from the Centers for Disease Control and Prevention (CDC.gov), strict visitation restrictions were implemented across the six hospital Yale New Haven Health System (YNHHS) in an effort to protect patients, visitors and staff. In addition, to the extent that it is possible, YNHHS staff have been encouraged to work remotely. While these measures achieve the goal of reducing the number of people within the hospitals and enable successful social distancing, they also may contribute to social isolation for both patients and staff. A program called “Cards from the Community” was developed to help retain the human connection between our community to our staff and patients and advance feelings of gratefulness. The “Cards from the Community” program engages with local schools and institutions to encourage the creation of cards expressing hope, appreciation and well wishes for both patients and staff by children from the community. The cards are collected and displayed electronically to ensure that potential fomites are not brought into the hospital environment. The program is successful in meeting its goals of harnessing the benefits of volunteering for involved community members and providing emotional support to patients and staff within the hospital by widely collecting and broadly displaying the cards. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Brittany Branson
author_facet	Brittany Branson
author_sort	Brittany Branson
title	Cards from the community: Engagement of the local community to enhance patient and staff experience during the COVID-19 pandemic
title_short	Cards from the community: Engagement of the local community to enhance patient and staff experience during the COVID-19 pandemic
title_full	Cards from the community: Engagement of the local community to enhance patient and staff experience during the COVID-19 pandemic
title_fullStr	Cards from the community: Engagement of the local community to enhance patient and staff experience during the COVID-19 pandemic
title_full_unstemmed	Cards from the community: Engagement of the local community to enhance patient and staff experience during the COVID-19 pandemic
title_sort	cards from the community: engagement of the local community to enhance patient and staff experience during the covid-19 pandemic
publisher	The Beryl Institute
publishDate	2020
url	https://doaj.org/article/dc1d25f7a187481993ecde2e7a79035b
work_keys_str_mv	AT brittanybranson cardsfromthecommunityengagementofthelocalcommunitytoenhancepatientandstaffexperienceduringthecovid19pandemic
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Cards from the community: Engagement of the local community to enhance patient and staff experience during the COVID-19 pandemic

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