Maintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting

West Park Healthcare Centre located in Toronto, Ontario, Canada provides specialized rehabilitative and complex care after a life‐altering illness or injury such as lung disease, amputation, stroke and traumatic musculoskeletal injuries. This narrative showcases the strategies, processes and the les...

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Autores principales:	Sarah Benn Orava, Kim Cook, Amanda Brown
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2020
Materias:	patient experience patient engagement family experience family engagement covid-19 Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/dc59b459f49c41468839d7cefb6b5802
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spelling	oai:doaj.org-article:dc59b459f49c41468839d7cefb6b58022021-11-15T04:31:20ZMaintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting2372-0247https://doaj.org/article/dc59b459f49c41468839d7cefb6b58022020-08-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss2/21https://doaj.org/toc/2372-0247West Park Healthcare Centre located in Toronto, Ontario, Canada provides specialized rehabilitative and complex care after a life‐altering illness or injury such as lung disease, amputation, stroke and traumatic musculoskeletal injuries. This narrative showcases the strategies, processes and the lessons learned and subsequently utilized throughout the COVID-19 pandemic to engage patients and their family and peers. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Sarah Benn OravaKim CookAmanda BrownThe Beryl Institutearticlepatient experiencepatient engagementfamily experiencefamily engagementcovid-19Medicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient engagement family experience family engagement covid-19 Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient engagement family experience family engagement covid-19 Medicine (General) R5-920 Public aspects of medicine RA1-1270 Sarah Benn Orava Kim Cook Amanda Brown Maintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting
description	West Park Healthcare Centre located in Toronto, Ontario, Canada provides specialized rehabilitative and complex care after a life‐altering illness or injury such as lung disease, amputation, stroke and traumatic musculoskeletal injuries. This narrative showcases the strategies, processes and the lessons learned and subsequently utilized throughout the COVID-19 pandemic to engage patients and their family and peers. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Sarah Benn Orava Kim Cook Amanda Brown
author_facet	Sarah Benn Orava Kim Cook Amanda Brown
author_sort	Sarah Benn Orava
title	Maintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting
title_short	Maintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting
title_full	Maintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting
title_fullStr	Maintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting
title_full_unstemmed	Maintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting
title_sort	maintaining a positive patient experience during covid-19 in a rehabilitation and complex care setting
publisher	The Beryl Institute
publishDate	2020
url	https://doaj.org/article/dc59b459f49c41468839d7cefb6b5802
work_keys_str_mv	AT sarahbennorava maintainingapositivepatientexperienceduringcovid19inarehabilitationandcomplexcaresetting AT kimcook maintainingapositivepatientexperienceduringcovid19inarehabilitationandcomplexcaresetting AT amandabrown maintainingapositivepatientexperienceduringcovid19inarehabilitationandcomplexcaresetting
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Maintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting

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