A case study of the patient wait experience in an emergency department with therapy dogs

The quality of patient healthcare is a growing concern in Canada’s hospital emergency departments (ED) due to increasing wait times and associated adverse outcomes. A developing body of literature indicates that therapy dogs can positively impact the patient experience. In 2016, members of our team...

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Autores principales:	Colleen Dell, James Stempien, Lindsey Broberg, Alicia Husband, Lacey Jurke, Betty Rohr, Jane Smith, Joseph Rubin, Susan Tupper, Donna Goodridge, Cathie Fornssler, Logan Fele-Slaferek
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2019
Materias:	patient experience healthcare therapy dog emergency department wait time qualitative and quantitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/dd481859646c40efbed9a255b0aebe4a
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spelling	oai:doaj.org-article:dd481859646c40efbed9a255b0aebe4a2021-11-15T04:28:38ZA case study of the patient wait experience in an emergency department with therapy dogs2372-0247https://doaj.org/article/dd481859646c40efbed9a255b0aebe4a2019-04-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss1/14https://doaj.org/toc/2372-0247The quality of patient healthcare is a growing concern in Canada’s hospital emergency departments (ED) due to increasing wait times and associated adverse outcomes. A developing body of literature indicates that therapy dogs can positively impact the patient experience. In 2016, members of our team partnered with the Royal University Hospital (RUH) in Saskatchewan to become the first ED in Canada to integrate a visiting therapy dog to positively impact the patient wait experience. The aim of this preliminary case study was to examine if and how this unique initiative impacted patients’ feelings during their ED wait. A brief questionnaire was completed with one-hundred and twenty-four patients pre and post-therapy dog visit and a research observer documented the encounters. Quantitative and qualitative analysis of the data revealed that visiting with a therapy dog in the ED appeared to improve patients’ feelings. Specifically, patients’ perceived comfort levels increased and their distress levels decreased, and the encounters were considered by patients to be a welcome distraction from the stressful ED environment. Our team, comprised of clinicians, researchers, therapy dog handlers and patient advocates documented the advantages and challenges of implementing the initiative. The outcomes support further study of patients’ wait time experiences in the ED and the utility of a visiting therapy dog.Colleen DellJames StempienLindsey BrobergAlicia HusbandLacey JurkeBetty RohrJane SmithJoseph RubinSusan TupperDonna GoodridgeCathie FornsslerLogan Fele-SlaferekThe Beryl Institutearticlepatient experiencehealthcaretherapy dogemergency department wait timequalitative and quantitative methodsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience healthcare therapy dog emergency department wait time qualitative and quantitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience healthcare therapy dog emergency department wait time qualitative and quantitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270 Colleen Dell James Stempien Lindsey Broberg Alicia Husband Lacey Jurke Betty Rohr Jane Smith Joseph Rubin Susan Tupper Donna Goodridge Cathie Fornssler Logan Fele-Slaferek A case study of the patient wait experience in an emergency department with therapy dogs
description	The quality of patient healthcare is a growing concern in Canada’s hospital emergency departments (ED) due to increasing wait times and associated adverse outcomes. A developing body of literature indicates that therapy dogs can positively impact the patient experience. In 2016, members of our team partnered with the Royal University Hospital (RUH) in Saskatchewan to become the first ED in Canada to integrate a visiting therapy dog to positively impact the patient wait experience. The aim of this preliminary case study was to examine if and how this unique initiative impacted patients’ feelings during their ED wait. A brief questionnaire was completed with one-hundred and twenty-four patients pre and post-therapy dog visit and a research observer documented the encounters. Quantitative and qualitative analysis of the data revealed that visiting with a therapy dog in the ED appeared to improve patients’ feelings. Specifically, patients’ perceived comfort levels increased and their distress levels decreased, and the encounters were considered by patients to be a welcome distraction from the stressful ED environment. Our team, comprised of clinicians, researchers, therapy dog handlers and patient advocates documented the advantages and challenges of implementing the initiative. The outcomes support further study of patients’ wait time experiences in the ED and the utility of a visiting therapy dog.
format	article
author	Colleen Dell James Stempien Lindsey Broberg Alicia Husband Lacey Jurke Betty Rohr Jane Smith Joseph Rubin Susan Tupper Donna Goodridge Cathie Fornssler Logan Fele-Slaferek
author_facet	Colleen Dell James Stempien Lindsey Broberg Alicia Husband Lacey Jurke Betty Rohr Jane Smith Joseph Rubin Susan Tupper Donna Goodridge Cathie Fornssler Logan Fele-Slaferek
author_sort	Colleen Dell
title	A case study of the patient wait experience in an emergency department with therapy dogs
title_short	A case study of the patient wait experience in an emergency department with therapy dogs
title_full	A case study of the patient wait experience in an emergency department with therapy dogs
title_fullStr	A case study of the patient wait experience in an emergency department with therapy dogs
title_full_unstemmed	A case study of the patient wait experience in an emergency department with therapy dogs
title_sort	case study of the patient wait experience in an emergency department with therapy dogs
publisher	The Beryl Institute
publishDate	2019
url	https://doaj.org/article/dd481859646c40efbed9a255b0aebe4a
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A case study of the patient wait experience in an emergency department with therapy dogs

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