Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?

Patient feedback is considered integral to patient safety and quality of care. However, limited research has compared the content of validated questionnaires with subjective patient experiences shared online. The aim of this study was to therefore identify and compare the content of psychiatric care...

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Autores principales:	Rebecca Baines, John Donovan, Samantha Regan de Bere, Julian Archer, Ray Jones
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2019
Materias:	patient feedback patient experience quality improvement psychiatry patient safety care opinion Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/ddc02386c1eb427183bde14432e17c38
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spelling	oai:doaj.org-article:ddc02386c1eb427183bde14432e17c382021-11-15T04:28:38ZComparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?2372-0247https://doaj.org/article/ddc02386c1eb427183bde14432e17c382019-04-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss1/12https://doaj.org/toc/2372-0247Patient feedback is considered integral to patient safety and quality of care. However, limited research has compared the content of validated questionnaires with subjective patient experiences shared online. The aim of this study was to therefore identify and compare the content of psychiatric care experiences shared online with validated questionnaires. All research was conducted in co-production with a volunteer mental-health-patient-research-partner. We analysed all reviews published on the United Kingdom’s leading health and social care feedback platform Care Opinion, between 2005-2017 that discussed adult psychiatric care and compared findings with two validated questionnaires (ACP360 and General Medical Council patient feedback questionnaire). Our research findings show that patients describe some different measures of psychiatric care quality online and use different terminology to those used in validated questionnaires. Psychiatric care was also rarely discussed in relation to an individual psychiatrist alone. Multiple interactions affect patient experience and perceived care quality. Further work is needed to incorporate patient perceptions and terminology of care quality into patient feedback questionnaires and surveys. This may best be achieved through co-design although exploration of this approach is required. The current focus of patient feedback in revalidation is of limited value as patients do not typically disaggregate the care provided by an individual clinician from the wider healthcare team, system or environment. Although focused on psychiatry, research findings have clear implications for those looking to facilitate quality improvement and professional development.Rebecca BainesJohn DonovanSamantha Regan de BereJulian ArcherRay JonesThe Beryl Institutearticlepatient feedbackpatient experiencequality improvementpsychiatrypatient safetycare opinionMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient feedback patient experience quality improvement psychiatry patient safety care opinion Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient feedback patient experience quality improvement psychiatry patient safety care opinion Medicine (General) R5-920 Public aspects of medicine RA1-1270 Rebecca Baines John Donovan Samantha Regan de Bere Julian Archer Ray Jones Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?
description	Patient feedback is considered integral to patient safety and quality of care. However, limited research has compared the content of validated questionnaires with subjective patient experiences shared online. The aim of this study was to therefore identify and compare the content of psychiatric care experiences shared online with validated questionnaires. All research was conducted in co-production with a volunteer mental-health-patient-research-partner. We analysed all reviews published on the United Kingdom’s leading health and social care feedback platform Care Opinion, between 2005-2017 that discussed adult psychiatric care and compared findings with two validated questionnaires (ACP360 and General Medical Council patient feedback questionnaire). Our research findings show that patients describe some different measures of psychiatric care quality online and use different terminology to those used in validated questionnaires. Psychiatric care was also rarely discussed in relation to an individual psychiatrist alone. Multiple interactions affect patient experience and perceived care quality. Further work is needed to incorporate patient perceptions and terminology of care quality into patient feedback questionnaires and surveys. This may best be achieved through co-design although exploration of this approach is required. The current focus of patient feedback in revalidation is of limited value as patients do not typically disaggregate the care provided by an individual clinician from the wider healthcare team, system or environment. Although focused on psychiatry, research findings have clear implications for those looking to facilitate quality improvement and professional development.
format	article
author	Rebecca Baines John Donovan Samantha Regan de Bere Julian Archer Ray Jones
author_facet	Rebecca Baines John Donovan Samantha Regan de Bere Julian Archer Ray Jones
author_sort	Rebecca Baines
title	Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?
title_short	Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?
title_full	Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?
title_fullStr	Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?
title_full_unstemmed	Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?
title_sort	comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?
publisher	The Beryl Institute
publishDate	2019
url	https://doaj.org/article/ddc02386c1eb427183bde14432e17c38
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Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?

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