The Use of the 'Job to Be Done' methodology to identify value co-creation opportunities in the context of the Service Dominant Logic
Organizations that operate in B2B contexts adopt value-creation strategies aimed at customer loyalty. Based on the concepts of the Service Dominant Logic (SDL), the study proposes the use of the Job to Be Done (JTBD) technique as a method to support the implementation of SDL concepts, applying the O...
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| Auteurs principaux: | , , |
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| Format: | article |
| Langue: | EN PT |
| Publié: |
FUCAPE Business School
2019
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| Sujets: | |
| Accès en ligne: | https://doaj.org/article/ddc4d0027f7c48e7a6e51adc3638b1d3 |
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