DISASTER RESPONSE AMBULANCE SERVICE QUALITY COUNCIL OF THE HOSPITAL AND PATIENT SATISFACTION WITH THE RELATIONSHIP BETWEEN AN APPLICATION
The health sector is constantly renewing itself with the changing world. The health care organizations are required to improve the quality of their service in company with this renovation. The health services are directly related to the human health. In order to prevent the negative consequences of...
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| Autores principales: | , , , |
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| Formato: | article |
| Lenguaje: | DE EN FR TR |
| Publicado: |
Fırat University
2019
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| Materias: | |
| Acceso en línea: | https://doaj.org/article/de50a14260df45cfbdd61d963b57f7c1 |
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| Sumario: | The health sector is constantly renewing itself with the changing world. The health care organizations are required to improve the quality of their service in company with this renovation. The health services are directly related to the human health. In order to prevent the negative consequences of unwanted errors the quality of the health service must have a higher quality compared to other services and increase the patient satisfaction to the highest levels. In particular, it is an inevitable result of the better quality of health services in disaster situations. The main objective of this research was to determine the effect of the quality of service on patient satisfaction. For this purpose the lower dimensions of the service quality, which are the physical assets reliability, responsiveness, trust and empathy impact on patient satisfaction, will be investigated. Ambulance is an extremely important tool in terms of disaster management and disaster logistics. Besides the main purpose of the study, the severity of quality factors of ambulance services and ambulance services quality will be determined and the effect of ambulance services quality on patient satisfaction will be presented. The research carried out within the scope of the thesis Gumushane patients hospitalized in the hospital. The data collected by a questionnaire applied and analyzed with SPSS. Studies have reached the conclusion that the quality of services as a result of its impact on patient satisfaction. However, the dimensions of service quality physical assets, reliability, responsiveness, trust and empathy is determined to positively affect patient satisfaction. The quality of service to be correlated with the quality of ambulance services and ambulance services has been shown to affect the quality of patient satisfaction. |
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