DISASTER RESPONSE AMBULANCE SERVICE QUALITY COUNCIL OF THE HOSPITAL AND PATIENT SATISFACTION WITH THE RELATIONSHIP BETWEEN AN APPLICATION

The health sector is constantly renewing itself with the changing world. The health care organizations are required to improve the quality of their service in company with this renovation. The health services are directly related to the human health. In order to prevent the negative consequences of...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Sümeyya KAYA BUDAK, Orhan KÜÇÜK, Hikmet AKYOL, Tahsin ALTINKURT
Formato:	article
Lenguaje:	DE EN FR TR
Publicado:	Fırat University 2019
Materias:	service service quality health services quality in health care patient satisfaction Social Sciences H Social sciences (General) H1-99
Acceso en línea:	https://doaj.org/article/de50a14260df45cfbdd61d963b57f7c1
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:de50a14260df45cfbdd61d963b57f7c1
record_format	dspace
spelling	oai:doaj.org-article:de50a14260df45cfbdd61d963b57f7c12021-11-24T09:20:53ZDISASTER RESPONSE AMBULANCE SERVICE QUALITY COUNCIL OF THE HOSPITAL AND PATIENT SATISFACTION WITH THE RELATIONSHIP BETWEEN AN APPLICATION2148-416310.9761/JASSS3140https://doaj.org/article/de50a14260df45cfbdd61d963b57f7c12019-08-01T00:00:00Zhttps://jasstudies.com/index.jsp?mod=tammetin&makaleadi=491740266_33-%C3%96%C4%9Fr.%20G%C3%B6r.%20S%C3%BCmeyye%20KAYA%20BUDAK.pdf&key=27651https://doaj.org/toc/2148-4163The health sector is constantly renewing itself with the changing world. The health care organizations are required to improve the quality of their service in company with this renovation. The health services are directly related to the human health. In order to prevent the negative consequences of unwanted errors the quality of the health service must have a higher quality compared to other services and increase the patient satisfaction to the highest levels. In particular, it is an inevitable result of the better quality of health services in disaster situations. The main objective of this research was to determine the effect of the quality of service on patient satisfaction. For this purpose the lower dimensions of the service quality, which are the physical assets reliability, responsiveness, trust and empathy impact on patient satisfaction, will be investigated. Ambulance is an extremely important tool in terms of disaster management and disaster logistics. Besides the main purpose of the study, the severity of quality factors of ambulance services and ambulance services quality will be determined and the effect of ambulance services quality on patient satisfaction will be presented. The research carried out within the scope of the thesis Gumushane patients hospitalized in the hospital. The data collected by a questionnaire applied and analyzed with SPSS. Studies have reached the conclusion that the quality of services as a result of its impact on patient satisfaction. However, the dimensions of service quality physical assets, reliability, responsiveness, trust and empathy is determined to positively affect patient satisfaction. The quality of service to be correlated with the quality of ambulance services and ambulance services has been shown to affect the quality of patient satisfaction.Sümeyya KAYA BUDAKOrhan KÜÇÜKHikmet AKYOLTahsin ALTINKURTFırat Universityarticleserviceservice qualityhealth servicesquality in health carepatient satisfactionSocial SciencesHSocial sciences (General)H1-99DEENFRTRJournal of Academic Social Science Studies , Vol 8, Iss 41, Pp 561-582 (2019)
institution	DOAJ
collection	DOAJ
language	DE EN FR TR
topic	service service quality health services quality in health care patient satisfaction Social Sciences H Social sciences (General) H1-99
spellingShingle	service service quality health services quality in health care patient satisfaction Social Sciences H Social sciences (General) H1-99 Sümeyya KAYA BUDAK Orhan KÜÇÜK Hikmet AKYOL Tahsin ALTINKURT DISASTER RESPONSE AMBULANCE SERVICE QUALITY COUNCIL OF THE HOSPITAL AND PATIENT SATISFACTION WITH THE RELATIONSHIP BETWEEN AN APPLICATION
description	The health sector is constantly renewing itself with the changing world. The health care organizations are required to improve the quality of their service in company with this renovation. The health services are directly related to the human health. In order to prevent the negative consequences of unwanted errors the quality of the health service must have a higher quality compared to other services and increase the patient satisfaction to the highest levels. In particular, it is an inevitable result of the better quality of health services in disaster situations. The main objective of this research was to determine the effect of the quality of service on patient satisfaction. For this purpose the lower dimensions of the service quality, which are the physical assets reliability, responsiveness, trust and empathy impact on patient satisfaction, will be investigated. Ambulance is an extremely important tool in terms of disaster management and disaster logistics. Besides the main purpose of the study, the severity of quality factors of ambulance services and ambulance services quality will be determined and the effect of ambulance services quality on patient satisfaction will be presented. The research carried out within the scope of the thesis Gumushane patients hospitalized in the hospital. The data collected by a questionnaire applied and analyzed with SPSS. Studies have reached the conclusion that the quality of services as a result of its impact on patient satisfaction. However, the dimensions of service quality physical assets, reliability, responsiveness, trust and empathy is determined to positively affect patient satisfaction. The quality of service to be correlated with the quality of ambulance services and ambulance services has been shown to affect the quality of patient satisfaction.
format	article
author	Sümeyya KAYA BUDAK Orhan KÜÇÜK Hikmet AKYOL Tahsin ALTINKURT
author_facet	Sümeyya KAYA BUDAK Orhan KÜÇÜK Hikmet AKYOL Tahsin ALTINKURT
author_sort	Sümeyya KAYA BUDAK
title	DISASTER RESPONSE AMBULANCE SERVICE QUALITY COUNCIL OF THE HOSPITAL AND PATIENT SATISFACTION WITH THE RELATIONSHIP BETWEEN AN APPLICATION
title_short	DISASTER RESPONSE AMBULANCE SERVICE QUALITY COUNCIL OF THE HOSPITAL AND PATIENT SATISFACTION WITH THE RELATIONSHIP BETWEEN AN APPLICATION
title_full	DISASTER RESPONSE AMBULANCE SERVICE QUALITY COUNCIL OF THE HOSPITAL AND PATIENT SATISFACTION WITH THE RELATIONSHIP BETWEEN AN APPLICATION
title_fullStr	DISASTER RESPONSE AMBULANCE SERVICE QUALITY COUNCIL OF THE HOSPITAL AND PATIENT SATISFACTION WITH THE RELATIONSHIP BETWEEN AN APPLICATION
title_full_unstemmed	DISASTER RESPONSE AMBULANCE SERVICE QUALITY COUNCIL OF THE HOSPITAL AND PATIENT SATISFACTION WITH THE RELATIONSHIP BETWEEN AN APPLICATION
title_sort	disaster response ambulance service quality council of the hospital and patient satisfaction with the relationship between an application
publisher	Fırat University
publishDate	2019
url	https://doaj.org/article/de50a14260df45cfbdd61d963b57f7c1
work_keys_str_mv	AT sumeyyakayabudak disasterresponseambulanceservicequalitycouncilofthehospitalandpatientsatisfactionwiththerelationshipbetweenanapplication AT orhankucuk disasterresponseambulanceservicequalitycouncilofthehospitalandpatientsatisfactionwiththerelationshipbetweenanapplication AT hikmetakyol disasterresponseambulanceservicequalitycouncilofthehospitalandpatientsatisfactionwiththerelationshipbetweenanapplication AT tahsinaltinkurt disasterresponseambulanceservicequalitycouncilofthehospitalandpatientsatisfactionwiththerelationshipbetweenanapplication
_version_	1718415450344259584

DISASTER RESPONSE AMBULANCE SERVICE QUALITY COUNCIL OF THE HOSPITAL AND PATIENT SATISFACTION WITH THE RELATIONSHIP BETWEEN AN APPLICATION

Ejemplares similares