Seven steps to successful change: How a large academic medical center prepared patients for organizational change
Vanderbilt University Medical Center (VUMC) launched a new electronic health record (EHR) in a “big bang” implementation that saw the new software go live across multiple hospitals, clinics and geographic locations in a single morning. The organization rightly focused most of its energy on preparing...
Guardado en:
| Autores principales: | , , , , |
|---|---|
| Formato: | article |
| Lenguaje: | EN |
| Publicado: |
The Beryl Institute
2019
|
| Materias: | |
| Acceso en línea: | https://doaj.org/article/dfcd5ecdf1dd4504979676e8f78fbbaf |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
| id |
oai:doaj.org-article:dfcd5ecdf1dd4504979676e8f78fbbaf |
|---|---|
| record_format |
dspace |
| spelling |
oai:doaj.org-article:dfcd5ecdf1dd4504979676e8f78fbbaf2021-11-15T04:28:53ZSeven steps to successful change: How a large academic medical center prepared patients for organizational change2372-0247https://doaj.org/article/dfcd5ecdf1dd4504979676e8f78fbbaf2019-11-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss3/16https://doaj.org/toc/2372-0247Vanderbilt University Medical Center (VUMC) launched a new electronic health record (EHR) in a “big bang” implementation that saw the new software go live across multiple hospitals, clinics and geographic locations in a single morning. The organization rightly focused most of its energy on preparing its nearly 25,000 employees for the impacts of the transition, but it also considered the effects that would be felt by its patients and families. Survey data indicate that patient satisfaction scores demonstrably dip before, during and after an EHR implementation, and take approximately a year to recover. A team at DMC employed a seven-step approach to preparing patients for the impacts of the transition, which led to a return to pre-implementation patient satisfaction scores in about half the time of its peer institutions. The article explores these seven steps in detail and offers recommendations for how healthcare organizations facing large-scale change can use a similar structured approach to mitigate negative impacts to patients. <strong>Experience Framework</strong> This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership">Access other resources</a> related to this lens</li> </ul>Brian CarlsonMadison AgeeTerrell SmithPaul SternbergJason MorganThe Beryl Institutearticlepatient experienceehrchange managementcommunicationtransformationworkforce preparationpatient satisfactionproject managementconsumer experienceMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019) |
| institution |
DOAJ |
| collection |
DOAJ |
| language |
EN |
| topic |
patient experience ehr change management communication transformation workforce preparation patient satisfaction project management consumer experience Medicine (General) R5-920 Public aspects of medicine RA1-1270 |
| spellingShingle |
patient experience ehr change management communication transformation workforce preparation patient satisfaction project management consumer experience Medicine (General) R5-920 Public aspects of medicine RA1-1270 Brian Carlson Madison Agee Terrell Smith Paul Sternberg Jason Morgan Seven steps to successful change: How a large academic medical center prepared patients for organizational change |
| description |
Vanderbilt University Medical Center (VUMC) launched a new electronic health record (EHR) in a “big bang” implementation that saw the new software go live across multiple hospitals, clinics and geographic locations in a single morning. The organization rightly focused most of its energy on preparing its nearly 25,000 employees for the impacts of the transition, but it also considered the effects that would be felt by its patients and families. Survey data indicate that patient satisfaction scores demonstrably dip before, during and after an EHR implementation, and take approximately a year to recover. A team at DMC employed a seven-step approach to preparing patients for the impacts of the transition, which led to a return to pre-implementation patient satisfaction scores in about half the time of its peer institutions. The article explores these seven steps in detail and offers recommendations for how healthcare organizations facing large-scale change can use a similar structured approach to mitigate negative impacts to patients.
<strong>Experience Framework</strong>
This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership">Access other resources</a> related to this lens</li> </ul> |
| format |
article |
| author |
Brian Carlson Madison Agee Terrell Smith Paul Sternberg Jason Morgan |
| author_facet |
Brian Carlson Madison Agee Terrell Smith Paul Sternberg Jason Morgan |
| author_sort |
Brian Carlson |
| title |
Seven steps to successful change: How a large academic medical center prepared patients for organizational change |
| title_short |
Seven steps to successful change: How a large academic medical center prepared patients for organizational change |
| title_full |
Seven steps to successful change: How a large academic medical center prepared patients for organizational change |
| title_fullStr |
Seven steps to successful change: How a large academic medical center prepared patients for organizational change |
| title_full_unstemmed |
Seven steps to successful change: How a large academic medical center prepared patients for organizational change |
| title_sort |
seven steps to successful change: how a large academic medical center prepared patients for organizational change |
| publisher |
The Beryl Institute |
| publishDate |
2019 |
| url |
https://doaj.org/article/dfcd5ecdf1dd4504979676e8f78fbbaf |
| work_keys_str_mv |
AT briancarlson sevenstepstosuccessfulchangehowalargeacademicmedicalcenterpreparedpatientsfororganizationalchange AT madisonagee sevenstepstosuccessfulchangehowalargeacademicmedicalcenterpreparedpatientsfororganizationalchange AT terrellsmith sevenstepstosuccessfulchangehowalargeacademicmedicalcenterpreparedpatientsfororganizationalchange AT paulsternberg sevenstepstosuccessfulchangehowalargeacademicmedicalcenterpreparedpatientsfororganizationalchange AT jasonmorgan sevenstepstosuccessfulchangehowalargeacademicmedicalcenterpreparedpatientsfororganizationalchange |
| _version_ |
1718428836911120384 |