A single, complete touch: Population health, the health contact center, and the patient experience

As healthcare organizations turn to population health in order to more effectively manage the health and well-being of their patients, many need to ensure that these new strategies include a directive to improve the patient experience. Fortunately, healthcare systems can turn to an existing entity w...

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Autores principales:	Fran Horner, Susan Marks
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	population health health contact center patient experience Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/e0c96fa1816f4956bda8add7148eecc6
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spelling	oai:doaj.org-article:e0c96fa1816f4956bda8add7148eecc62021-11-15T04:21:32ZA single, complete touch: Population health, the health contact center, and the patient experience2372-0247https://doaj.org/article/e0c96fa1816f4956bda8add7148eecc62015-11-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss2/20https://doaj.org/toc/2372-0247As healthcare organizations turn to population health in order to more effectively manage the health and well-being of their patients, many need to ensure that these new strategies include a directive to improve the patient experience. Fortunately, healthcare systems can turn to an existing entity within its ranks, the health contact center, in order to execute a successful strategy and ensure that the individual patient never feels lost amongst the population crowd. Fran Horner from Singola Consulting and Susan Marks from Amati Health explore the ways in which population health and the health contact center work collaboratively to keep patient populations well cared for, healthy, and ultimately improve the patient experience for every individual.Fran HornerSusan MarksThe Beryl Institutearticlepopulation healthhealth contact centerpatient experienceMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	population health health contact center patient experience Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	population health health contact center patient experience Medicine (General) R5-920 Public aspects of medicine RA1-1270 Fran Horner Susan Marks A single, complete touch: Population health, the health contact center, and the patient experience
description	As healthcare organizations turn to population health in order to more effectively manage the health and well-being of their patients, many need to ensure that these new strategies include a directive to improve the patient experience. Fortunately, healthcare systems can turn to an existing entity within its ranks, the health contact center, in order to execute a successful strategy and ensure that the individual patient never feels lost amongst the population crowd. Fran Horner from Singola Consulting and Susan Marks from Amati Health explore the ways in which population health and the health contact center work collaboratively to keep patient populations well cared for, healthy, and ultimately improve the patient experience for every individual.
format	article
author	Fran Horner Susan Marks
author_facet	Fran Horner Susan Marks
author_sort	Fran Horner
title	A single, complete touch: Population health, the health contact center, and the patient experience
title_short	A single, complete touch: Population health, the health contact center, and the patient experience
title_full	A single, complete touch: Population health, the health contact center, and the patient experience
title_fullStr	A single, complete touch: Population health, the health contact center, and the patient experience
title_full_unstemmed	A single, complete touch: Population health, the health contact center, and the patient experience
title_sort	single, complete touch: population health, the health contact center, and the patient experience
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/e0c96fa1816f4956bda8add7148eecc6
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A single, complete touch: Population health, the health contact center, and the patient experience

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