Evaluating variables of patient experience and the correlation with design

The objective of this paper was to understand the variables of patient experience by analyzing recent and relevant evidence and to identify design solutions within the hospital environment that positively impact those variables. A systematic review of literature published from 2008-present was condu...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Dyutima Jha, Amy Frye, Jennifer Schlimgen
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2017
Materias:	patient experience design architecture well-being satisfaction hospitality hospital caring physical emotional spiritual family-centered patient engagement interaction universal design care environment access to information accessibility personalization and empathy Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/e11d4ddad99c4303b2ac1486883e781f
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:e11d4ddad99c4303b2ac1486883e781f
record_format	dspace
spelling	oai:doaj.org-article:e11d4ddad99c4303b2ac1486883e781f2021-11-15T04:21:57ZEvaluating variables of patient experience and the correlation with design2372-0247https://doaj.org/article/e11d4ddad99c4303b2ac1486883e781f2017-04-01T00:00:00Zhttps://pxjournal.org/journal/vol4/iss1/5https://doaj.org/toc/2372-0247The objective of this paper was to understand the variables of patient experience by analyzing recent and relevant evidence and to identify design solutions within the hospital environment that positively impact those variables. A systematic review of literature published from 2008-present was conducted to identify variables that contribute to patient experience benefits. Identified variables were documented and categorized into a design, organizational, and outcome variable matrix. Interviews were conducted with professionals from healthcare institutions, architecture firms and organizations committed to improving the patient experience. Data from healthcare facilities, with high patient experience scores, was also examined to derive effective design solutions. The results showed patient engagement, satisfaction - patient and staff, clinical effectiveness, personalization, patient safety and, admission and discharge process were the variables that demonstrated a strong correlation with patient experience benefits. Analysis of the variables resulted in a range of design solutions, such as private and public interaction spaces, decentralized care models, designated staff areas etc. that could potentially improve the outcomes associated with each variable. This study illustrates that aspects of patient experience adopted before, during, and after the delivery of care have the ability to affect adherence, communication, and ultimately the relationship with the patient. It also shows that design of the physical space has a significant impact on the model of care and the overall experience of the patient and family.Dyutima JhaAmy FryeJennifer SchlimgenThe Beryl Institutearticlepatient experiencedesignarchitecturewell-beingsatisfactionhospitalityhospitalcaringphysicalemotionalspiritualfamily-centeredpatient engagementinteractionuniversal designcare environmentaccess to informationaccessibilitypersonalizationand empathyMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience design architecture well-being satisfaction hospitality hospital caring physical emotional spiritual family-centered patient engagement interaction universal design care environment access to information accessibility personalization and empathy Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience design architecture well-being satisfaction hospitality hospital caring physical emotional spiritual family-centered patient engagement interaction universal design care environment access to information accessibility personalization and empathy Medicine (General) R5-920 Public aspects of medicine RA1-1270 Dyutima Jha Amy Frye Jennifer Schlimgen Evaluating variables of patient experience and the correlation with design
description	The objective of this paper was to understand the variables of patient experience by analyzing recent and relevant evidence and to identify design solutions within the hospital environment that positively impact those variables. A systematic review of literature published from 2008-present was conducted to identify variables that contribute to patient experience benefits. Identified variables were documented and categorized into a design, organizational, and outcome variable matrix. Interviews were conducted with professionals from healthcare institutions, architecture firms and organizations committed to improving the patient experience. Data from healthcare facilities, with high patient experience scores, was also examined to derive effective design solutions. The results showed patient engagement, satisfaction - patient and staff, clinical effectiveness, personalization, patient safety and, admission and discharge process were the variables that demonstrated a strong correlation with patient experience benefits. Analysis of the variables resulted in a range of design solutions, such as private and public interaction spaces, decentralized care models, designated staff areas etc. that could potentially improve the outcomes associated with each variable. This study illustrates that aspects of patient experience adopted before, during, and after the delivery of care have the ability to affect adherence, communication, and ultimately the relationship with the patient. It also shows that design of the physical space has a significant impact on the model of care and the overall experience of the patient and family.
format	article
author	Dyutima Jha Amy Frye Jennifer Schlimgen
author_facet	Dyutima Jha Amy Frye Jennifer Schlimgen
author_sort	Dyutima Jha
title	Evaluating variables of patient experience and the correlation with design
title_short	Evaluating variables of patient experience and the correlation with design
title_full	Evaluating variables of patient experience and the correlation with design
title_fullStr	Evaluating variables of patient experience and the correlation with design
title_full_unstemmed	Evaluating variables of patient experience and the correlation with design
title_sort	evaluating variables of patient experience and the correlation with design
publisher	The Beryl Institute
publishDate	2017
url	https://doaj.org/article/e11d4ddad99c4303b2ac1486883e781f
work_keys_str_mv	AT dyutimajha evaluatingvariablesofpatientexperienceandthecorrelationwithdesign AT amyfrye evaluatingvariablesofpatientexperienceandthecorrelationwithdesign AT jenniferschlimgen evaluatingvariablesofpatientexperienceandthecorrelationwithdesign
_version_	1718428899566682112

Evaluating variables of patient experience and the correlation with design

Ejemplares similares