It’s all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms

Real Estate Online Platforms (REOPs) are used for conveying real estate and property-related information to potential users (buyers, renters, or sellers). The information leveraged through REOPs supports these users in reaching conclusive rent or buy decisions. Despite their promised utility, user p...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Fahim Ullah, Samad M.E. Sepasgozar, Muhammad Jamaluddin Thaheem, Changxin Cynthia Wang, Muhammad Imran
Formato:	article
Lenguaje:	EN
Publicado:	Elsevier 2021
Materias:	Real estate online platforms (REOPs) User perception Technology Acceptance Model (TAM) SISQual approach Decision making trial and evaluation laboratory (DEMATEL) RSISTAM Engineering (General). Civil engineering (General) TA1-2040
Acceso en línea:	https://doaj.org/article/e5efd34f021e4468b335b2a93f2b98c7
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:e5efd34f021e4468b335b2a93f2b98c7
record_format	dspace
spelling	oai:doaj.org-article:e5efd34f021e4468b335b2a93f2b98c72021-11-22T04:22:43ZIt’s all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms2090-447910.1016/j.asej.2021.04.023https://doaj.org/article/e5efd34f021e4468b335b2a93f2b98c72021-12-01T00:00:00Zhttp://www.sciencedirect.com/science/article/pii/S2090447921002100https://doaj.org/toc/2090-4479Real Estate Online Platforms (REOPs) are used for conveying real estate and property-related information to potential users (buyers, renters, or sellers). The information leveraged through REOPs supports these users in reaching conclusive rent or buy decisions. Despite their promised utility, user perception about accepting online information through REOPs is unexplored. Using a comprehensive questionnaire and data collected from 65 users, the current study captures the users’ perception of REOPs. Risk, service, information, system, technology adoption model (RSISTAM) is proposed comprising of seven users’ perceptions: risk (PR), service quality (PSEQ), information quality (PIQ), and system quality (PSYQ) from the information systems success model, and usefulness (PU), ease of use (PEU) and behaviour to accept (BAU) from TAM. The results are analysed using the decision making trial and evaluation laboratory (DEMATEL) approach, which shows that PIQ, PSEQ and PEU are the causes and PR, PSYQ, PU and BAU are the effects. Among the criteria, the order of prominence is PEU > PSEQ > PIQ, and for net effects, the order is PU > BAU > PSYQ > PR. For addressing the causes, the REOP managers must provide more transparent, high quality and voluminous information to the users, focus on the system, services, and information qualities, and add more enjoyable, immersive and easy-to-use content through REOPs. This study contributes to the body of knowledge by exploring user perceptions and proposing methods to improve the quality and reliability of REOPs in line with Real Estate 4.0 and industry 4.0 aims.Fahim UllahSamad M.E. SepasgozarMuhammad Jamaluddin ThaheemChangxin Cynthia WangMuhammad ImranElsevierarticleReal estate online platforms (REOPs)User perceptionTechnology Acceptance Model (TAM)SISQual approachDecision making trial and evaluation laboratory (DEMATEL)RSISTAMEngineering (General). Civil engineering (General)TA1-2040ENAin Shams Engineering Journal, Vol 12, Iss 4, Pp 4297-4317 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Real estate online platforms (REOPs) User perception Technology Acceptance Model (TAM) SISQual approach Decision making trial and evaluation laboratory (DEMATEL) RSISTAM Engineering (General). Civil engineering (General) TA1-2040
spellingShingle	Real estate online platforms (REOPs) User perception Technology Acceptance Model (TAM) SISQual approach Decision making trial and evaluation laboratory (DEMATEL) RSISTAM Engineering (General). Civil engineering (General) TA1-2040 Fahim Ullah Samad M.E. Sepasgozar Muhammad Jamaluddin Thaheem Changxin Cynthia Wang Muhammad Imran It’s all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms
description	Real Estate Online Platforms (REOPs) are used for conveying real estate and property-related information to potential users (buyers, renters, or sellers). The information leveraged through REOPs supports these users in reaching conclusive rent or buy decisions. Despite their promised utility, user perception about accepting online information through REOPs is unexplored. Using a comprehensive questionnaire and data collected from 65 users, the current study captures the users’ perception of REOPs. Risk, service, information, system, technology adoption model (RSISTAM) is proposed comprising of seven users’ perceptions: risk (PR), service quality (PSEQ), information quality (PIQ), and system quality (PSYQ) from the information systems success model, and usefulness (PU), ease of use (PEU) and behaviour to accept (BAU) from TAM. The results are analysed using the decision making trial and evaluation laboratory (DEMATEL) approach, which shows that PIQ, PSEQ and PEU are the causes and PR, PSYQ, PU and BAU are the effects. Among the criteria, the order of prominence is PEU > PSEQ > PIQ, and for net effects, the order is PU > BAU > PSYQ > PR. For addressing the causes, the REOP managers must provide more transparent, high quality and voluminous information to the users, focus on the system, services, and information qualities, and add more enjoyable, immersive and easy-to-use content through REOPs. This study contributes to the body of knowledge by exploring user perceptions and proposing methods to improve the quality and reliability of REOPs in line with Real Estate 4.0 and industry 4.0 aims.
format	article
author	Fahim Ullah Samad M.E. Sepasgozar Muhammad Jamaluddin Thaheem Changxin Cynthia Wang Muhammad Imran
author_facet	Fahim Ullah Samad M.E. Sepasgozar Muhammad Jamaluddin Thaheem Changxin Cynthia Wang Muhammad Imran
author_sort	Fahim Ullah
title	It’s all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms
title_short	It’s all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms
title_full	It’s all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms
title_fullStr	It’s all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms
title_full_unstemmed	It’s all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms
title_sort	it’s all about perceptions: a dematel approach to exploring user perceptions of real estate online platforms
publisher	Elsevier
publishDate	2021
url	https://doaj.org/article/e5efd34f021e4468b335b2a93f2b98c7
work_keys_str_mv	AT fahimullah itsallaboutperceptionsadematelapproachtoexploringuserperceptionsofrealestateonlineplatforms AT samadmesepasgozar itsallaboutperceptionsadematelapproachtoexploringuserperceptionsofrealestateonlineplatforms AT muhammadjamaluddinthaheem itsallaboutperceptionsadematelapproachtoexploringuserperceptionsofrealestateonlineplatforms AT changxincynthiawang itsallaboutperceptionsadematelapproachtoexploringuserperceptionsofrealestateonlineplatforms AT muhammadimran itsallaboutperceptionsadematelapproachtoexploringuserperceptionsofrealestateonlineplatforms
_version_	1718418254469267456

It’s all about perceptions: A DEMATEL approach to exploring user perceptions of real estate online platforms

Ejemplares similares