Importance-Performance Analysis: Upaya Peningkatan Kualitas Layanan

<p class="AbstractTitle"><em>Service quality, although intangible, remains crucial, so this study aims to find out student satisfaction index numbers and attributes that need to be followed up to improve the quality of service. The sample of 337 students from the Faculty of Eco...

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Autores principales:	Dina Lusianti, Mia Ajeng Alifiana
Formato:	article
Lenguaje:	ID
Publicado:	Universitas Muhammadiyah Sumatera Utara 2019
Materias:	service quality Management. Industrial management HD28-70 Business HF5001-6182
Acceso en línea:	https://doaj.org/article/e673a3a436484c039d4707ebd13a07f0
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spelling	oai:doaj.org-article:e673a3a436484c039d4707ebd13a07f02021-11-05T05:03:35ZImportance-Performance Analysis: Upaya Peningkatan Kualitas Layanan1693-76192580-417010.30596/jimb.v19i2.2100https://doaj.org/article/e673a3a436484c039d4707ebd13a07f02019-01-01T00:00:00Zhttp://jurnal.umsu.ac.id/index.php/mbisnis/article/view/2100https://doaj.org/toc/1693-7619https://doaj.org/toc/2580-4170<p class="AbstractTitle"><em>Service quality, although intangible, remains crucial, so this study aims to find out student satisfaction index numbers and attributes that need to be followed up to improve the quality of service. The sample of 337 students from the Faculty of Economics and Business, Universitas Maria Kudus who were still active. The method used is the Importance-Performance Analysis approach. The results of this study prove that students have felt satisfied with the services provided.</em></p>Dina LusiantiMia Ajeng AlifianaUniversitas Muhammadiyah Sumatera Utaraarticleservice qualityManagement. Industrial managementHD28-70BusinessHF5001-6182IDJurnal Ilmiah Manajemen dan Bisnis, Vol 19, Iss 2, Pp 117-123 (2019)
institution	DOAJ
collection	DOAJ
language	ID
topic	service quality Management. Industrial management HD28-70 Business HF5001-6182
spellingShingle	service quality Management. Industrial management HD28-70 Business HF5001-6182 Dina Lusianti Mia Ajeng Alifiana Importance-Performance Analysis: Upaya Peningkatan Kualitas Layanan
description	<p class="AbstractTitle"><em>Service quality, although intangible, remains crucial, so this study aims to find out student satisfaction index numbers and attributes that need to be followed up to improve the quality of service. The sample of 337 students from the Faculty of Economics and Business, Universitas Maria Kudus who were still active. The method used is the Importance-Performance Analysis approach. The results of this study prove that students have felt satisfied with the services provided.</em></p>
format	article
author	Dina Lusianti Mia Ajeng Alifiana
author_facet	Dina Lusianti Mia Ajeng Alifiana
author_sort	Dina Lusianti
title	Importance-Performance Analysis: Upaya Peningkatan Kualitas Layanan
title_short	Importance-Performance Analysis: Upaya Peningkatan Kualitas Layanan
title_full	Importance-Performance Analysis: Upaya Peningkatan Kualitas Layanan
title_fullStr	Importance-Performance Analysis: Upaya Peningkatan Kualitas Layanan
title_full_unstemmed	Importance-Performance Analysis: Upaya Peningkatan Kualitas Layanan
title_sort	importance-performance analysis: upaya peningkatan kualitas layanan
publisher	Universitas Muhammadiyah Sumatera Utara
publishDate	2019
url	https://doaj.org/article/e673a3a436484c039d4707ebd13a07f0
work_keys_str_mv	AT dinalusianti importanceperformanceanalysisupayapeningkatankualitaslayanan AT miaajengalifiana importanceperformanceanalysisupayapeningkatankualitaslayanan
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Importance-Performance Analysis: Upaya Peningkatan Kualitas Layanan

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