Family Connect: Keeping families informed during the COVID-19 pandemic

Family Connect programs to enhance communication with families and care partners who were unable to visit their inpatient loved ones during the COVID-19 crisis. While they differed in composition, the Family Connect programs at both institutions leveraged providers who had decreased clinical activit...

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Autores principales: Brittany Branson, Anne Wilkinson, Jaya Sondhi, Irma Dadic, Devin Giguere, Rachel Ramsey, Regina Grinblat, Katherine Hochman
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Lenguaje:EN
Publicado: The Beryl Institute 2020
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Acceso en línea:https://doaj.org/article/e6b929eec38a4fe3b04718b921713f7d
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spelling oai:doaj.org-article:e6b929eec38a4fe3b04718b921713f7d2021-11-15T04:31:20ZFamily Connect: Keeping families informed during the COVID-19 pandemic2372-0247https://doaj.org/article/e6b929eec38a4fe3b04718b921713f7d2020-08-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss2/23https://doaj.org/toc/2372-0247Family Connect programs to enhance communication with families and care partners who were unable to visit their inpatient loved ones during the COVID-19 crisis. While they differed in composition, the Family Connect programs at both institutions leveraged providers who had decreased clinical activity during the pandemic. The Family Connect team became integrated with the team. At both institutions, Family Connect teams perform virtual chart review, discuss patient status and care plan with the primary provider and communicate with the patient’s designated family member or care partner daily. Conversations are documented in the electronic medical record (EMR), which allows for metric tracking and clear communication to all team members. All Family Connect providers undergo a comprehensive training program focused on workflow, communication, and EMR training. Family Connect can be tailored to the needs of specific health systems based on patient volume and staffing. The NYULH Family Connect model incorporated medical student mentorship, on-site nurse liaisons to assist patients with virtual visits with families, and a 24/7 call center for family support. The YNHHS model was separate from the YNHHS COVID-19 call center and utilized attending and trainee physicians. The program is highly portable and can be easily reinitiated if needed. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Brittany BransonAnne WilkinsonJaya SondhiIrma DadicDevin GiguereRachel RamseyRegina GrinblatKatherine HochmanThe Beryl Institutearticlecommunicationfamily communicationcovid-19patient communicationvisitor restrictionworkload reductionprovider satisfactionfront-line supportpatient experienceMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution DOAJ
collection DOAJ
language EN
topic communication
family communication
covid-19
patient communication
visitor restriction
workload reduction
provider satisfaction
front-line support
patient experience
Medicine (General)
R5-920
Public aspects of medicine
RA1-1270
spellingShingle communication
family communication
covid-19
patient communication
visitor restriction
workload reduction
provider satisfaction
front-line support
patient experience
Medicine (General)
R5-920
Public aspects of medicine
RA1-1270
Brittany Branson
Anne Wilkinson
Jaya Sondhi
Irma Dadic
Devin Giguere
Rachel Ramsey
Regina Grinblat
Katherine Hochman
Family Connect: Keeping families informed during the COVID-19 pandemic
description Family Connect programs to enhance communication with families and care partners who were unable to visit their inpatient loved ones during the COVID-19 crisis. While they differed in composition, the Family Connect programs at both institutions leveraged providers who had decreased clinical activity during the pandemic. The Family Connect team became integrated with the team. At both institutions, Family Connect teams perform virtual chart review, discuss patient status and care plan with the primary provider and communicate with the patient’s designated family member or care partner daily. Conversations are documented in the electronic medical record (EMR), which allows for metric tracking and clear communication to all team members. All Family Connect providers undergo a comprehensive training program focused on workflow, communication, and EMR training. Family Connect can be tailored to the needs of specific health systems based on patient volume and staffing. The NYULH Family Connect model incorporated medical student mentorship, on-site nurse liaisons to assist patients with virtual visits with families, and a 24/7 call center for family support. The YNHHS model was separate from the YNHHS COVID-19 call center and utilized attending and trainee physicians. The program is highly portable and can be easily reinitiated if needed. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>
format article
author Brittany Branson
Anne Wilkinson
Jaya Sondhi
Irma Dadic
Devin Giguere
Rachel Ramsey
Regina Grinblat
Katherine Hochman
author_facet Brittany Branson
Anne Wilkinson
Jaya Sondhi
Irma Dadic
Devin Giguere
Rachel Ramsey
Regina Grinblat
Katherine Hochman
author_sort Brittany Branson
title Family Connect: Keeping families informed during the COVID-19 pandemic
title_short Family Connect: Keeping families informed during the COVID-19 pandemic
title_full Family Connect: Keeping families informed during the COVID-19 pandemic
title_fullStr Family Connect: Keeping families informed during the COVID-19 pandemic
title_full_unstemmed Family Connect: Keeping families informed during the COVID-19 pandemic
title_sort family connect: keeping families informed during the covid-19 pandemic
publisher The Beryl Institute
publishDate 2020
url https://doaj.org/article/e6b929eec38a4fe3b04718b921713f7d
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