ROLE OF TECHNICAL AND FUNCTIONAL QUALITY IN ACHIEVING PATIENT SATISFACTION (A STUDY OF OPINIONS OF SAMPLE OF PATIENTS IN MEDICAL CITY HOSPITALS)

This study was prepared in order to reveal the role of the technical and functional quality of the health services provided in the hospitals of the Medical City in Baghdad in achieving patient satisfaction. The hospitals are (Baghdad Teaching hospital, Specialized Surgery Hospital, and Private Nursi...

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Autores principales:	Qasim N. Alwan, Rasha A. Rajap
Formato:	article
Lenguaje:	EN
Publicado:	University of Kragujevac 2021
Materias:	technical quality functional quality patient satisfaction health services Engineering (General). Civil engineering (General) TA1-2040
Acceso en línea:	https://doaj.org/article/e6c5d98a92564b8ca36485bacd9ed092
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spelling	oai:doaj.org-article:e6c5d98a92564b8ca36485bacd9ed0922021-11-10T17:05:16ZROLE OF TECHNICAL AND FUNCTIONAL QUALITY IN ACHIEVING PATIENT SATISFACTION (A STUDY OF OPINIONS OF SAMPLE OF PATIENTS IN MEDICAL CITY HOSPITALS)10.24874/PES03.04.0022620-28322683-4111https://doaj.org/article/e6c5d98a92564b8ca36485bacd9ed0922021-12-01T00:00:00Zhttps://pesjournal.net/journal/v3-n4/2.pdfhttps://doaj.org/toc/2620-2832https://doaj.org/toc/2683-4111This study was prepared in order to reveal the role of the technical and functional quality of the health services provided in the hospitals of the Medical City in Baghdad in achieving patient satisfaction. The hospitals are (Baghdad Teaching hospital, Specialized Surgery Hospital, and Private Nursing Home). A random sample of (264) patients was selected by adopting the questionnaire tool as a measure of the study variables. The questionnaire was distributed to the hospitalized patients in the surveyed hospitals. SPSS Version 25 was used in the analysis. The results showed that the results showed that there is an effective and substantial relation between technical quality and patient satisfaction, as well as a positive and significant realtion between functional quality and patient satisfaction.Qasim N. AlwanRasha A. RajapUniversity of Kragujevacarticletechnical qualityfunctional qualitypatient satisfactionhealth servicesEngineering (General). Civil engineering (General)TA1-2040ENProceedings on Engineering Sciences, Vol 3, Iss 4, Pp 383-390 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	technical quality functional quality patient satisfaction health services Engineering (General). Civil engineering (General) TA1-2040
spellingShingle	technical quality functional quality patient satisfaction health services Engineering (General). Civil engineering (General) TA1-2040 Qasim N. Alwan Rasha A. Rajap ROLE OF TECHNICAL AND FUNCTIONAL QUALITY IN ACHIEVING PATIENT SATISFACTION (A STUDY OF OPINIONS OF SAMPLE OF PATIENTS IN MEDICAL CITY HOSPITALS)
description	This study was prepared in order to reveal the role of the technical and functional quality of the health services provided in the hospitals of the Medical City in Baghdad in achieving patient satisfaction. The hospitals are (Baghdad Teaching hospital, Specialized Surgery Hospital, and Private Nursing Home). A random sample of (264) patients was selected by adopting the questionnaire tool as a measure of the study variables. The questionnaire was distributed to the hospitalized patients in the surveyed hospitals. SPSS Version 25 was used in the analysis. The results showed that the results showed that there is an effective and substantial relation between technical quality and patient satisfaction, as well as a positive and significant realtion between functional quality and patient satisfaction.
format	article
author	Qasim N. Alwan Rasha A. Rajap
author_facet	Qasim N. Alwan Rasha A. Rajap
author_sort	Qasim N. Alwan
title	ROLE OF TECHNICAL AND FUNCTIONAL QUALITY IN ACHIEVING PATIENT SATISFACTION (A STUDY OF OPINIONS OF SAMPLE OF PATIENTS IN MEDICAL CITY HOSPITALS)
title_short	ROLE OF TECHNICAL AND FUNCTIONAL QUALITY IN ACHIEVING PATIENT SATISFACTION (A STUDY OF OPINIONS OF SAMPLE OF PATIENTS IN MEDICAL CITY HOSPITALS)
title_full	ROLE OF TECHNICAL AND FUNCTIONAL QUALITY IN ACHIEVING PATIENT SATISFACTION (A STUDY OF OPINIONS OF SAMPLE OF PATIENTS IN MEDICAL CITY HOSPITALS)
title_fullStr	ROLE OF TECHNICAL AND FUNCTIONAL QUALITY IN ACHIEVING PATIENT SATISFACTION (A STUDY OF OPINIONS OF SAMPLE OF PATIENTS IN MEDICAL CITY HOSPITALS)
title_full_unstemmed	ROLE OF TECHNICAL AND FUNCTIONAL QUALITY IN ACHIEVING PATIENT SATISFACTION (A STUDY OF OPINIONS OF SAMPLE OF PATIENTS IN MEDICAL CITY HOSPITALS)
title_sort	role of technical and functional quality in achieving patient satisfaction (a study of opinions of sample of patients in medical city hospitals)
publisher	University of Kragujevac
publishDate	2021
url	https://doaj.org/article/e6c5d98a92564b8ca36485bacd9ed092
work_keys_str_mv	AT qasimnalwan roleoftechnicalandfunctionalqualityinachievingpatientsatisfactionastudyofopinionsofsampleofpatientsinmedicalcityhospitals AT rashaarajap roleoftechnicalandfunctionalqualityinachievingpatientsatisfactionastudyofopinionsofsampleofpatientsinmedicalcityhospitals
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ROLE OF TECHNICAL AND FUNCTIONAL QUALITY IN ACHIEVING PATIENT SATISFACTION (A STUDY OF OPINIONS OF SAMPLE OF PATIENTS IN MEDICAL CITY HOSPITALS)

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