Emotionalism Within People-Oriented Software Design

In designing most software applications, much effort is placed upon the functional goals, making a software system useful. However, the failure to consider emotional goals, which make a software system pleasurable to use, can result in disappointment and system rejection even if utilitarian goals ar...

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Autores principales:	Mohammadhossein Sherkat, Tim Miller, Antonette Mendoza, Rachel Burrows
Formato:	article
Lenguaje:	EN
Publicado:	Frontiers Media S.A. 2021
Materias:	people-oriented software requirements engineering emotional goals emotional attachment framework Electronic computers. Computer science QA75.5-76.95
Acceso en línea:	https://doaj.org/article/e83ef33d05c3491783af9b20d64ef079
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id	oai:doaj.org-article:e83ef33d05c3491783af9b20d64ef079
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spelling	oai:doaj.org-article:e83ef33d05c3491783af9b20d64ef0792021-11-22T07:21:59ZEmotionalism Within People-Oriented Software Design2624-989810.3389/fcomp.2021.717787https://doaj.org/article/e83ef33d05c3491783af9b20d64ef0792021-11-01T00:00:00Zhttps://www.frontiersin.org/articles/10.3389/fcomp.2021.717787/fullhttps://doaj.org/toc/2624-9898In designing most software applications, much effort is placed upon the functional goals, making a software system useful. However, the failure to consider emotional goals, which make a software system pleasurable to use, can result in disappointment and system rejection even if utilitarian goals are well implemented. Although several studies have emphasised the importance of people’s emotional goals in developing software, there is little advice on how to address these goals in the software system development process. This paper bridges the gap between emotional goals elicitation and the software system design process by proposing a novel technique entitled the Emotional Goal Systematic Analysis Technique (EG-SAT) to systematically analyse people’s emotional goals in cooperation with functional and quality goals. EG-SAT allows in-depth analysis of emotional goals to build a software system and provides a visual notation for representing the analysis, facilitating communication and documentation. EG-SAT provides traceability of emotional goals in system design by connecting the emotional goals to functional and quality goals. To demonstrate the method in use, a two-part evaluation is conducted. First, EG-SAT is used to analyse the emotional goals of potential users of a mobile learning application that provides information about low carbon living for tradespeople and professionals in the building industry in Australia. The results of using EG-SAT in this case study are compared with a professionally developed baseline. Second, we ran a semi-controlled experiment in which 12 participants were asked to apply EG-SAT and another technique to our case study. The outcomes show that EG-SAT helped participants analyse emotional goals and gain valuable insights about the functional and non-functional goals for addressing people’s emotional goals. The key novelty of the EG-SAT is in proposing an easy to learn and easy to use technique that helps system analysts gain insights on how to address people’s emotional goals. Furthermore, the EG-SAT enables system analysts to convert emotional goals to traditional functional and non-functional goals that existing software engineering methodologies can analyse without demanding excessive effort.Mohammadhossein SherkatTim MillerAntonette MendozaRachel BurrowsFrontiers Media S.A.articlepeople-oriented softwarerequirements engineeringemotional goalsemotional attachment frameworkElectronic computers. Computer scienceQA75.5-76.95ENFrontiers in Computer Science, Vol 3 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	people-oriented software requirements engineering emotional goals emotional attachment framework Electronic computers. Computer science QA75.5-76.95
spellingShingle	people-oriented software requirements engineering emotional goals emotional attachment framework Electronic computers. Computer science QA75.5-76.95 Mohammadhossein Sherkat Tim Miller Antonette Mendoza Rachel Burrows Emotionalism Within People-Oriented Software Design
description	In designing most software applications, much effort is placed upon the functional goals, making a software system useful. However, the failure to consider emotional goals, which make a software system pleasurable to use, can result in disappointment and system rejection even if utilitarian goals are well implemented. Although several studies have emphasised the importance of people’s emotional goals in developing software, there is little advice on how to address these goals in the software system development process. This paper bridges the gap between emotional goals elicitation and the software system design process by proposing a novel technique entitled the Emotional Goal Systematic Analysis Technique (EG-SAT) to systematically analyse people’s emotional goals in cooperation with functional and quality goals. EG-SAT allows in-depth analysis of emotional goals to build a software system and provides a visual notation for representing the analysis, facilitating communication and documentation. EG-SAT provides traceability of emotional goals in system design by connecting the emotional goals to functional and quality goals. To demonstrate the method in use, a two-part evaluation is conducted. First, EG-SAT is used to analyse the emotional goals of potential users of a mobile learning application that provides information about low carbon living for tradespeople and professionals in the building industry in Australia. The results of using EG-SAT in this case study are compared with a professionally developed baseline. Second, we ran a semi-controlled experiment in which 12 participants were asked to apply EG-SAT and another technique to our case study. The outcomes show that EG-SAT helped participants analyse emotional goals and gain valuable insights about the functional and non-functional goals for addressing people’s emotional goals. The key novelty of the EG-SAT is in proposing an easy to learn and easy to use technique that helps system analysts gain insights on how to address people’s emotional goals. Furthermore, the EG-SAT enables system analysts to convert emotional goals to traditional functional and non-functional goals that existing software engineering methodologies can analyse without demanding excessive effort.
format	article
author	Mohammadhossein Sherkat Tim Miller Antonette Mendoza Rachel Burrows
author_facet	Mohammadhossein Sherkat Tim Miller Antonette Mendoza Rachel Burrows
author_sort	Mohammadhossein Sherkat
title	Emotionalism Within People-Oriented Software Design
title_short	Emotionalism Within People-Oriented Software Design
title_full	Emotionalism Within People-Oriented Software Design
title_fullStr	Emotionalism Within People-Oriented Software Design
title_full_unstemmed	Emotionalism Within People-Oriented Software Design
title_sort	emotionalism within people-oriented software design
publisher	Frontiers Media S.A.
publishDate	2021
url	https://doaj.org/article/e83ef33d05c3491783af9b20d64ef079
work_keys_str_mv	AT mohammadhosseinsherkat emotionalismwithinpeopleorientedsoftwaredesign AT timmiller emotionalismwithinpeopleorientedsoftwaredesign AT antonettemendoza emotionalismwithinpeopleorientedsoftwaredesign AT rachelburrows emotionalismwithinpeopleorientedsoftwaredesign
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Emotionalism Within People-Oriented Software Design

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