Implementation of pharmacist-led tele medication management clinic in ambulatory care settings: A patient-centered care model in COVID-19 Era

Over the past 20 years, owing to rapid advances in technological innovation, namely in telecommunication and telemedicine, healthcare institutions have integrated clinical practices with cutting-edge telecommunication technology to enhance access to patient care, improve continuity of clinical care,...

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Autores principales:	Syed Iqbal Mohiuddin, Shabeer Ali Thorakkattil, Fatimah Abushoumi, Habib S. Nemr, Rita Jabbour, Fuad Al-Ghamdi
Formato:	article
Lenguaje:	EN
Publicado:	Elsevier 2021
Materias:	Person-centered patient care services Ambulatory care Tele-medication management clinic COVID-19 pandemic Tele pharmacy Pharmacy and materia medica RS1-441
Acceso en línea:	https://doaj.org/article/e8b339ffc4f146f7b7ae3f9996a38c0b
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spelling	oai:doaj.org-article:e8b339ffc4f146f7b7ae3f9996a38c0b2021-11-28T04:40:01ZImplementation of pharmacist-led tele medication management clinic in ambulatory care settings: A patient-centered care model in COVID-19 Era2667-276610.1016/j.rcsop.2021.100083https://doaj.org/article/e8b339ffc4f146f7b7ae3f9996a38c0b2021-12-01T00:00:00Zhttp://www.sciencedirect.com/science/article/pii/S2667276621000834https://doaj.org/toc/2667-2766Over the past 20 years, owing to rapid advances in technological innovation, namely in telecommunication and telemedicine, healthcare institutions have integrated clinical practices with cutting-edge telecommunication technology to enhance access to patient care, improve continuity of clinical care, and ensure patient safety. Johns Hopkins Aramco Healthcare (JHAH) is a gold-certified tertiary care institution, and it is an excellent center for patient-centered care. In response to the Coronavirus 2019 (COVID-19) pandemic, it has adopted various telecommunication technologies to provide patient-care services. This article describes the integration of telecommunication technology, such as telephone and video consultation, with a pharmacist-led medication management clinic (MMC) to provide person-centered patient care services at JHAH. The JHAH pharmacy services were found to be essential in establishing face-to-face outcome-oriented pharmacist-led medication management services for patients requiring chronic ambulatory care. The established tele-MMC services enhanced patient engagement and treatment compliance, and the integration process and its challenges were assessed. Especially during this COVID-19 pandemic, the pharmacist-led tele-MMC services were beneficial to chronic disease patients and ensured the continuity of care, maintenance of up-to-date lab tests, management of polypharmacy, minimization of the use of unwanted medications and medication synchronization. Further, the pharmacist-led tele-MMC services provided comprehensive patient counseling, which included the use of visual aids. This new integrated model provides an example for other healthcare organizations to adopt and implement the program in ambulatory care settings, to better ensure the continuity of quality healthcare, especially for elderly patients and those with chronic diseases.Syed Iqbal MohiuddinShabeer Ali ThorakkattilFatimah AbushoumiHabib S. NemrRita JabbourFuad Al-GhamdiElsevierarticlePerson-centered patient care servicesAmbulatory careTele-medication management clinicCOVID-19 pandemicTele pharmacyPharmacy and materia medicaRS1-441ENExploratory Research in Clinical and Social Pharmacy, Vol 4, Iss , Pp 100083- (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Person-centered patient care services Ambulatory care Tele-medication management clinic COVID-19 pandemic Tele pharmacy Pharmacy and materia medica RS1-441
spellingShingle	Person-centered patient care services Ambulatory care Tele-medication management clinic COVID-19 pandemic Tele pharmacy Pharmacy and materia medica RS1-441 Syed Iqbal Mohiuddin Shabeer Ali Thorakkattil Fatimah Abushoumi Habib S. Nemr Rita Jabbour Fuad Al-Ghamdi Implementation of pharmacist-led tele medication management clinic in ambulatory care settings: A patient-centered care model in COVID-19 Era
description	Over the past 20 years, owing to rapid advances in technological innovation, namely in telecommunication and telemedicine, healthcare institutions have integrated clinical practices with cutting-edge telecommunication technology to enhance access to patient care, improve continuity of clinical care, and ensure patient safety. Johns Hopkins Aramco Healthcare (JHAH) is a gold-certified tertiary care institution, and it is an excellent center for patient-centered care. In response to the Coronavirus 2019 (COVID-19) pandemic, it has adopted various telecommunication technologies to provide patient-care services. This article describes the integration of telecommunication technology, such as telephone and video consultation, with a pharmacist-led medication management clinic (MMC) to provide person-centered patient care services at JHAH. The JHAH pharmacy services were found to be essential in establishing face-to-face outcome-oriented pharmacist-led medication management services for patients requiring chronic ambulatory care. The established tele-MMC services enhanced patient engagement and treatment compliance, and the integration process and its challenges were assessed. Especially during this COVID-19 pandemic, the pharmacist-led tele-MMC services were beneficial to chronic disease patients and ensured the continuity of care, maintenance of up-to-date lab tests, management of polypharmacy, minimization of the use of unwanted medications and medication synchronization. Further, the pharmacist-led tele-MMC services provided comprehensive patient counseling, which included the use of visual aids. This new integrated model provides an example for other healthcare organizations to adopt and implement the program in ambulatory care settings, to better ensure the continuity of quality healthcare, especially for elderly patients and those with chronic diseases.
format	article
author	Syed Iqbal Mohiuddin Shabeer Ali Thorakkattil Fatimah Abushoumi Habib S. Nemr Rita Jabbour Fuad Al-Ghamdi
author_facet	Syed Iqbal Mohiuddin Shabeer Ali Thorakkattil Fatimah Abushoumi Habib S. Nemr Rita Jabbour Fuad Al-Ghamdi
author_sort	Syed Iqbal Mohiuddin
title	Implementation of pharmacist-led tele medication management clinic in ambulatory care settings: A patient-centered care model in COVID-19 Era
title_short	Implementation of pharmacist-led tele medication management clinic in ambulatory care settings: A patient-centered care model in COVID-19 Era
title_full	Implementation of pharmacist-led tele medication management clinic in ambulatory care settings: A patient-centered care model in COVID-19 Era
title_fullStr	Implementation of pharmacist-led tele medication management clinic in ambulatory care settings: A patient-centered care model in COVID-19 Era
title_full_unstemmed	Implementation of pharmacist-led tele medication management clinic in ambulatory care settings: A patient-centered care model in COVID-19 Era
title_sort	implementation of pharmacist-led tele medication management clinic in ambulatory care settings: a patient-centered care model in covid-19 era
publisher	Elsevier
publishDate	2021
url	https://doaj.org/article/e8b339ffc4f146f7b7ae3f9996a38c0b
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Implementation of pharmacist-led tele medication management clinic in ambulatory care settings: A patient-centered care model in COVID-19 Era

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