Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections

In the setting of large, multidisciplinary medical care teams, it can be difficult for patients and families to identify their primary providers in the inpatient hospital setting. A review of our institutional patient satisfaction scores reflected a low rating with respect to families identifying th...

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Autores principales:	Jessica Colyer, Tina Halley, Melissa Winter, Jennifer Coldren, Martha Parra
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2019
Materias:	patient satisfaction communication patient experience pediatrics Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/ea2e230ded094485b8796ea85992b879
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spelling	oai:doaj.org-article:ea2e230ded094485b8796ea85992b8792021-11-15T04:28:53ZAre you my doctor? Utilizing personalized provider cards to improve patient/doctor connections2372-0247https://doaj.org/article/ea2e230ded094485b8796ea85992b8792019-11-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss3/15https://doaj.org/toc/2372-0247In the setting of large, multidisciplinary medical care teams, it can be difficult for patients and families to identify their primary providers in the inpatient hospital setting. A review of our institutional patient satisfaction scores reflected a low rating with respect to families identifying their provider. We sought to improve patient and family connections with front line providers using personalized provider cards. We developed trading cards with pictures and biographies of the doctors on each card as well as an explanation of provider roles. The cards were piloted on a single inpatient unit without trainees. We had great provider engagement with use of the cards. We saw short term and longer-term improvement in specific patient satisfaction metrics after implementation. This pilot supports expansion of these cards into other areas of the hospital to improve patient satisfaction. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Jessica ColyerTina HalleyMelissa WinterJennifer ColdrenMartha ParraThe Beryl Institutearticlepatient satisfactioncommunicationpatient experiencepediatricsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient satisfaction communication patient experience pediatrics Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient satisfaction communication patient experience pediatrics Medicine (General) R5-920 Public aspects of medicine RA1-1270 Jessica Colyer Tina Halley Melissa Winter Jennifer Coldren Martha Parra Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections
description	In the setting of large, multidisciplinary medical care teams, it can be difficult for patients and families to identify their primary providers in the inpatient hospital setting. A review of our institutional patient satisfaction scores reflected a low rating with respect to families identifying their provider. We sought to improve patient and family connections with front line providers using personalized provider cards. We developed trading cards with pictures and biographies of the doctors on each card as well as an explanation of provider roles. The cards were piloted on a single inpatient unit without trainees. We had great provider engagement with use of the cards. We saw short term and longer-term improvement in specific patient satisfaction metrics after implementation. This pilot supports expansion of these cards into other areas of the hospital to improve patient satisfaction. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Jessica Colyer Tina Halley Melissa Winter Jennifer Coldren Martha Parra
author_facet	Jessica Colyer Tina Halley Melissa Winter Jennifer Coldren Martha Parra
author_sort	Jessica Colyer
title	Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections
title_short	Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections
title_full	Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections
title_fullStr	Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections
title_full_unstemmed	Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections
title_sort	are you my doctor? utilizing personalized provider cards to improve patient/doctor connections
publisher	The Beryl Institute
publishDate	2019
url	https://doaj.org/article/ea2e230ded094485b8796ea85992b879
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Are you my doctor? Utilizing personalized provider cards to improve patient/doctor connections

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