Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing

As a mode serving urban mobility in developing countries, paratransit is experiencing competition with the fast and massive growth of ride sourcing. This study aims to investigate the loyalty of paratransit users in Bandung, Indonesia, in the era of competition with ride sourcing. Data collected by...

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Autores principales:	Tri Basuki Joewono, Ariel Matthew, Muhamad Rizki
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	paratransit loyalty ride sourcing competition Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
Acceso en línea:	https://doaj.org/article/ea4c57ae041946fca8a869fdc8f6933e
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spelling	oai:doaj.org-article:ea4c57ae041946fca8a869fdc8f6933e2021-11-25T19:03:48ZLoyalty of Paratransit Users in the Era of Competition with Ride Sourcing10.3390/su1322127192071-1050https://doaj.org/article/ea4c57ae041946fca8a869fdc8f6933e2021-11-01T00:00:00Zhttps://www.mdpi.com/2071-1050/13/22/12719https://doaj.org/toc/2071-1050As a mode serving urban mobility in developing countries, paratransit is experiencing competition with the fast and massive growth of ride sourcing. This study aims to investigate the loyalty of paratransit users in Bandung, Indonesia, in the era of competition with ride sourcing. Data collected by questionnaires and distributed to 400 paratransit users in Bandung were analysed using hierarchical structural equation modelling. The analysis shows that satisfaction is positively influenced by service quality variables. Though there is less satisfaction compared to the previous decade, satisfaction with the service still has a positive influence on total satisfaction with the mode. It can also be concluded that loyalty is positively influenced by satisfaction. Satisfaction with the image and the unique characteristics of paratransit retains passengers’ intentions toward loyalty in the future, including current personal characteristics (i.e., age, income, occupation) and travel characteristics (i.e., fare, vehicle ownership) of passengers. This study warns of the high probability of mode-changing behaviour from paratransit to another mode.Tri Basuki JoewonoAriel MatthewMuhamad RizkiMDPI AGarticleparatransitloyaltyride sourcingcompetitionEnvironmental effects of industries and plantsTD194-195Renewable energy sourcesTJ807-830Environmental sciencesGE1-350ENSustainability, Vol 13, Iss 12719, p 12719 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	paratransit loyalty ride sourcing competition Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
spellingShingle	paratransit loyalty ride sourcing competition Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350 Tri Basuki Joewono Ariel Matthew Muhamad Rizki Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing
description	As a mode serving urban mobility in developing countries, paratransit is experiencing competition with the fast and massive growth of ride sourcing. This study aims to investigate the loyalty of paratransit users in Bandung, Indonesia, in the era of competition with ride sourcing. Data collected by questionnaires and distributed to 400 paratransit users in Bandung were analysed using hierarchical structural equation modelling. The analysis shows that satisfaction is positively influenced by service quality variables. Though there is less satisfaction compared to the previous decade, satisfaction with the service still has a positive influence on total satisfaction with the mode. It can also be concluded that loyalty is positively influenced by satisfaction. Satisfaction with the image and the unique characteristics of paratransit retains passengers’ intentions toward loyalty in the future, including current personal characteristics (i.e., age, income, occupation) and travel characteristics (i.e., fare, vehicle ownership) of passengers. This study warns of the high probability of mode-changing behaviour from paratransit to another mode.
format	article
author	Tri Basuki Joewono Ariel Matthew Muhamad Rizki
author_facet	Tri Basuki Joewono Ariel Matthew Muhamad Rizki
author_sort	Tri Basuki Joewono
title	Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing
title_short	Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing
title_full	Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing
title_fullStr	Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing
title_full_unstemmed	Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing
title_sort	loyalty of paratransit users in the era of competition with ride sourcing
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/ea4c57ae041946fca8a869fdc8f6933e
work_keys_str_mv	AT tribasukijoewono loyaltyofparatransitusersintheeraofcompetitionwithridesourcing AT arielmatthew loyaltyofparatransitusersintheeraofcompetitionwithridesourcing AT muhamadrizki loyaltyofparatransitusersintheeraofcompetitionwithridesourcing
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Loyalty of Paratransit Users in the Era of Competition with Ride Sourcing

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