Factors associated with using the internet for medical information based on the doctor-patient trust model: a cross-sectional study

Abstract Background Internet medical care has been advancing steadily, especially during the coronavirus disease 2019 pandemic, the development momentum of Internet medical care in China is more vigorous. This study aimed to explore the factors associated with using the Internet for medical informat...

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Autores principales:	Yang Fu, Tianwei Tang, Junhao Long, Bohuai Lin, Jiayue Li, Guohong Quan, Hanwen Yang, Chongbang Zhao, Mei Yin, Lei Shi
Formato:	article
Lenguaje:	EN
Publicado:	BMC 2021
Materias:	Medical information Internet medical Trust Behavioural intentions Patient Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/ed1d3c1499084a5eaebc219ae5e6db9e
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spelling	oai:doaj.org-article:ed1d3c1499084a5eaebc219ae5e6db9e2021-11-28T12:07:42ZFactors associated with using the internet for medical information based on the doctor-patient trust model: a cross-sectional study10.1186/s12913-021-07283-61472-6963https://doaj.org/article/ed1d3c1499084a5eaebc219ae5e6db9e2021-11-01T00:00:00Zhttps://doi.org/10.1186/s12913-021-07283-6https://doaj.org/toc/1472-6963Abstract Background Internet medical care has been advancing steadily, especially during the coronavirus disease 2019 pandemic, the development momentum of Internet medical care in China is more vigorous. This study aimed to explore the factors associated with using the Internet for medical information, to examine the popularisation and implementation of Internet medical treatment and feasible strategies, and promote the further development of Internet medical treatment. Methods A cross-sectional study was conducted on 408 medical patients who had used online medical services. The one-way analysis of variance or independent samples t-test was used to compare the differences in the influence of demographic characteristics on behavioural intentions of different people seeking medical care. Pearson’s correlation was used to evaluate the correlation between different measurement variables. A mediation regression analysis was used to explore the mediating role of trust in Internet medical care. Results The difference in the influence of Internet medical use frequency on the behavioural intention of different participants was statistically significant (F = 3.311, P = 0.038). Among the influencing factors, personal trust propensity (r = 0.387, P < 0.01), website credibility (r = 0.662, P < 0.01), hospital credibility (r = 0.629, P < 0.01), doctor’s credibility (r = 0.746, P < 0.01), and online patient trust (r = 0.874, P < 0.01) were positively correlated with patients’ behavioural intentions. In the analysis of intermediary factors, the total effect of the credibility of the diagnosis and treatment website on the behavioural intention of patients was 0.344. The total effect of the credibility of the diagnosis and treatment hospital on the behavioural intention of patients was 0.312; the total effect of the service doctor’s credibility on the patient’s behavioural intention was 0.385; the total effect of the personal trust tendency on the patient’s behavioural intention was 0.296. Conclusions This study found defects in various factors that produce distrust in Internet medical treatment. It also reveals the positive effect of trust factors on the development and implementation of Internet medical treatment and provides some ideas for improving the use of Internet medical treatment by the masses.Yang FuTianwei TangJunhao LongBohuai LinJiayue LiGuohong QuanHanwen YangChongbang ZhaoMei YinLei ShiBMCarticleMedical informationInternet medicalTrustBehavioural intentionsPatientPublic aspects of medicineRA1-1270ENBMC Health Services Research, Vol 21, Iss 1, Pp 1-9 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medical information Internet medical Trust Behavioural intentions Patient Public aspects of medicine RA1-1270
spellingShingle	Medical information Internet medical Trust Behavioural intentions Patient Public aspects of medicine RA1-1270 Yang Fu Tianwei Tang Junhao Long Bohuai Lin Jiayue Li Guohong Quan Hanwen Yang Chongbang Zhao Mei Yin Lei Shi Factors associated with using the internet for medical information based on the doctor-patient trust model: a cross-sectional study
description	Abstract Background Internet medical care has been advancing steadily, especially during the coronavirus disease 2019 pandemic, the development momentum of Internet medical care in China is more vigorous. This study aimed to explore the factors associated with using the Internet for medical information, to examine the popularisation and implementation of Internet medical treatment and feasible strategies, and promote the further development of Internet medical treatment. Methods A cross-sectional study was conducted on 408 medical patients who had used online medical services. The one-way analysis of variance or independent samples t-test was used to compare the differences in the influence of demographic characteristics on behavioural intentions of different people seeking medical care. Pearson’s correlation was used to evaluate the correlation between different measurement variables. A mediation regression analysis was used to explore the mediating role of trust in Internet medical care. Results The difference in the influence of Internet medical use frequency on the behavioural intention of different participants was statistically significant (F = 3.311, P = 0.038). Among the influencing factors, personal trust propensity (r = 0.387, P < 0.01), website credibility (r = 0.662, P < 0.01), hospital credibility (r = 0.629, P < 0.01), doctor’s credibility (r = 0.746, P < 0.01), and online patient trust (r = 0.874, P < 0.01) were positively correlated with patients’ behavioural intentions. In the analysis of intermediary factors, the total effect of the credibility of the diagnosis and treatment website on the behavioural intention of patients was 0.344. The total effect of the credibility of the diagnosis and treatment hospital on the behavioural intention of patients was 0.312; the total effect of the service doctor’s credibility on the patient’s behavioural intention was 0.385; the total effect of the personal trust tendency on the patient’s behavioural intention was 0.296. Conclusions This study found defects in various factors that produce distrust in Internet medical treatment. It also reveals the positive effect of trust factors on the development and implementation of Internet medical treatment and provides some ideas for improving the use of Internet medical treatment by the masses.
format	article
author	Yang Fu Tianwei Tang Junhao Long Bohuai Lin Jiayue Li Guohong Quan Hanwen Yang Chongbang Zhao Mei Yin Lei Shi
author_facet	Yang Fu Tianwei Tang Junhao Long Bohuai Lin Jiayue Li Guohong Quan Hanwen Yang Chongbang Zhao Mei Yin Lei Shi
author_sort	Yang Fu
title	Factors associated with using the internet for medical information based on the doctor-patient trust model: a cross-sectional study
title_short	Factors associated with using the internet for medical information based on the doctor-patient trust model: a cross-sectional study
title_full	Factors associated with using the internet for medical information based on the doctor-patient trust model: a cross-sectional study
title_fullStr	Factors associated with using the internet for medical information based on the doctor-patient trust model: a cross-sectional study
title_full_unstemmed	Factors associated with using the internet for medical information based on the doctor-patient trust model: a cross-sectional study
title_sort	factors associated with using the internet for medical information based on the doctor-patient trust model: a cross-sectional study
publisher	BMC
publishDate	2021
url	https://doaj.org/article/ed1d3c1499084a5eaebc219ae5e6db9e
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Factors associated with using the internet for medical information based on the doctor-patient trust model: a cross-sectional study

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