Patient Advisors: How to implement a process for involvement at all levels of governance in a healthcare organization

Patient involvement at the operational (clinical care and services), tactical (management), and strategic (board of directors and executive management) levels of establishments is increasingly sought after. To address this specific challenge, a Canadian healthcare organization, the Centre intégré un...

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Autores principales:	Marie-Pascale Pomey, Edith Morin, Catherine Neault, Veronique Biron, Lise Houle, Louise Lavigueur, Guy Bouvette, Nicole St-Pierre, Martin Beaumont
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	patient partnership; patient-centred care; hospitals; healthcare organizations; patient advisor; patient-as-partner Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/ed1f150c36ca4daba02c0f3cdfe680b3
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spelling	oai:doaj.org-article:ed1f150c36ca4daba02c0f3cdfe680b32021-11-15T04:21:49ZPatient Advisors: How to implement a process for involvement at all levels of governance in a healthcare organization2372-0247https://doaj.org/article/ed1f150c36ca4daba02c0f3cdfe680b32016-11-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss2/15https://doaj.org/toc/2372-0247Patient involvement at the operational (clinical care and services), tactical (management), and strategic (board of directors and executive management) levels of establishments is increasingly sought after. To address this specific challenge, a Canadian healthcare organization, the Centre intégré universitaire de santé et de services sociaux de la Mauricie-et-du-Centre-du-Québec, has developed an integrated strategy based on three principles: (1) shared leadership between a patient and a manager to build the strategy; (2) a clear process for recruiting, training, and coaching patient advisors (PA) so that they can participate in decision-making at the various levels of governance of the establishment; and (3) a feedback process for improving the strategy over time. This initiative gave rise to a pool of 30 patient advisors who reviewed documentation (39.07%), presented testimonies to establishment practitioners (13.73%), participated in process improvement activities (12.97%) and committees (8.93%), and helped train students in health sciences (11.61%). It also led to the development of a request form for all persons wishing to involve PAs in their projects. This PA involvement, highly appreciated by both managers (94%) and PAs (81%), brought back the fundamental meaning of the patient–practitioner relationship and helped incorporate patients’ experiential knowledge into the care and service improvement process. This strategy can serve as a model for other organizations wishing to structure optimal patient engagement at the different levels of governance of their organization.Marie-Pascale PomeyEdith MorinCatherine NeaultVeronique BironLise HouleLouise LavigueurGuy BouvetteNicole St-PierreMartin BeaumontThe Beryl Institutearticlepatient partnership; patient-centred care; hospitals; healthcare organizations; patient advisor; patient-as-partnerMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient partnership; patient-centred care; hospitals; healthcare organizations; patient advisor; patient-as-partner Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient partnership; patient-centred care; hospitals; healthcare organizations; patient advisor; patient-as-partner Medicine (General) R5-920 Public aspects of medicine RA1-1270 Marie-Pascale Pomey Edith Morin Catherine Neault Veronique Biron Lise Houle Louise Lavigueur Guy Bouvette Nicole St-Pierre Martin Beaumont Patient Advisors: How to implement a process for involvement at all levels of governance in a healthcare organization
description	Patient involvement at the operational (clinical care and services), tactical (management), and strategic (board of directors and executive management) levels of establishments is increasingly sought after. To address this specific challenge, a Canadian healthcare organization, the Centre intégré universitaire de santé et de services sociaux de la Mauricie-et-du-Centre-du-Québec, has developed an integrated strategy based on three principles: (1) shared leadership between a patient and a manager to build the strategy; (2) a clear process for recruiting, training, and coaching patient advisors (PA) so that they can participate in decision-making at the various levels of governance of the establishment; and (3) a feedback process for improving the strategy over time. This initiative gave rise to a pool of 30 patient advisors who reviewed documentation (39.07%), presented testimonies to establishment practitioners (13.73%), participated in process improvement activities (12.97%) and committees (8.93%), and helped train students in health sciences (11.61%). It also led to the development of a request form for all persons wishing to involve PAs in their projects. This PA involvement, highly appreciated by both managers (94%) and PAs (81%), brought back the fundamental meaning of the patient–practitioner relationship and helped incorporate patients’ experiential knowledge into the care and service improvement process. This strategy can serve as a model for other organizations wishing to structure optimal patient engagement at the different levels of governance of their organization.
format	article
author	Marie-Pascale Pomey Edith Morin Catherine Neault Veronique Biron Lise Houle Louise Lavigueur Guy Bouvette Nicole St-Pierre Martin Beaumont
author_facet	Marie-Pascale Pomey Edith Morin Catherine Neault Veronique Biron Lise Houle Louise Lavigueur Guy Bouvette Nicole St-Pierre Martin Beaumont
author_sort	Marie-Pascale Pomey
title	Patient Advisors: How to implement a process for involvement at all levels of governance in a healthcare organization
title_short	Patient Advisors: How to implement a process for involvement at all levels of governance in a healthcare organization
title_full	Patient Advisors: How to implement a process for involvement at all levels of governance in a healthcare organization
title_fullStr	Patient Advisors: How to implement a process for involvement at all levels of governance in a healthcare organization
title_full_unstemmed	Patient Advisors: How to implement a process for involvement at all levels of governance in a healthcare organization
title_sort	patient advisors: how to implement a process for involvement at all levels of governance in a healthcare organization
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/ed1f150c36ca4daba02c0f3cdfe680b3
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Patient Advisors: How to implement a process for involvement at all levels of governance in a healthcare organization

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