Patient experience of care in a student-faculty collaborative practice

Student Run Clinics (SRCs) are a popular means of caring for the underserved while providing valuable medical education opportunities. Reports of patient experience surveys are rare in this setting. This is troublesome because it is possible that underserved patients, who are more likely to receive...

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Autores principales:	Rebecca Berman, Scott Elman, Pratyaksh Srivastava, Janine Knudsen, Laura Huppert, Kyle Dempsey, Michael Barnett, Camille Powe, Karen Donelan
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2014
Materias:	student run clinic patient experience of care survey underserved primary care medical education student research Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/ed7eca1409fc480e8c45ce46fdaac4c5
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spelling	oai:doaj.org-article:ed7eca1409fc480e8c45ce46fdaac4c52021-11-15T03:52:33ZPatient experience of care in a student-faculty collaborative practice2372-0247https://doaj.org/article/ed7eca1409fc480e8c45ce46fdaac4c52014-11-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss2/6https://doaj.org/toc/2372-0247Student Run Clinics (SRCs) are a popular means of caring for the underserved while providing valuable medical education opportunities. Reports of patient experience surveys are rare in this setting. This is troublesome because it is possible that underserved patients, who are more likely to receive care at SRCs, are not receiving the same level of care as at more traditional medical practices. The purpose of this research was to measure patient experience in a student-led medical clinic. The method included the use of patient experience surveys, which were self-administered pre-visit and self- and interviewer administered post-visit. The key results, 100% of patients felt treated with respect. 81.4% of patients would “definitely” and 16.3% would “somewhat” refer their family and friends to the clinic. 87% reported being seen within 15 minutes of their appointment time; 60% reported that they knew they would be seen by medical students and a doctor. This data has been useful to our student-led clinic in streamlining clinic flow, reducing wait times and building awareness of our structure. Our hope is this study will encourage others SRCs to adopt similar student-faculty collaborative research based practices to enhance care for SRC patients while teaching students to use patient feedback to improve quality of care.Rebecca BermanScott ElmanPratyaksh SrivastavaJanine KnudsenLaura HuppertKyle DempseyMichael BarnettCamille PoweKaren DonelanThe Beryl Institutearticlestudent run clinicpatient experience of care surveyunderservedprimary caremedical educationstudent researchMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2014)
institution	DOAJ
collection	DOAJ
language	EN
topic	student run clinic patient experience of care survey underserved primary care medical education student research Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	student run clinic patient experience of care survey underserved primary care medical education student research Medicine (General) R5-920 Public aspects of medicine RA1-1270 Rebecca Berman Scott Elman Pratyaksh Srivastava Janine Knudsen Laura Huppert Kyle Dempsey Michael Barnett Camille Powe Karen Donelan Patient experience of care in a student-faculty collaborative practice
description	Student Run Clinics (SRCs) are a popular means of caring for the underserved while providing valuable medical education opportunities. Reports of patient experience surveys are rare in this setting. This is troublesome because it is possible that underserved patients, who are more likely to receive care at SRCs, are not receiving the same level of care as at more traditional medical practices. The purpose of this research was to measure patient experience in a student-led medical clinic. The method included the use of patient experience surveys, which were self-administered pre-visit and self- and interviewer administered post-visit. The key results, 100% of patients felt treated with respect. 81.4% of patients would “definitely” and 16.3% would “somewhat” refer their family and friends to the clinic. 87% reported being seen within 15 minutes of their appointment time; 60% reported that they knew they would be seen by medical students and a doctor. This data has been useful to our student-led clinic in streamlining clinic flow, reducing wait times and building awareness of our structure. Our hope is this study will encourage others SRCs to adopt similar student-faculty collaborative research based practices to enhance care for SRC patients while teaching students to use patient feedback to improve quality of care.
format	article
author	Rebecca Berman Scott Elman Pratyaksh Srivastava Janine Knudsen Laura Huppert Kyle Dempsey Michael Barnett Camille Powe Karen Donelan
author_facet	Rebecca Berman Scott Elman Pratyaksh Srivastava Janine Knudsen Laura Huppert Kyle Dempsey Michael Barnett Camille Powe Karen Donelan
author_sort	Rebecca Berman
title	Patient experience of care in a student-faculty collaborative practice
title_short	Patient experience of care in a student-faculty collaborative practice
title_full	Patient experience of care in a student-faculty collaborative practice
title_fullStr	Patient experience of care in a student-faculty collaborative practice
title_full_unstemmed	Patient experience of care in a student-faculty collaborative practice
title_sort	patient experience of care in a student-faculty collaborative practice
publisher	The Beryl Institute
publishDate	2014
url	https://doaj.org/article/ed7eca1409fc480e8c45ce46fdaac4c5
work_keys_str_mv	AT rebeccaberman patientexperienceofcareinastudentfacultycollaborativepractice AT scottelman patientexperienceofcareinastudentfacultycollaborativepractice AT pratyakshsrivastava patientexperienceofcareinastudentfacultycollaborativepractice AT janineknudsen patientexperienceofcareinastudentfacultycollaborativepractice AT laurahuppert patientexperienceofcareinastudentfacultycollaborativepractice AT kyledempsey patientexperienceofcareinastudentfacultycollaborativepractice AT michaelbarnett patientexperienceofcareinastudentfacultycollaborativepractice AT camillepowe patientexperienceofcareinastudentfacultycollaborativepractice AT karendonelan patientexperienceofcareinastudentfacultycollaborativepractice
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Patient experience of care in a student-faculty collaborative practice

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