Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced

This research focuses on the perception of patients who participated in Continuous Quality Improvement Committees (CIC) regarding their contribution, lessons learned, and challenges encountered. The committees are engaged in a care partnership approach where patients are recognized for their experie...

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Autores principales:	Marie-Pascale Pomey, Hassiba Hihat, May Khalifa, Paule Lebel, André Néron, Vincent Dumez
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	patient engagement quality and safety management patient experience patient partnership quality improvement committee quality of care qualitative method Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/ee240318e792481299f0811aa65d027d
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spelling	oai:doaj.org-article:ee240318e792481299f0811aa65d027d2021-11-15T03:55:59ZPatient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced2372-0247https://doaj.org/article/ee240318e792481299f0811aa65d027d2015-04-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss1/6https://doaj.org/toc/2372-0247This research focuses on the perception of patients who participated in Continuous Quality Improvement Committees (CIC) regarding their contribution, lessons learned, and challenges encountered. The committees are engaged in a care partnership approach where patients are recognized for their experiential knowledge and treated as full members of the clinical team. Based on patient interviews, we conclude that they bring a structured and thoughtful vision of their experience. They identify themselves as real partners in the care process and are grateful for the opportunity to improve the care provided to other patients by using their own experience and by bringing changes to the patient-professional relationship, particularly in terms of communication. They also become better acquainted with the complexity of the health system and its organization. However, their participation in CICs raised two challenges. The first was their availability, as their professional schedules did not always allow them to participate in meetings. The second was their frustration with the slow decision-making process and implementation of necessary measures for quality improvement of healthcare and services. This study highlights the contribution of successful patient participation to quality of care improvement. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework" target="_blank">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D" target="_blank">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement" target="_blank">Access other resources</a> related to this lens.</li> </ul>Marie-Pascale PomeyHassiba HihatMay KhalifaPaule LebelAndré NéronVincent DumezThe Beryl Institutearticlepatient engagementquality and safety managementpatient experiencepatient partnershipquality improvement committeequality of carequalitative methodMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient engagement quality and safety management patient experience patient partnership quality improvement committee quality of care qualitative method Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient engagement quality and safety management patient experience patient partnership quality improvement committee quality of care qualitative method Medicine (General) R5-920 Public aspects of medicine RA1-1270 Marie-Pascale Pomey Hassiba Hihat May Khalifa Paule Lebel André Néron Vincent Dumez Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced
description	This research focuses on the perception of patients who participated in Continuous Quality Improvement Committees (CIC) regarding their contribution, lessons learned, and challenges encountered. The committees are engaged in a care partnership approach where patients are recognized for their experiential knowledge and treated as full members of the clinical team. Based on patient interviews, we conclude that they bring a structured and thoughtful vision of their experience. They identify themselves as real partners in the care process and are grateful for the opportunity to improve the care provided to other patients by using their own experience and by bringing changes to the patient-professional relationship, particularly in terms of communication. They also become better acquainted with the complexity of the health system and its organization. However, their participation in CICs raised two challenges. The first was their availability, as their professional schedules did not always allow them to participate in meetings. The second was their frustration with the slow decision-making process and implementation of necessary measures for quality improvement of healthcare and services. This study highlights the contribution of successful patient participation to quality of care improvement. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework" target="_blank">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D" target="_blank">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement" target="_blank">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Marie-Pascale Pomey Hassiba Hihat May Khalifa Paule Lebel André Néron Vincent Dumez
author_facet	Marie-Pascale Pomey Hassiba Hihat May Khalifa Paule Lebel André Néron Vincent Dumez
author_sort	Marie-Pascale Pomey
title	Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced
title_short	Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced
title_full	Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced
title_fullStr	Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced
title_full_unstemmed	Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced
title_sort	patient partnership in quality improvement of healthcare services: patients’ inputs and challenges faced
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/ee240318e792481299f0811aa65d027d
work_keys_str_mv	AT mariepascalepomey patientpartnershipinqualityimprovementofhealthcareservicespatientsinputsandchallengesfaced AT hassibahihat patientpartnershipinqualityimprovementofhealthcareservicespatientsinputsandchallengesfaced AT maykhalifa patientpartnershipinqualityimprovementofhealthcareservicespatientsinputsandchallengesfaced AT paulelebel patientpartnershipinqualityimprovementofhealthcareservicespatientsinputsandchallengesfaced AT andreneron patientpartnershipinqualityimprovementofhealthcareservicespatientsinputsandchallengesfaced AT vincentdumez patientpartnershipinqualityimprovementofhealthcareservicespatientsinputsandchallengesfaced
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Patient partnership in quality improvement of healthcare services: Patients’ inputs and challenges faced

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