Cita APA (7a ed.)

Awa, H. O., Ukoha, O., & Ogwo, O. E. (2016). Correlates of justice encounter in service recovery and word-of-mouth publicity. Taylor & Francis Group.

Cita Chicago Style (17a ed.)

Awa, Hart O., Ojiabo Ukoha, y Ogwo E. Ogwo. Correlates of Justice Encounter in Service Recovery and Word-of-mouth Publicity. Taylor & Francis Group, 2016.

Cita MLA (8a ed.)

Awa, Hart O., et al. Correlates of Justice Encounter in Service Recovery and Word-of-mouth Publicity. Taylor & Francis Group, 2016.