Service quality performance measurement provided by a vegan savoury snacks company: application of the Servqual tool on orders through a food delivery App
Distant relationships with the client have gained predominance and become necessary during the period of social distancing. Faced with this new scenario, it has become essential to measure the quality of services provided in relation to consumer expectations and requirements. The aim of this study...
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| Main Authors: | , |
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| Format: | article |
| Language: | PT |
| Published: |
Faculdade de Tecnologia da Zona Sul
2021
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| Subjects: | |
| Online Access: | https://doaj.org/article/ef0a066f1de34f2b999de4c717275dc8 |
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