Conflict study aspects of the relationship between patients of the senior age groups with arterial hypertension and medical workers

Conflict situations in the sphere of medical services lead to economic losses, cause human and moral costs that leads to higher prices and lower quality of care. A sociological monitoring of patients with arterial hypertension (211 of elderly, 107 of senile and 108 patients of working (middle) age)...

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Autores principales:	E. L. Davydov, R. A. Yaskevitch, I. I. Baron, V. V. Kusaev, O. V. Nor, L. A. Filimonova
Formato:	article
Lenguaje:	RU
Publicado:	Scientific Сentre for Family Health and Human Reproduction Problems 2013
Materias:	elderly and senile age arterial hypertension conflict study Science Q
Acceso en línea:	https://doaj.org/article/ef8c30bd0ab649fcb3367c1aba4ff65a
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spelling	oai:doaj.org-article:ef8c30bd0ab649fcb3367c1aba4ff65a2021-11-23T06:14:29ZConflict study aspects of the relationship between patients of the senior age groups with arterial hypertension and medical workers2541-94202587-9596https://doaj.org/article/ef8c30bd0ab649fcb3367c1aba4ff65a2013-09-01T00:00:00Zhttps://www.actabiomedica.ru/jour/article/view/1655https://doaj.org/toc/2541-9420https://doaj.org/toc/2587-9596Conflict situations in the sphere of medical services lead to economic losses, cause human and moral costs that leads to higher prices and lower quality of care. A sociological monitoring of patients with arterial hypertension (211 of elderly, 107 of senile and 108 patients of working (middle) age) was realized with use of specially developed original questionnaire. 57,1-68,8 % patients of all ages and gender groups have never been in conflict with health care workers at the treatment of arterial hypertension. The main causes of the conflict between doctors and patients are being able to get on to another doctor reluctance to appoint a physician number of necessary diagnostic and therapeutic procedures. The level of medical management where patients complained was mainly the administration of medical institutions. Patients of older age groups in most were satisfied with the response to their complaints. The alarming trend is the fact that 10,0-28,6 % of patients received no response to their complaints. It's necessary to develop a system of measures to review complaints of the patients in clinic by specially authorized specialists (ombudsmen).E. L. DavydovR. A. YaskevitchI. I. BaronV. V. KusaevO. V. NorL. A. FilimonovaScientific Сentre for Family Health and Human Reproduction Problemsarticleelderly and senile agearterial hypertensionconflict studyScienceQRUActa Biomedica Scientifica, Vol 0, Iss 5, Pp 123-126 (2013)
institution	DOAJ
collection	DOAJ
language	RU
topic	elderly and senile age arterial hypertension conflict study Science Q
spellingShingle	elderly and senile age arterial hypertension conflict study Science Q E. L. Davydov R. A. Yaskevitch I. I. Baron V. V. Kusaev O. V. Nor L. A. Filimonova Conflict study aspects of the relationship between patients of the senior age groups with arterial hypertension and medical workers
description	Conflict situations in the sphere of medical services lead to economic losses, cause human and moral costs that leads to higher prices and lower quality of care. A sociological monitoring of patients with arterial hypertension (211 of elderly, 107 of senile and 108 patients of working (middle) age) was realized with use of specially developed original questionnaire. 57,1-68,8 % patients of all ages and gender groups have never been in conflict with health care workers at the treatment of arterial hypertension. The main causes of the conflict between doctors and patients are being able to get on to another doctor reluctance to appoint a physician number of necessary diagnostic and therapeutic procedures. The level of medical management where patients complained was mainly the administration of medical institutions. Patients of older age groups in most were satisfied with the response to their complaints. The alarming trend is the fact that 10,0-28,6 % of patients received no response to their complaints. It's necessary to develop a system of measures to review complaints of the patients in clinic by specially authorized specialists (ombudsmen).
format	article
author	E. L. Davydov R. A. Yaskevitch I. I. Baron V. V. Kusaev O. V. Nor L. A. Filimonova
author_facet	E. L. Davydov R. A. Yaskevitch I. I. Baron V. V. Kusaev O. V. Nor L. A. Filimonova
author_sort	E. L. Davydov
title	Conflict study aspects of the relationship between patients of the senior age groups with arterial hypertension and medical workers
title_short	Conflict study aspects of the relationship between patients of the senior age groups with arterial hypertension and medical workers
title_full	Conflict study aspects of the relationship between patients of the senior age groups with arterial hypertension and medical workers
title_fullStr	Conflict study aspects of the relationship between patients of the senior age groups with arterial hypertension and medical workers
title_full_unstemmed	Conflict study aspects of the relationship between patients of the senior age groups with arterial hypertension and medical workers
title_sort	conflict study aspects of the relationship between patients of the senior age groups with arterial hypertension and medical workers
publisher	Scientific Сentre for Family Health and Human Reproduction Problems
publishDate	2013
url	https://doaj.org/article/ef8c30bd0ab649fcb3367c1aba4ff65a
work_keys_str_mv	AT eldavydov conflictstudyaspectsoftherelationshipbetweenpatientsofthesenioragegroupswitharterialhypertensionandmedicalworkers AT rayaskevitch conflictstudyaspectsoftherelationshipbetweenpatientsofthesenioragegroupswitharterialhypertensionandmedicalworkers AT iibaron conflictstudyaspectsoftherelationshipbetweenpatientsofthesenioragegroupswitharterialhypertensionandmedicalworkers AT vvkusaev conflictstudyaspectsoftherelationshipbetweenpatientsofthesenioragegroupswitharterialhypertensionandmedicalworkers AT ovnor conflictstudyaspectsoftherelationshipbetweenpatientsofthesenioragegroupswitharterialhypertensionandmedicalworkers AT lafilimonova conflictstudyaspectsoftherelationshipbetweenpatientsofthesenioragegroupswitharterialhypertensionandmedicalworkers
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Conflict study aspects of the relationship between patients of the senior age groups with arterial hypertension and medical workers

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