SCALE DEVELOPMENT STUDY AIMED AT PATIENT SATISFACTION WHICH IS THE QUALITY INDICATOR IN MEDICAL SERVICES
In recent years, the health sector is in an important transformation. In order to gain, compete, and keep their existence, it is necessary that the institutions giving health services have to attach importance to service quality and patient indemnification. Thus, when the people need, who satisfied...
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| Autores principales: | , |
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| Formato: | article |
| Lenguaje: | DE EN FR TR |
| Publicado: |
Fırat University
2019
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| Materias: | |
| Acceso en línea: | https://doaj.org/article/ef9925aaa53b4208ae9cc7ea34971022 |
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| Sumario: | In recent years, the health sector is in an important transformation. In order to gain, compete, and keep their existence, it is necessary that the institutions giving health services have to attach importance to service quality and patient indemnification. Thus, when the people need, who satisfied from health services, they will go towards again the same institution. In this study, it was mentioned about the measurement of level of quality in health services and patient indemnification. Health and health care report carried in people's lives, to create quality of life and has special importance in the protection. In this regard, the delivery of health institutions that can measure the quality of service, according to the data obtained in the direction to increase the quality of service by providing important information on the health of future business plans to prepare, to identify policies and strategies will be important contributions. This study aims to give a scale aimed at measuring patient satisfaction to Turkish literature. Target audience (universe) is the patients and their relatives receiving inpatient medical service Turgut Özal Medical Center of Inonu University. The study was completed following the steps as “defining the attitude (feature) to be measured, organizing and implementing trial scale, analyzing data obtained from trial scale”. Primarily, an item pool was formed after the review of literature regarding patient satisfaction. Item pool was presented for expert opinion and then was discussed with a group in target audience. In the following step, pilot implementation was made. Raw data obtained from pilot implementation was analyzed with descriptive tests, reliability test, “item-total correlation test”, “upper-lower 27% difference test” and “confirmatory factor analysis”. The results confirmed the validity and reliability of the scale. |
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