SCALE DEVELOPMENT STUDY AIMED AT PATIENT SATISFACTION WHICH IS THE QUALITY INDICATOR IN MEDICAL SERVICES

In recent years, the health sector is in an important transformation. In order to gain, compete, and keep their existence, it is necessary that the institutions giving health services have to attach importance to service quality and patient indemnification. Thus, when the people need, who satisfied...

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Autores principales:	Erkan Turan DEMİREL, Neslihan DERİN
Formato:	article
Lenguaje:	DE EN FR TR
Publicado:	Fırat University 2019
Materias:	health care service quality patient satisfaction developing scale Social Sciences H Social sciences (General) H1-99
Acceso en línea:	https://doaj.org/article/ef9925aaa53b4208ae9cc7ea34971022
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spelling	oai:doaj.org-article:ef9925aaa53b4208ae9cc7ea349710222021-11-24T09:21:05ZSCALE DEVELOPMENT STUDY AIMED AT PATIENT SATISFACTION WHICH IS THE QUALITY INDICATOR IN MEDICAL SERVICES2148-416310.9761/jasss_638https://doaj.org/article/ef9925aaa53b4208ae9cc7ea349710222019-08-01T00:00:00Zhttps://jasstudies.com/index.jsp?mod=tammetin&makaleadi=851039683_60DemirelErkanTuran_S-1111-1130.pdf&key=26550https://doaj.org/toc/2148-4163In recent years, the health sector is in an important transformation. In order to gain, compete, and keep their existence, it is necessary that the institutions giving health services have to attach importance to service quality and patient indemnification. Thus, when the people need, who satisfied from health services, they will go towards again the same institution. In this study, it was mentioned about the measurement of level of quality in health services and patient indemnification. Health and health care report carried in people's lives, to create quality of life and has special importance in the protection. In this regard, the delivery of health institutions that can measure the quality of service, according to the data obtained in the direction to increase the quality of service by providing important information on the health of future business plans to prepare, to identify policies and strategies will be important contributions. This study aims to give a scale aimed at measuring patient satisfaction to Turkish literature. Target audience (universe) is the patients and their relatives receiving inpatient medical service Turgut Özal Medical Center of Inonu University. The study was completed following the steps as “defining the attitude (feature) to be measured, organizing and implementing trial scale, analyzing data obtained from trial scale”. Primarily, an item pool was formed after the review of literature regarding patient satisfaction. Item pool was presented for expert opinion and then was discussed with a group in target audience. In the following step, pilot implementation was made. Raw data obtained from pilot implementation was analyzed with descriptive tests, reliability test, “item-total correlation test”, “upper-lower 27% difference test” and “confirmatory factor analysis”. The results confirmed the validity and reliability of the scale.Erkan Turan DEMİRELNeslihan DERİNFırat Universityarticlehealth careservice qualitypatient satisfactiondeveloping scaleSocial SciencesHSocial sciences (General)H1-99DEENFRTRJournal of Academic Social Science Studies , Vol 6, Iss 17, Pp 1111-1130 (2019)
institution	DOAJ
collection	DOAJ
language	DE EN FR TR
topic	health care service quality patient satisfaction developing scale Social Sciences H Social sciences (General) H1-99
spellingShingle	health care service quality patient satisfaction developing scale Social Sciences H Social sciences (General) H1-99 Erkan Turan DEMİREL Neslihan DERİN SCALE DEVELOPMENT STUDY AIMED AT PATIENT SATISFACTION WHICH IS THE QUALITY INDICATOR IN MEDICAL SERVICES
description	In recent years, the health sector is in an important transformation. In order to gain, compete, and keep their existence, it is necessary that the institutions giving health services have to attach importance to service quality and patient indemnification. Thus, when the people need, who satisfied from health services, they will go towards again the same institution. In this study, it was mentioned about the measurement of level of quality in health services and patient indemnification. Health and health care report carried in people's lives, to create quality of life and has special importance in the protection. In this regard, the delivery of health institutions that can measure the quality of service, according to the data obtained in the direction to increase the quality of service by providing important information on the health of future business plans to prepare, to identify policies and strategies will be important contributions. This study aims to give a scale aimed at measuring patient satisfaction to Turkish literature. Target audience (universe) is the patients and their relatives receiving inpatient medical service Turgut Özal Medical Center of Inonu University. The study was completed following the steps as “defining the attitude (feature) to be measured, organizing and implementing trial scale, analyzing data obtained from trial scale”. Primarily, an item pool was formed after the review of literature regarding patient satisfaction. Item pool was presented for expert opinion and then was discussed with a group in target audience. In the following step, pilot implementation was made. Raw data obtained from pilot implementation was analyzed with descriptive tests, reliability test, “item-total correlation test”, “upper-lower 27% difference test” and “confirmatory factor analysis”. The results confirmed the validity and reliability of the scale.
format	article
author	Erkan Turan DEMİREL Neslihan DERİN
author_facet	Erkan Turan DEMİREL Neslihan DERİN
author_sort	Erkan Turan DEMİREL
title	SCALE DEVELOPMENT STUDY AIMED AT PATIENT SATISFACTION WHICH IS THE QUALITY INDICATOR IN MEDICAL SERVICES
title_short	SCALE DEVELOPMENT STUDY AIMED AT PATIENT SATISFACTION WHICH IS THE QUALITY INDICATOR IN MEDICAL SERVICES
title_full	SCALE DEVELOPMENT STUDY AIMED AT PATIENT SATISFACTION WHICH IS THE QUALITY INDICATOR IN MEDICAL SERVICES
title_fullStr	SCALE DEVELOPMENT STUDY AIMED AT PATIENT SATISFACTION WHICH IS THE QUALITY INDICATOR IN MEDICAL SERVICES
title_full_unstemmed	SCALE DEVELOPMENT STUDY AIMED AT PATIENT SATISFACTION WHICH IS THE QUALITY INDICATOR IN MEDICAL SERVICES
title_sort	scale development study aimed at patient satisfaction which is the quality indicator in medical services
publisher	Fırat University
publishDate	2019
url	https://doaj.org/article/ef9925aaa53b4208ae9cc7ea34971022
work_keys_str_mv	AT erkanturandemirel scaledevelopmentstudyaimedatpatientsatisfactionwhichisthequalityindicatorinmedicalservices AT neslihanderin scaledevelopmentstudyaimedatpatientsatisfactionwhichisthequalityindicatorinmedicalservices
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SCALE DEVELOPMENT STUDY AIMED AT PATIENT SATISFACTION WHICH IS THE QUALITY INDICATOR IN MEDICAL SERVICES

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