When everything is urgent! Mail use and employee well-being

Karasek's (1979) demand-control (JDC) model of stress was used to theoretically justify the following hypothesis regarding the relationship between employee email use and well-being: (1) the demands imposed on an employee by their use of email (i.e., email volume, hours spent per week in email,...

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Autores principales:	Andre Lanctot, Linda Duxbury
Formato:	article
Lenguaje:	EN
Publicado:	Elsevier 2021
Materias:	Coping Control Demands Structural equation modelling Work stress models Electronic computers. Computer science QA75.5-76.95 Psychology BF1-990
Acceso en línea:	https://doaj.org/article/f212173c6cf4423faa750fca9b7487e8
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spelling	oai:doaj.org-article:f212173c6cf4423faa750fca9b7487e82021-12-01T05:05:07ZWhen everything is urgent! Mail use and employee well-being2451-958810.1016/j.chbr.2021.100152https://doaj.org/article/f212173c6cf4423faa750fca9b7487e82021-08-01T00:00:00Zhttp://www.sciencedirect.com/science/article/pii/S2451958821001007https://doaj.org/toc/2451-9588Karasek's (1979) demand-control (JDC) model of stress was used to theoretically justify the following hypothesis regarding the relationship between employee email use and well-being: (1) the demands imposed on an employee by their use of email (i.e., email volume, hours spent per week in email, the perceived importance and importance/urgency of the email they send/receive) will predict their perceptions of email overload, (2) perceptions of email overload will predict employee well-being, and (3) work control will moderate the relationships between email demands and email overload. Partial least squares structural equation modelling was used to test the paths in the model using a sample of 1491 knowledge workers. Our analysis confirmed that all four conceptualizations of email demands included in our model predicted email overload and that email overload was a significant predictor of perceived stress. Control over work moderated the path between ‘Important and Urgent’ email and email overload, providing partial support for Karasek's buffer hypothesis. This study contributes to the well-being literature by demonstrating that: (1) email overload is a distinct type of role overload, and (2) email-related strain can be mitigated by giving employees more control over their work.Andre LanctotLinda DuxburyElsevierarticleCopingControlDemandsStructural equation modellingWork stress modelsElectronic computers. Computer scienceQA75.5-76.95PsychologyBF1-990ENComputers in Human Behavior Reports, Vol 4, Iss , Pp 100152- (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Coping Control Demands Structural equation modelling Work stress models Electronic computers. Computer science QA75.5-76.95 Psychology BF1-990
spellingShingle	Coping Control Demands Structural equation modelling Work stress models Electronic computers. Computer science QA75.5-76.95 Psychology BF1-990 Andre Lanctot Linda Duxbury When everything is urgent! Mail use and employee well-being
description	Karasek's (1979) demand-control (JDC) model of stress was used to theoretically justify the following hypothesis regarding the relationship between employee email use and well-being: (1) the demands imposed on an employee by their use of email (i.e., email volume, hours spent per week in email, the perceived importance and importance/urgency of the email they send/receive) will predict their perceptions of email overload, (2) perceptions of email overload will predict employee well-being, and (3) work control will moderate the relationships between email demands and email overload. Partial least squares structural equation modelling was used to test the paths in the model using a sample of 1491 knowledge workers. Our analysis confirmed that all four conceptualizations of email demands included in our model predicted email overload and that email overload was a significant predictor of perceived stress. Control over work moderated the path between ‘Important and Urgent’ email and email overload, providing partial support for Karasek's buffer hypothesis. This study contributes to the well-being literature by demonstrating that: (1) email overload is a distinct type of role overload, and (2) email-related strain can be mitigated by giving employees more control over their work.
format	article
author	Andre Lanctot Linda Duxbury
author_facet	Andre Lanctot Linda Duxbury
author_sort	Andre Lanctot
title	When everything is urgent! Mail use and employee well-being
title_short	When everything is urgent! Mail use and employee well-being
title_full	When everything is urgent! Mail use and employee well-being
title_fullStr	When everything is urgent! Mail use and employee well-being
title_full_unstemmed	When everything is urgent! Mail use and employee well-being
title_sort	when everything is urgent! mail use and employee well-being
publisher	Elsevier
publishDate	2021
url	https://doaj.org/article/f212173c6cf4423faa750fca9b7487e8
work_keys_str_mv	AT andrelanctot wheneverythingisurgentmailuseandemployeewellbeing AT lindaduxbury wheneverythingisurgentmailuseandemployeewellbeing
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When everything is urgent! Mail use and employee well-being

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