User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage

Digital storytelling platforms have proven to be a great way of bringing cultural heritage closer to people. What lacks is a deeper understanding of the user experience of such systems, especially in multi-platform digital storytelling. For the last three years, we have been developing a project cal...

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Autores principales:	Silviu Vert, Diana Andone, Andrei Ternauciuc, Vlad Mihaescu, Oana Rotaru, Muguras Mocofan, Ciprian Orhei, Radu Vasiu
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	digital storytelling cultural heritage usability evaluation multi-platform evaluation Mathematics QA1-939
Acceso en línea:	https://doaj.org/article/f3659fdaac6b4764944f6714f4bf170f
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id	oai:doaj.org-article:f3659fdaac6b4764944f6714f4bf170f
record_format	dspace
spelling	oai:doaj.org-article:f3659fdaac6b4764944f6714f4bf170f2021-11-11T18:14:44ZUser Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage10.3390/math92126782227-7390https://doaj.org/article/f3659fdaac6b4764944f6714f4bf170f2021-10-01T00:00:00Zhttps://www.mdpi.com/2227-7390/9/21/2678https://doaj.org/toc/2227-7390Digital storytelling platforms have proven to be a great way of bringing cultural heritage closer to people. What lacks is a deeper understanding of the user experience of such systems, especially in multi-platform digital storytelling. For the last three years, we have been developing a project called Spotlight Heritage Timisoara, which is at its core a digital storytelling platform for the city of Timisoara (Romania), soon to be European Capital of Culture in 2023. The project consists of a website, mobile applications, and interactive museographic and street exhibitions. This paper presents a multi-platform usability evaluation study which employed semi-structured interviews, observations, think-aloud protocol, SUS questionnaire, Net Promoter Score and Product Reaction Cards to gather insights from 105 participants and reveal usability problems in the Spotlight Heritage context. We found out that the four platforms, i.e., interactive touchscreen table, desktop/laptop, mobile and Augmented Reality, have very good usability scores, are considered accessible and useful, work seamlessly together, and create user satisfaction and loyalty, across demographic groups, having the potential to bring people closer to cultural heritage.Silviu VertDiana AndoneAndrei TernauciucVlad MihaescuOana RotaruMuguras MocofanCiprian OrheiRadu VasiuMDPI AGarticledigital storytellingcultural heritageusability evaluationmulti-platform evaluationMathematicsQA1-939ENMathematics, Vol 9, Iss 2678, p 2678 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	digital storytelling cultural heritage usability evaluation multi-platform evaluation Mathematics QA1-939
spellingShingle	digital storytelling cultural heritage usability evaluation multi-platform evaluation Mathematics QA1-939 Silviu Vert Diana Andone Andrei Ternauciuc Vlad Mihaescu Oana Rotaru Muguras Mocofan Ciprian Orhei Radu Vasiu User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage
description	Digital storytelling platforms have proven to be a great way of bringing cultural heritage closer to people. What lacks is a deeper understanding of the user experience of such systems, especially in multi-platform digital storytelling. For the last three years, we have been developing a project called Spotlight Heritage Timisoara, which is at its core a digital storytelling platform for the city of Timisoara (Romania), soon to be European Capital of Culture in 2023. The project consists of a website, mobile applications, and interactive museographic and street exhibitions. This paper presents a multi-platform usability evaluation study which employed semi-structured interviews, observations, think-aloud protocol, SUS questionnaire, Net Promoter Score and Product Reaction Cards to gather insights from 105 participants and reveal usability problems in the Spotlight Heritage context. We found out that the four platforms, i.e., interactive touchscreen table, desktop/laptop, mobile and Augmented Reality, have very good usability scores, are considered accessible and useful, work seamlessly together, and create user satisfaction and loyalty, across demographic groups, having the potential to bring people closer to cultural heritage.
format	article
author	Silviu Vert Diana Andone Andrei Ternauciuc Vlad Mihaescu Oana Rotaru Muguras Mocofan Ciprian Orhei Radu Vasiu
author_facet	Silviu Vert Diana Andone Andrei Ternauciuc Vlad Mihaescu Oana Rotaru Muguras Mocofan Ciprian Orhei Radu Vasiu
author_sort	Silviu Vert
title	User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage
title_short	User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage
title_full	User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage
title_fullStr	User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage
title_full_unstemmed	User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage
title_sort	user evaluation of a multi-platform digital storytelling concept for cultural heritage
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/f3659fdaac6b4764944f6714f4bf170f
work_keys_str_mv	AT silviuvert userevaluationofamultiplatformdigitalstorytellingconceptforculturalheritage AT dianaandone userevaluationofamultiplatformdigitalstorytellingconceptforculturalheritage AT andreiternauciuc userevaluationofamultiplatformdigitalstorytellingconceptforculturalheritage AT vladmihaescu userevaluationofamultiplatformdigitalstorytellingconceptforculturalheritage AT oanarotaru userevaluationofamultiplatformdigitalstorytellingconceptforculturalheritage AT mugurasmocofan userevaluationofamultiplatformdigitalstorytellingconceptforculturalheritage AT ciprianorhei userevaluationofamultiplatformdigitalstorytellingconceptforculturalheritage AT raduvasiu userevaluationofamultiplatformdigitalstorytellingconceptforculturalheritage
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User Evaluation of a Multi-Platform Digital Storytelling Concept for Cultural Heritage

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