The impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: A pilot study

No-shows in child and adolescent psychiatry are a particularly concerning phenomenon that have ramifications beyond productivity and mental health outcomes. One might contend that children have a fundamental right to health care, and the failure to address the no-show phenomenon passively impedes th...

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Autor principal:	Timothy Lesaca
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2017
Materias:	no-shows open access scheduling queue-control child psychiatry community mental health med check Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/f51c73266ee24fe58df42a64bde1918f
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spelling	oai:doaj.org-article:f51c73266ee24fe58df42a64bde1918f2021-11-15T04:21:57ZThe impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: A pilot study2372-0247https://doaj.org/article/f51c73266ee24fe58df42a64bde1918f2017-04-01T00:00:00Zhttps://pxjournal.org/journal/vol4/iss1/14https://doaj.org/toc/2372-0247No-shows in child and adolescent psychiatry are a particularly concerning phenomenon that have ramifications beyond productivity and mental health outcomes. One might contend that children have a fundamental right to health care, and the failure to address the no-show phenomenon passively impedes that human right. In this study, a queue-controlled modified open access scheduling model (QCMOAS) was compared to a traditional scheduling model for the incidence of no-shows in a community mental health child psychiatric med check clinic. A six month period of QCMOAS was compared to the preceding six months of traditional scheduling and the six month period exactly one year prior to QCMOAS. Z test was used for statistical significance. For the six month period immediately after the implementation of OCMOAS, a 7.32% decrease in no-show rate was observed, and compared to the six month period exactly 1 year prior to QCMOAS, a decrease of 6.38% was noted. In both cases the result was statistically significant. Preliminary interpretation of this data suggests that the employment of OCMOAS significantly decreased the no-show rate in this community mental health center’s child and adolescent med check clinic. The findings are strengthened by the relatively large number of scheduled appointments reviewed and by the fact that statistical significance appeared to be unrelated to seasonal scheduling patterns. Limitations of this pilot study and recommendations for future investigation are discussed.Timothy LesacaThe Beryl Institutearticleno-showsopen access schedulingqueue-controlchild psychiatrycommunity mental healthmed checkMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	no-shows open access scheduling queue-control child psychiatry community mental health med check Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	no-shows open access scheduling queue-control child psychiatry community mental health med check Medicine (General) R5-920 Public aspects of medicine RA1-1270 Timothy Lesaca The impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: A pilot study
description	No-shows in child and adolescent psychiatry are a particularly concerning phenomenon that have ramifications beyond productivity and mental health outcomes. One might contend that children have a fundamental right to health care, and the failure to address the no-show phenomenon passively impedes that human right. In this study, a queue-controlled modified open access scheduling model (QCMOAS) was compared to a traditional scheduling model for the incidence of no-shows in a community mental health child psychiatric med check clinic. A six month period of QCMOAS was compared to the preceding six months of traditional scheduling and the six month period exactly one year prior to QCMOAS. Z test was used for statistical significance. For the six month period immediately after the implementation of OCMOAS, a 7.32% decrease in no-show rate was observed, and compared to the six month period exactly 1 year prior to QCMOAS, a decrease of 6.38% was noted. In both cases the result was statistically significant. Preliminary interpretation of this data suggests that the employment of OCMOAS significantly decreased the no-show rate in this community mental health center’s child and adolescent med check clinic. The findings are strengthened by the relatively large number of scheduled appointments reviewed and by the fact that statistical significance appeared to be unrelated to seasonal scheduling patterns. Limitations of this pilot study and recommendations for future investigation are discussed.
format	article
author	Timothy Lesaca
author_facet	Timothy Lesaca
author_sort	Timothy Lesaca
title	The impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: A pilot study
title_short	The impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: A pilot study
title_full	The impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: A pilot study
title_fullStr	The impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: A pilot study
title_full_unstemmed	The impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: A pilot study
title_sort	impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: a pilot study
publisher	The Beryl Institute
publishDate	2017
url	https://doaj.org/article/f51c73266ee24fe58df42a64bde1918f
work_keys_str_mv	AT timothylesaca theimpactofqueuecontrolledmodifiedopenaccessschedulingonnoshowrateinacommunitymentalhealthchildpsychiatrymedcheckclinicapilotstudy AT timothylesaca impactofqueuecontrolledmodifiedopenaccessschedulingonnoshowrateinacommunitymentalhealthchildpsychiatrymedcheckclinicapilotstudy
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The impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: A pilot study

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