The patient patient: The importance of knowing your navigator

In Ontario, Diagnostic Assessment Programs (DAPs) have been implemented to improve the quality of care patients receive during the diagnostic phase of the cancer journey. Patient navigators play a critical role in this model by coordinating care and providing information and support to patients and...

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Autores principales:	Sarah Wheeler, Julie Gilbert, Melissa Kaan, Eric Klonikowski, Claire Holloway
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	patient experience lung cancer diagnostic assessment patient navigation Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/f5836c1fbdfd49e88cc12b911cb4e4a2
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spelling	oai:doaj.org-article:f5836c1fbdfd49e88cc12b911cb4e4a22021-11-15T04:21:32ZThe patient patient: The importance of knowing your navigator2372-0247https://doaj.org/article/f5836c1fbdfd49e88cc12b911cb4e4a22015-11-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss2/12https://doaj.org/toc/2372-0247In Ontario, Diagnostic Assessment Programs (DAPs) have been implemented to improve the quality of care patients receive during the diagnostic phase of the cancer journey. Patient navigators play a critical role in this model by coordinating care and providing information and support to patients and their families. The objectives of this study were 1) to determine whether patient navigation in DAPs is associated with a better patient experience and 2) to examine whether patient navigation in DAPs modifies the effect of wait times and patient volumes on patient experience. Data reflecting patients’ experience within the DAP were collected via survey and an average experience score was calculated for each region. To ascertain the relationship between patient experience, wait times and volumes, correlation coefficients were computed between regional patient experience scores and total regional patient volumes and between regional patient experience score and regional diagnostic wait times. To understand the impact of navigators on the patient experience, the sample was subdivided according to whether or not the respondent reported knowing their navigator. Patients who knew their navigator rated their experience significantly better than those who did not. For those who did not know their navigator, there was an inverse and significant correlation between patient experience scores and wait times; patients in regions with long waits had poorer experience scores overall. Patients who knew their navigator reported consistently good experience regardless of their diagnostic wait. The navigator appears to mitigate the negative impact of longer wait times on experience.Sarah WheelerJulie GilbertMelissa KaanEric KlonikowskiClaire HollowayThe Beryl Institutearticlepatient experiencelung cancerdiagnostic assessmentpatient navigationMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience lung cancer diagnostic assessment patient navigation Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience lung cancer diagnostic assessment patient navigation Medicine (General) R5-920 Public aspects of medicine RA1-1270 Sarah Wheeler Julie Gilbert Melissa Kaan Eric Klonikowski Claire Holloway The patient patient: The importance of knowing your navigator
description	In Ontario, Diagnostic Assessment Programs (DAPs) have been implemented to improve the quality of care patients receive during the diagnostic phase of the cancer journey. Patient navigators play a critical role in this model by coordinating care and providing information and support to patients and their families. The objectives of this study were 1) to determine whether patient navigation in DAPs is associated with a better patient experience and 2) to examine whether patient navigation in DAPs modifies the effect of wait times and patient volumes on patient experience. Data reflecting patients’ experience within the DAP were collected via survey and an average experience score was calculated for each region. To ascertain the relationship between patient experience, wait times and volumes, correlation coefficients were computed between regional patient experience scores and total regional patient volumes and between regional patient experience score and regional diagnostic wait times. To understand the impact of navigators on the patient experience, the sample was subdivided according to whether or not the respondent reported knowing their navigator. Patients who knew their navigator rated their experience significantly better than those who did not. For those who did not know their navigator, there was an inverse and significant correlation between patient experience scores and wait times; patients in regions with long waits had poorer experience scores overall. Patients who knew their navigator reported consistently good experience regardless of their diagnostic wait. The navigator appears to mitigate the negative impact of longer wait times on experience.
format	article
author	Sarah Wheeler Julie Gilbert Melissa Kaan Eric Klonikowski Claire Holloway
author_facet	Sarah Wheeler Julie Gilbert Melissa Kaan Eric Klonikowski Claire Holloway
author_sort	Sarah Wheeler
title	The patient patient: The importance of knowing your navigator
title_short	The patient patient: The importance of knowing your navigator
title_full	The patient patient: The importance of knowing your navigator
title_fullStr	The patient patient: The importance of knowing your navigator
title_full_unstemmed	The patient patient: The importance of knowing your navigator
title_sort	patient patient: the importance of knowing your navigator
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/f5836c1fbdfd49e88cc12b911cb4e4a2
work_keys_str_mv	AT sarahwheeler thepatientpatienttheimportanceofknowingyournavigator AT juliegilbert thepatientpatienttheimportanceofknowingyournavigator AT melissakaan thepatientpatienttheimportanceofknowingyournavigator AT ericklonikowski thepatientpatienttheimportanceofknowingyournavigator AT claireholloway thepatientpatienttheimportanceofknowingyournavigator AT sarahwheeler patientpatienttheimportanceofknowingyournavigator AT juliegilbert patientpatienttheimportanceofknowingyournavigator AT melissakaan patientpatienttheimportanceofknowingyournavigator AT ericklonikowski patientpatienttheimportanceofknowingyournavigator AT claireholloway patientpatienttheimportanceofknowingyournavigator
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The patient patient: The importance of knowing your navigator

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