Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services

Patients /Family patients satisfaction is an indicator to assess the quality of a hospital. During the Covid-19 pandemic, several problems emerged related to the quality of information provision and services provided. The purpose of this study was to describe the family satisfaction of Covid-19 pati...

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Autores principales:	Heru Noor Ramadhan, Angilian Budi Ardhianto, Elly Yuliastuti, Tujo Tujo, Amin Husni, Retnaningsih Retnaningsih
Formato:	article
Lenguaje:	ID
Publicado:	Universitas Muhammadiyah Semarang 2021
Materias:	family satisfaction covid-19 hospital services information delivery process Nursing RT1-120
Acceso en línea:	https://doaj.org/article/f621f4cb3500437981e59597485eb153
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spelling	oai:doaj.org-article:f621f4cb3500437981e59597485eb1532021-11-21T16:47:58ZFamily Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services2615-166910.26714/mki.4.3.2021.175-181https://doaj.org/article/f621f4cb3500437981e59597485eb1532021-08-01T00:00:00Zhttps://jurnal.unimus.ac.id/index.php/MKI/article/view/7465https://doaj.org/toc/2615-1669Patients /Family patients satisfaction is an indicator to assess the quality of a hospital. During the Covid-19 pandemic, several problems emerged related to the quality of information provision and services provided. The purpose of this study was to describe the family satisfaction of Covid-19 patients with the provision of information and services provided. This research is a quantitative observational descriptive study with a variable of family satisfaction of covid-19 patients with the information and services provided. The population in this study is the families (husband / wife) of patients who recovered and were treated in the Covid-19 Isolation Ward RSUP dr. Kariadi Semarang with totaling 40 people. Sampling was done by using purposive sampling technique and the resulting sample was 30 respondents. Measurement of variables using a questionnaire providing information and service delivery. The results showed that the average patient's family expressed satisfaction with the provision of information (> 30) and services provided (>42). Innovation is needed to further improve service quality so that service quality will be even better.Heru Noor RamadhanAngilian Budi ArdhiantoElly YuliastutiTujo TujoAmin HusniRetnaningsih RetnaningsihUniversitas Muhammadiyah Semarangarticlefamily satisfactioncovid-19hospital servicesinformation delivery processNursingRT1-120IDMedia Keperawatan Indonesia, Vol 4, Iss 3, Pp 175-181 (2021)
institution	DOAJ
collection	DOAJ
language	ID
topic	family satisfaction covid-19 hospital services information delivery process Nursing RT1-120
spellingShingle	family satisfaction covid-19 hospital services information delivery process Nursing RT1-120 Heru Noor Ramadhan Angilian Budi Ardhianto Elly Yuliastuti Tujo Tujo Amin Husni Retnaningsih Retnaningsih Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services
description	Patients /Family patients satisfaction is an indicator to assess the quality of a hospital. During the Covid-19 pandemic, several problems emerged related to the quality of information provision and services provided. The purpose of this study was to describe the family satisfaction of Covid-19 patients with the provision of information and services provided. This research is a quantitative observational descriptive study with a variable of family satisfaction of covid-19 patients with the information and services provided. The population in this study is the families (husband / wife) of patients who recovered and were treated in the Covid-19 Isolation Ward RSUP dr. Kariadi Semarang with totaling 40 people. Sampling was done by using purposive sampling technique and the resulting sample was 30 respondents. Measurement of variables using a questionnaire providing information and service delivery. The results showed that the average patient's family expressed satisfaction with the provision of information (> 30) and services provided (>42). Innovation is needed to further improve service quality so that service quality will be even better.
format	article
author	Heru Noor Ramadhan Angilian Budi Ardhianto Elly Yuliastuti Tujo Tujo Amin Husni Retnaningsih Retnaningsih
author_facet	Heru Noor Ramadhan Angilian Budi Ardhianto Elly Yuliastuti Tujo Tujo Amin Husni Retnaningsih Retnaningsih
author_sort	Heru Noor Ramadhan
title	Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services
title_short	Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services
title_full	Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services
title_fullStr	Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services
title_full_unstemmed	Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services
title_sort	family satisfaction of covid-19 patients with the information delivery process and hospital services
publisher	Universitas Muhammadiyah Semarang
publishDate	2021
url	https://doaj.org/article/f621f4cb3500437981e59597485eb153
work_keys_str_mv	AT herunoorramadhan familysatisfactionofcovid19patientswiththeinformationdeliveryprocessandhospitalservices AT angilianbudiardhianto familysatisfactionofcovid19patientswiththeinformationdeliveryprocessandhospitalservices AT ellyyuliastuti familysatisfactionofcovid19patientswiththeinformationdeliveryprocessandhospitalservices AT tujotujo familysatisfactionofcovid19patientswiththeinformationdeliveryprocessandhospitalservices AT aminhusni familysatisfactionofcovid19patientswiththeinformationdeliveryprocessandhospitalservices AT retnaningsihretnaningsih familysatisfactionofcovid19patientswiththeinformationdeliveryprocessandhospitalservices
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Family Satisfaction of Covid-19 Patients with the Information Delivery Process and Hospital Services

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