The role of regulations on administrative and practices in improving quality of services in public organizations

The purpose of the study is to explore how government regulations influence structure, process and outcome in improving quality of care. A qualitative approach and a multiple case study design are used to explore the relationship between government regulations and the quality of health care in Indon...

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Autor principal:	Wulan I.R. Sari
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2017
Materias:	regulations administrative practices quality improvement public organizations Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/f7ff3f76477a4c47b41ba8aa90e9bcab
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spelling	oai:doaj.org-article:f7ff3f76477a4c47b41ba8aa90e9bcab2021-12-02T14:35:47ZThe role of regulations on administrative and practices in improving quality of services in public organizations2331-197510.1080/23311975.2017.1396952https://doaj.org/article/f7ff3f76477a4c47b41ba8aa90e9bcab2017-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2017.1396952https://doaj.org/toc/2331-1975The purpose of the study is to explore how government regulations influence structure, process and outcome in improving quality of care. A qualitative approach and a multiple case study design are used to explore the relationship between government regulations and the quality of health care in Indonesia’s public hospitals. Results show the four public hospitals are used to dealing with external regulators and regulations. These requirements from external regulators drive public hospitals to be more reactive to government regulations, rather than anticipate them and there are too many reports for external regulators. In short, government regulations influence improvements in the quality of services provided by public hospitals. However, public hospitals need to adapt those regulations to the hospital management and governance. In this sense, regulation is a breakthrough in solving the problem of public hospitals.Wulan I.R. SariTaylor & Francis Grouparticleregulationsadministrativepracticesquality improvementpublic organizationsBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 4, Iss 1 (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	regulations administrative practices quality improvement public organizations Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	regulations administrative practices quality improvement public organizations Business HF5001-6182 Management. Industrial management HD28-70 Wulan I.R. Sari The role of regulations on administrative and practices in improving quality of services in public organizations
description	The purpose of the study is to explore how government regulations influence structure, process and outcome in improving quality of care. A qualitative approach and a multiple case study design are used to explore the relationship between government regulations and the quality of health care in Indonesia’s public hospitals. Results show the four public hospitals are used to dealing with external regulators and regulations. These requirements from external regulators drive public hospitals to be more reactive to government regulations, rather than anticipate them and there are too many reports for external regulators. In short, government regulations influence improvements in the quality of services provided by public hospitals. However, public hospitals need to adapt those regulations to the hospital management and governance. In this sense, regulation is a breakthrough in solving the problem of public hospitals.
format	article
author	Wulan I.R. Sari
author_facet	Wulan I.R. Sari
author_sort	Wulan I.R. Sari
title	The role of regulations on administrative and practices in improving quality of services in public organizations
title_short	The role of regulations on administrative and practices in improving quality of services in public organizations
title_full	The role of regulations on administrative and practices in improving quality of services in public organizations
title_fullStr	The role of regulations on administrative and practices in improving quality of services in public organizations
title_full_unstemmed	The role of regulations on administrative and practices in improving quality of services in public organizations
title_sort	role of regulations on administrative and practices in improving quality of services in public organizations
publisher	Taylor & Francis Group
publishDate	2017
url	https://doaj.org/article/f7ff3f76477a4c47b41ba8aa90e9bcab
work_keys_str_mv	AT wulanirsari theroleofregulationsonadministrativeandpracticesinimprovingqualityofservicesinpublicorganizations AT wulanirsari roleofregulationsonadministrativeandpracticesinimprovingqualityofservicesinpublicorganizations
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The role of regulations on administrative and practices in improving quality of services in public organizations

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