Micro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic

One of the unprecedented challenges of the Covid-19 pandemic has been to support millions of clinically high-risk individuals who were advised to self-isolate for long periods to reduce the likelihood of infection. The NHS in England issued a mass call for volunteers in March 2020 to help support pe...

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Autor principal:	Neil Churchill
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2020
Materias:	volunteering community support active communities patient experience covid-19 Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/f8578ee6b09e408eb89f841d10dc5adf
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spelling	oai:doaj.org-article:f8578ee6b09e408eb89f841d10dc5adf2021-11-15T04:31:20ZMicro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic2372-0247https://doaj.org/article/f8578ee6b09e408eb89f841d10dc5adf2020-08-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss2/31https://doaj.org/toc/2372-0247One of the unprecedented challenges of the Covid-19 pandemic has been to support millions of clinically high-risk individuals who were advised to self-isolate for long periods to reduce the likelihood of infection. The NHS in England issued a mass call for volunteers in March 2020 to help support people who were shielding or vulnerable for other reasons during the lockdown. Three quarters of a million people came forward to aid the health at home experience for these vulnerable individuals by providing friendly telephone calls, help with shopping or collection of medicines or transport to essential hospital appointments. Hospitals also used to scheme to replace older volunteers who had been stood down after Covid-19 risk assessments and to help patients avoid unnecessary trips into their services. As we gained experience of running the scheme, additional tasks were added, such as support for Covid-19 research trials. The approach to ‘micro-volunteering’ at scale has been hugely beneficial and has significantly increased the number and diversity of volunteers supporting the health system. This article describes the scheme and provides an account of achievements over the first wave of Covid-19 in England. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Neil ChurchillThe Beryl Institutearticlevolunteeringcommunity supportactive communitiespatient experiencecovid-19Medicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	volunteering community support active communities patient experience covid-19 Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	volunteering community support active communities patient experience covid-19 Medicine (General) R5-920 Public aspects of medicine RA1-1270 Neil Churchill Micro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic
description	One of the unprecedented challenges of the Covid-19 pandemic has been to support millions of clinically high-risk individuals who were advised to self-isolate for long periods to reduce the likelihood of infection. The NHS in England issued a mass call for volunteers in March 2020 to help support people who were shielding or vulnerable for other reasons during the lockdown. Three quarters of a million people came forward to aid the health at home experience for these vulnerable individuals by providing friendly telephone calls, help with shopping or collection of medicines or transport to essential hospital appointments. Hospitals also used to scheme to replace older volunteers who had been stood down after Covid-19 risk assessments and to help patients avoid unnecessary trips into their services. As we gained experience of running the scheme, additional tasks were added, such as support for Covid-19 research trials. The approach to ‘micro-volunteering’ at scale has been hugely beneficial and has significantly increased the number and diversity of volunteers supporting the health system. This article describes the scheme and provides an account of achievements over the first wave of Covid-19 in England. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Neil Churchill
author_facet	Neil Churchill
author_sort	Neil Churchill
title	Micro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic
title_short	Micro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic
title_full	Micro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic
title_fullStr	Micro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic
title_full_unstemmed	Micro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic
title_sort	micro-volunteering at scale can help health systems respond to emergencies, such as the covid-19 pandemic
publisher	The Beryl Institute
publishDate	2020
url	https://doaj.org/article/f8578ee6b09e408eb89f841d10dc5adf
work_keys_str_mv	AT neilchurchill microvolunteeringatscalecanhelphealthsystemsrespondtoemergenciessuchasthecovid19pandemic
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Micro-volunteering at scale can help health systems respond to emergencies, such as the Covid-19 pandemic

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