On the Benefits of Providing Timely Information in Ticket Queues with Balking and Calling Times
We study a phenomenon causing server time loss in ticket queues with balking and calling time. A customer who balks from the queue after printing a ticket leaves a virtual entity in the queue that requires server time to be cleared. The longer the queue, the larger the proportion of customers abando...
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| Main Authors: | , , |
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| Format: | article |
| Language: | EN |
| Published: |
MDPI AG
2021
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| Subjects: | |
| Online Access: | https://doaj.org/article/fb107bc464f141cc82fb9180235fbce6 |
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