Work-related Mobile Instant Messaging Use After Work Hours During Covid-19 Pandemic

The Covid-19 pandemic has a far-reaching impact on workplace practices with billions of employees worldwide have to alter work patterns. Most employees fully embraced digital technologies, including mobile instant messaging (MIM) apps, to fulfil their work obligations under new normal. However, the...

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Autores principales:	Phan Ah-Kiaw, Sethu Sharmila
Formato:	article
Lenguaje:	EN FR
Publicado:	EDP Sciences 2021
Materias:	Social Sciences H
Acceso en línea:	https://doaj.org/article/fb42b4052adb49f1843e72b0554415dd
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spelling	oai:doaj.org-article:fb42b4052adb49f1843e72b0554415dd2021-12-02T17:15:13ZWork-related Mobile Instant Messaging Use After Work Hours During Covid-19 Pandemic2261-242410.1051/shsconf/202112404006https://doaj.org/article/fb42b4052adb49f1843e72b0554415dd2021-01-01T00:00:00Zhttps://www.shs-conferences.org/articles/shsconf/pdf/2021/35/shsconf_icmesh2020_04006.pdfhttps://doaj.org/toc/2261-2424The Covid-19 pandemic has a far-reaching impact on workplace practices with billions of employees worldwide have to alter work patterns. Most employees fully embraced digital technologies, including mobile instant messaging (MIM) apps, to fulfil their work obligations under new normal. However, the work-related MIM use does not translate into good practice. Its use has extended beyond the contracted schedule, worsening work-life balance, job satisfaction and job performance among employees. Despite the gradual easing of lockdown measures, work-related MIM use after work hours will likely continue to an undetermined period as herd immunity is yet to achieve. Therefore, this captures the urgency to understand the mechanism on how work-related MIM use after work hours can be beneficial to employees during the pandemic, which is under-represented. The study elicited data through an online survey from 368 full-time employees in Malaysia. The evidence suggested employees who obtained information sharing gratification, mobile convenience gratification and self-presentation gratification enjoyed better WLB, subsequently formed higher job satisfaction and ultimately enhance their job performance, based on the postulation of the Uses and Gratification theory and Job Demands-Resources theory. Thus, work-related MIM use after work hours should not be interpreted negatively. Both researchers and practitioners should work jointly on how to implement practices concerning healthy yet sustainable MIM use after work hours to be more resilient for future pandemics.Phan Ah-KiawSethu SharmilaEDP SciencesarticleSocial SciencesHENFRSHS Web of Conferences, Vol 124, p 04006 (2021)
institution	DOAJ
collection	DOAJ
language	EN FR
topic	Social Sciences H
spellingShingle	Social Sciences H Phan Ah-Kiaw Sethu Sharmila Work-related Mobile Instant Messaging Use After Work Hours During Covid-19 Pandemic
description	The Covid-19 pandemic has a far-reaching impact on workplace practices with billions of employees worldwide have to alter work patterns. Most employees fully embraced digital technologies, including mobile instant messaging (MIM) apps, to fulfil their work obligations under new normal. However, the work-related MIM use does not translate into good practice. Its use has extended beyond the contracted schedule, worsening work-life balance, job satisfaction and job performance among employees. Despite the gradual easing of lockdown measures, work-related MIM use after work hours will likely continue to an undetermined period as herd immunity is yet to achieve. Therefore, this captures the urgency to understand the mechanism on how work-related MIM use after work hours can be beneficial to employees during the pandemic, which is under-represented. The study elicited data through an online survey from 368 full-time employees in Malaysia. The evidence suggested employees who obtained information sharing gratification, mobile convenience gratification and self-presentation gratification enjoyed better WLB, subsequently formed higher job satisfaction and ultimately enhance their job performance, based on the postulation of the Uses and Gratification theory and Job Demands-Resources theory. Thus, work-related MIM use after work hours should not be interpreted negatively. Both researchers and practitioners should work jointly on how to implement practices concerning healthy yet sustainable MIM use after work hours to be more resilient for future pandemics.
format	article
author	Phan Ah-Kiaw Sethu Sharmila
author_facet	Phan Ah-Kiaw Sethu Sharmila
author_sort	Phan Ah-Kiaw
title	Work-related Mobile Instant Messaging Use After Work Hours During Covid-19 Pandemic
title_short	Work-related Mobile Instant Messaging Use After Work Hours During Covid-19 Pandemic
title_full	Work-related Mobile Instant Messaging Use After Work Hours During Covid-19 Pandemic
title_fullStr	Work-related Mobile Instant Messaging Use After Work Hours During Covid-19 Pandemic
title_full_unstemmed	Work-related Mobile Instant Messaging Use After Work Hours During Covid-19 Pandemic
title_sort	work-related mobile instant messaging use after work hours during covid-19 pandemic
publisher	EDP Sciences
publishDate	2021
url	https://doaj.org/article/fb42b4052adb49f1843e72b0554415dd
work_keys_str_mv	AT phanahkiaw workrelatedmobileinstantmessaginguseafterworkhoursduringcovid19pandemic AT sethusharmila workrelatedmobileinstantmessaginguseafterworkhoursduringcovid19pandemic
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Work-related Mobile Instant Messaging Use After Work Hours During Covid-19 Pandemic

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