Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan

This cross-sectional study aimed to (1) describe the unclassified contents of telephone consultation services provided by a public health center during the first wave of COVID-19 in Japan and (2) examine whether the contents required assistance from public health nurses (PHNs). We analyzed a total o...

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Autores principales:	Kyoko Yoshioka-Maeda, Yuka Sumikawa, Noriha Tanaka, Chikako Honda, Riho Iwasaki-Motegi, Noriko Yamamoto-Mitani
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	COVID-19 public health nurse telephone consultation Medicine R
Acceso en línea:	https://doaj.org/article/fba97f0abd1e428f8cbe1204de377e3e
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spelling	oai:doaj.org-article:fba97f0abd1e428f8cbe1204de377e3e2021-11-25T17:46:45ZContent Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan10.3390/healthcare91115932227-9032https://doaj.org/article/fba97f0abd1e428f8cbe1204de377e3e2021-11-01T00:00:00Zhttps://www.mdpi.com/2227-9032/9/11/1593https://doaj.org/toc/2227-9032This cross-sectional study aimed to (1) describe the unclassified contents of telephone consultation services provided by a public health center during the first wave of COVID-19 in Japan and (2) examine whether the contents required assistance from public health nurses (PHNs). We analyzed a total of 207 calls in which the purpose of the call was unclassified into pre-set categories. PHNs transcribed the exact text of the consultation conversations recorded from 25 March to 20 April 2020 in City A. Approximately half of the calls were from residents. Seven categories were extracted through a qualitative content analysis. The most common topic was infection control measures, where the presence of COVID-19 infection was assumed (<i>n</i> = 62); the second most common was extreme anxiety and fear of infection (<i>n</i> = 50). Questions about the COVID-19 response system (<i>n</i> = 30), discrimination and misunderstandings about COVID-19 (<i>n</i> = 24), and response measures for COVID-19 outbreaks within organizations (<i>n</i> = 18) were also included. The unclassified consultations included various topics, several of which required the expertise of a PHN. Each local government should consider sharing and task-shifting telephone consultation services among PHNs and other staff to reduce their burden and allow them to concentrate on conducting infection control more effectively.Kyoko Yoshioka-MaedaYuka SumikawaNoriha TanakaChikako HondaRiho Iwasaki-MotegiNoriko Yamamoto-MitaniMDPI AGarticleCOVID-19public health nursetelephone consultationMedicineRENHealthcare, Vol 9, Iss 1593, p 1593 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	COVID-19 public health nurse telephone consultation Medicine R
spellingShingle	COVID-19 public health nurse telephone consultation Medicine R Kyoko Yoshioka-Maeda Yuka Sumikawa Noriha Tanaka Chikako Honda Riho Iwasaki-Motegi Noriko Yamamoto-Mitani Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
description	This cross-sectional study aimed to (1) describe the unclassified contents of telephone consultation services provided by a public health center during the first wave of COVID-19 in Japan and (2) examine whether the contents required assistance from public health nurses (PHNs). We analyzed a total of 207 calls in which the purpose of the call was unclassified into pre-set categories. PHNs transcribed the exact text of the consultation conversations recorded from 25 March to 20 April 2020 in City A. Approximately half of the calls were from residents. Seven categories were extracted through a qualitative content analysis. The most common topic was infection control measures, where the presence of COVID-19 infection was assumed (<i>n</i> = 62); the second most common was extreme anxiety and fear of infection (<i>n</i> = 50). Questions about the COVID-19 response system (<i>n</i> = 30), discrimination and misunderstandings about COVID-19 (<i>n</i> = 24), and response measures for COVID-19 outbreaks within organizations (<i>n</i> = 18) were also included. The unclassified consultations included various topics, several of which required the expertise of a PHN. Each local government should consider sharing and task-shifting telephone consultation services among PHNs and other staff to reduce their burden and allow them to concentrate on conducting infection control more effectively.
format	article
author	Kyoko Yoshioka-Maeda Yuka Sumikawa Noriha Tanaka Chikako Honda Riho Iwasaki-Motegi Noriko Yamamoto-Mitani
author_facet	Kyoko Yoshioka-Maeda Yuka Sumikawa Noriha Tanaka Chikako Honda Riho Iwasaki-Motegi Noriko Yamamoto-Mitani
author_sort	Kyoko Yoshioka-Maeda
title	Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
title_short	Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
title_full	Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
title_fullStr	Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
title_full_unstemmed	Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan
title_sort	content analysis of the free covid-19 telephone consultations available during the first wave of the pandemic in japan
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/fba97f0abd1e428f8cbe1204de377e3e
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Content Analysis of the Free COVID-19 Telephone Consultations Available during the First Wave of the Pandemic in Japan

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